Customer ReviewsforDixon's Auctions & Estate Sales

If I could give less than one star I would. I have dealt with Dixons for years and never had any problems but that changed in 2018 when I called for a pick-up, I had everything from a leather recliner, lamps, curtains and many other assorted items. They charged me for the pick-up, which is fine, but then I kept looking for the items on their website, I found a couple of things so I called and emailed them and was told that they were transitioning to *********************** and hadn't gotten everything out of the old warehouse. So the back and forth between us went on for years. Here it's 2023 and I've chalked it up to items lost, money lost. I'm discussed.

This company violated federal law by selling counterfeit purses. Not only did they offer these purses at one of their auctions, but they used them as one of the major attractions for this particular auction (specifically Louis ******* and Coach). I purchased 5 purses that were advertised as Coach, ****************** and *****, only to receive them and learn they were fakes. To add insult to injury, they took tags off of them that said "$2, $3, made in ******" when they photographed them, and then put them back on, showing they KNEW these were fake. It is a violation of the Trademark Counterfeiting Act of **** to sell any counterfeit goods in the US, regardless of whether or not you put an "as is" statement on the sale. I contacted the owner of the company and informed him of the fake products that he sold me, sent him links to the law, and requested a refund. I received one email telling me I should have previewed the items, and then he never responded to any additional emails.

It took a year, multiple calls to the retired *************** because son ***** never returned calls, to get a check for proceeds of auction of estate. Exhausting during a sad period to have to chase the auctioneer to give you the amount you are due.

Hi. I had Dixons pick up 25 items on 4/13/2020. On 4/30/2021 I got a check for 17 of these items. Here's where the fun starts. on 10/25/2021 I called to find out the status of the rest of my items ***** had. I got no answer. Since then I have called 33 times and sent 1 e-mail. When I did get to talk to somebody, it was almost always Shanleigh. Each time I was told only ************** could answer my question. I have been told he was not available but would get him to call; he was not there but would get him to call; or checks were sent. I have gotten no check and no one has called. Today is 8/11/2022 and so far no contact or check. My only question was " what is the status of my account? " Seems very simple to me. If you could help me get an answer to my question, I would really appreciate it. Y number is ****. I wanted to avoid doing this if possible, but I want to get this matter resolved and don't know what else to do. I no longer want to talk to them. I just want the money they owe me for the remaining 8 items they have of mine.Thank you so much for any help you can provide.***

On 8/24/2021 we took six boxes of various dishes, glass ware, and small nick-nacks to Dixon's. We were told they no longer do an inventory at that time but would later. So our receipt on said, "6 boxes". Starting back before Christmas we started texting and calling to find out the status of our stuff. They kept asking for a buyers number. I told them we hadn't been assigned one on the paper. The lady I spoke with said only Billy could look thing up and find out what was going on. Oh, Billy hadn't come in yet. Or, Billy hasn't returned my call yet. We learned the lady is listed as the manager. I have talked directly with her on several occassions and get the same response, "I'm so sorry you shouldn't have to go through this but Billy is the only one to get into the data base and I haven't seen or talked with him for several days." I guess we are screwed. I have called ******* ** ** **** **** and will file a complaint with the Virginia Auctioneers Association. DO NOT USE THIS OUTFIT!