Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Roselawn Memory Gardens has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRoselawn Memory Gardens

    Cemetery

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    13389 Mountain Road, Glen Allen, VA 23059
    BBB File Opened:
    6/14/2021
    Business Management
    • Complaint Handler
    Contact Information

    Principal

    • Complaint Handler

    Customer Contact

    • Complaint Handler

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/26/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Complaint Details Unavailable

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Erica T

    1 star

    05/22/2023

    Im in the process of purchasing a memorial for a loved one. As I looked over my paperwork because *********************** gave me 60 days to come up with over $3,400+ for a individual memorial. I have already paid $1,700+ but I was looking at the general price list and noticed a individual memorial starts at $1,795.95. I called today to speak and meet with *********************** but he never gave an answer on why I was charged $2,795.95 for an individual memorial which is a up charge of $*****. He stated its for installation and taxes but those prices are separate from the $2,795.95 as I stated the total cost is $3,400+ He immediately got defensive and smart. Also stated I should have asked this before I signed the contract. I never had a general price list until after I signed because its states on the contract did you receive a general price list. He stated the $1,795.95 was a price for a veterans discount and that I must have not gotten a basic memorial. He then proceeded to say he would not argue with me. I not once argued with him I just wanted to know why was I charged an extra $*****. He then hung up in my face. The price list does not state nothing about a veterans price and I definitely got a basic memorial because its nothing special about it. The memorial has a birthday, death date, says In loving memory of sister, mother and grandmother. I have a dilemma because now I want the memorial and obviously cant dig up and move my love one. I initially went in and had someone to do the actual memorial and just needed installation but ***** convinced me I was getting a better deal and clearly that was a lie. My grandmother died in **** and I was 10 years old. Im now 34 and I dont want to be taken advantage of. His demeanor just has me thinking he changed an extra ***** and is pocketing the money. All he had to do was answer my question, what made the price jump from $1795.95 to $2,795.95?

    Local BBB

    BBB Serving Central Virginia

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.