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Business Profile

Food and Beverage Services

CAVA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a pickup order through their app as I have done before without issue. Paid with my card through the app and received the confirmation order was received and was given a pickup time. Went to pick up my order for myself and my kids for dinner and staff claimed they did not get our order. I spoke to the manager, showed the manager my order confirmation, the proof I was charged and the receipt that shows inside the app when I log in. The manager argued with me in front of other customers trying to claim it wasnt from todays date, when I again pointed out in the app and my payment receipt it was indeed the correct date and time she still refused to complete my order. I asked how to be refunded for the charge if she wasnt going to make and give me our food and she told me to look it up on the website, have a good day and walked off. I attempted to contact the merchant but there is only email option, no chat or phone support. I emailed to no help. I would like my $61.66 back for food I never got.

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