Complaints

This profile includes complaints for Pohanka Nissan and Hyundai's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pohanka Nissan and Hyundai

  10667 Patriot Hwy Fredericksbrg, VA 22408-2669

  
• 

  Pohanka Nissan and Hyundai

  PO Box 389 Fredericksbrg, VA 22404-0389

  
• 

  Pohanka Nissan and Hyundai

  25260 Pleasant Valley Rd South Riding, VA 20152-1308

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2022 Nissan Pathfinder in July 2024. After purchasing the vehicle, I had to take it back to Pohanka multiple times for things that they were supposed to get before we finally picked up our vehicle. When I first purchased it, they had to do cleaning on the vehicle and replace the dashboard that was broke, but they never told us about . I went to pick up my vehicle after all the things were completed as promised, and my truck smelled like weed. The truck itself was still dirty on the inside. Once they got that situated and cleaned, we moved on. The truck continue to have episodes where it would not start. It would give me warning and error messages on the dashboard. Took it back to Pohanka they checked it over said they cleared all of the notifications off the dashboard that there was absolutely nothing wrong with the truck. today, July 18, ************************************************************* the middle of a busy highway not able to start my car. Had to call for help took us about 20 minutes to finally get the car to start. Thats after giving it multiple jump starts I drove it to the dealership. Pohanka did not offer me a loaner they offered to look at the vehicle. They called back and said that the ********** had the right size battery but the wrong type of battery. That is the same battery that Pohanka had in that ********** when we bought it. now they are refusing to pay for the correct battery to be put into the Pathfinder after thats what they sold us. Also, they said that I still had a bad negative battery terminal which had already been repaired. However, they never said anything about the battery being the wrong kind or the negative battery terminal two weeks ago when it was just in the shop. They told me that everything was completely fine. Now they want to say that its the wrong kind of battery even though thats what they sold us. they are not cooperating and want to put the blame on us even though this is what they sold us.

  

  Business Response

  Date: 07/19/2025

  Client issue is resolved. We repaired the vehicle at a significant discount. Thank you

• Initial Complaint

  Date:06/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Pohanka Nissan in *************, . September 7, 2024 to trade in my 2023 Versa. I wanted a blue truck, instead they brought out a black truck instead. told me 2024 ***** didn't come in the blue I wanted. II made the purchase on the black truck. few days later wasn't satified with the black. I took it back and they had a blue after ai checked online. My issue is they swift out the Black for the Blue, But the paperwork wasn't change. It had the same date from the prior purchase,. On April 30, 2025, the Decades ran out and I went to purchase them and couldn't. *** said that the Truck was not registered to me. I was heart broken to the fact that I was rushed into a vehicle without the proper paperwork. So I call the and spoke tothe head manager and he said something went wrong, but didn't explain what. so they sent me 30day tag until they fix the problem. what ever went wrong, my APR was *****% on a 2024. Before the end of may I called DMV and it wasn't fix then; so they sent me another set of 30 day Tags plus the Decals. My payments are too high and I went back to return the truck and sales manager ***** *****, said to it wasn't a good Idea. It is financed through Captial One, which I call to let them know that I am making payments on a truck that wasn't registered to me. I just received a letter from Nissan on Jul 7, stating that the problem was fixed. what about my pain and suffering I had to endue for nine. months. with my trade in they asked fora down payment as well. I feel like I was Scam.

  

  Business Response

  Date: 06/26/2025

  Paperwork as corrected. This was an unknown until DMV renewal and was addressed immediately. I do apologize for any inconvenience.

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  

  No I am not satisfied with the fact I went through nine months not having the truck registered to me. I went to take it back and the sales manger ***** ***** talked me down to keep it. The paper work was not correct for boyh trucks. I being charged too much interest (*****%). They screwed up and want me to accept it. Wrong milage on paperwork  and vin #. They need to take this truck back and refund me my down payment I want some justice out of this. I need a in person visit to show my paperwork. 

  Regards,
  
  **** *****-******
  
  
  
  

  
  

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2023 Hyundai Ioniq 12 volt battery stopped working. The car was towed to Pohanka which was the only option for Hyundai America. They said nothing was wrong after charging the battery. This happened 3 times. The first time I told them to replace the 12 volt battery. After 30 days, they replaced the 12 volt battery. The car was in the shop for over 30 days. They finally gave me a courtesy car the last week. The 12 volt issue is known and problematic. Pohanka knew this. They also said they contact Hyundai America, but when I called Hyundai America they said they did not get a call from Pohanka. I believe Pohanka owes me three weeks reimbursement for a courtesy car they refused to give me. I had to use another car.

  

  Business Response

  Date: 06/26/2025

  Tell us why here...Mr. ****** brought vehicle in for battery concern on 3/11/2025, we could not duplicate concern at that time and vehicle was picked up 3/12/2025.
  
  
  Mr. ****** returned 3/19/2025 to have door panel switched replaced that he prepaid and ordered parts, at this time he mentioned having to jump start the battery again.  Again we could not duplicate concern - Battery, starting and charging system tested good.
  
  
  Mr. ****** returned 4/2/2025 with battery concern and after testing multiple times we were able to get a failure test and code from Hyundai tester.  Which we need for the warranty process.  Loaner was provided and Hyundai tech line was involved which is a different chain of communication with Hyundai then customer support.  No expense occurred for replacement of battery and loaner vehicle.
  
  
  Vehicle is repaired and service process was completed per Hyundai guidelines.
  
  We have also tried to reach out several times since this complaint. No response.
  Thank You,
  
  

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Pohanka Hyundai of ***********************, regarding unresolved repair issues, warranty miscommunication, and poor customer service that have persisted for over 60 days.Timeline of Events: April 7, 2025: I brought my 2015 Hyundai Genesis ***** *****************) to Pohanka Hyundai due to dashboard warning lights and sluggish engine starts. After diagnostics, I was informed that the G-sensor needed replacement. I approved the repair and paid $1,048.61 for parts and labor. April 9, 2025: Two days later, the same issues resurfaced. Service advisor ****** ***** informed me that four fault codes remained, down from six, and that the bumper would need to be removed to proceed. However, he stated that Hyundai does not perform body work, leaving the matter unresolved. April 10, 2025: Suspecting the issues were related to a recent no-fault accident, I filed a claim with my insurance provider, ****, and took the vehicle to Crash Champions for further inspection. April 15, 2025: Crash Champions replaced several damaged parts and identified an additional sensor that Pohanka Hyundai had failed to address. Despite these repairs, the core issues persisted.May 1, 2025: A Hyundai Master Technician, in collaboration with Crash Champions, diagnosed that the *** sensor, which controls all other sensors, needed replacement. I was advised to return the vehicle to Pohanka Hyundai for this service.May 5, 2025: Upon returning the vehicle, ****** ***** informed me that I would be financially responsible for replacing the defective *** sensor, despite it being under Hyundai warranty. Additionally, I was told that if the wiring harness required replacement due to damage, that too would be at my expense. This was never mentioned in previous service reports.June 3, 2025: Service Manager **** ***** assured me that the part would arrive by Tuesday, June 10, 2025. However, I did not receive any communication from him and had to initiate contact.

  

  Business Response

  Date: 06/23/2025

  This complaint is resolved. Client picking up vehicle today.

  

  Business Response

  Date: 06/26/2025

  
  We have completed the job. No charge to the client. 
  
   
  Thank you
  
  *** ********
  
  General Manager

  Customer Answer

  Date: 06/27/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ******* ******
  
  
  
  

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pohanka Hyundai of ************** has had my vehicle since the start of April trying to figure out why my sunroof will not work. I have never been presented w/ a scope of work, or reasonable time frame for work to be completed. No periodic status updates & they are currently still in possession of my vehicle. I've gotten the constant run around. Twice the wrong parts were ordered, then I was told the delay was b/c the parts were being ordered from *****. Then they had to keep ordering the same part b/c the sunroof kept burning out the part and they couldn't figure out why. The brought in an engineer and still have no estimated time for when my vehicle may be repaired. Keep in mind that I've only had the vehicle for 1 year as of April of 2025. I'm I constantly get the runaround from **** the Service Supervisor. My original advisor **** seems to have been let go after having a baby. Way to provide job security Hyundai. Now I have this this new person who never even made first contact with me until the rental manager contacted me to have me sign another 30-day rental agreement b/c my car is still not repaired! This place seems to be running on 3 brain cells, and they are all fighting for 3rd place. I honestly can't believe that I thought it was a good idea to purchase a vehicle from there and now I'm even more screwed b/c I purchased a used vehicle and all of my research points to there being nothing I could do. No lemon laws apply; sales haven't contacted me about maybe switching to another vehicle of equal or lesser value. There's no way for me to get around this, or get rid of this vehicle, or this problem I should say. I'm very disappointed in the service that I'm getting. After everything I now have to file a claim under my own insurance for a rock that hit the windshield of the loaner vehicle. I get it, my field is ************************** & ****************** but I would rather spend money for a deductible on my own vehicle not a borrowed one.

  

  Business Response

  Date: 06/23/2025

  We have been in contact with this client. We took care of the issue on the rental vehicle. 

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding an unresolved refund of $2,400 for an extended warranty I canceled through Hyundai. The vehicle was purchased from Pohanka Hyundai of **************, **, and the cancellation was submitted weeks ago. I was told the refund would be processed, but I still have not received the funds, nor any clear communication.Ive called the dealership several times, left messages, and received no response. This extended delay is unacceptable and appears to violate the reasonable refund timeline expected from a professional dealership and warranty provider.Due to the prolonged and uncommunicated delay, I am formally requesting the full refund with no prorated deductions. I have been denied access to my funds far beyond what would be considered reasonable, which has caused financial inconvenience and hardship.If I do not receive confirmation of a full refund within 5 business days, I will escalate this further by:Filing a formal complaint with the ****************************************Leaving a public complaint and review on ******, Yelp, and relevant consumer forums.Exploring legal action for breach of contract and bad faith handling of a refund.I hope this can be resolved quickly and professionally. Im simply asking for the refund I am owed without further delay or excuses.Requested Resolution:I am requesting that the full $2,400 refund be issued immediately to my original payment method. If the funds were applied to my loan, I want written confirmation from the lender showing the amount and date the refund was ********* Information:Name: ******* ********* Phone: ************ Email: ****************************** VIN (last 7 digits): H099814 Dealership: Pohanka Hyundai of **************, **

  

  Business Response

  Date: 05/29/2025

  After doing research, I see the refund request done. Looks like it got hung up some how in accounting. We have cut the refund check to Navy Federal. We will hand deliver to them by Monday. We will send copy to client as well once we drop off to them. 

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hi Pohanka Hyundai,
  
  
  Thanks for confirming that my refund check is finally being delivered to Navy Federal. However, I am not accepting this as a full resolution.
  
  
  This refund was originally requested in mid March and it is now nearly June. That is over two months of unexplained delay during which I received no communication or updates until I filed a BBB complaint.
  
  
  Based on the $2,461 refund I am now receiving, the original cost of the warranty was around $2,924. Given the excessive delay, I believe I should not be penalized with a prorated refund. The refund should have been processed promptly and the delay was not due to anything on my end.
  
  
  To fully resolve this issue, I am requesting one of the following:
  
  
  A full refund of the original warranty amount which was $2,924
  or
  Additional compensation of at least $300 for the inconvenience and mishandling of this refund over the past two and a half months
  
  
  
  
  I have been more than patient and I hope we can resolve this respectfully and completely.
  
  
  Thank you
  ******* *********
  ***************************************
  ************
  VIN: H099814
  
  
  Regards,
  
  ******* *********
  
  
  
  
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm in need of a part for my car and my husband asked Nissan if they had it in stock and how much it would be and they told him $200ish. So I called them back and told them I applied for their finance program where I only have to pay a fraction of the amount as a down payment and they said that's fine and I told them I'd be in the next day. Today is the next day and I walk in and request the part and explain to the tech the whole process/conversation from yesterday with a different tech and now a different tech is telling the part cost $400. That is not what was discussed previously and I'm not paying $400 when I was told a different price.

  

  Business Response

  Date: 05/27/2025

  We have tried to reach the client. We cannot find any communication with a lower quote. Maybe it was not the correct part? We do not know. We would to speak with the client to see if we can resolve. 

  ***** ***** is our Parts Director, he can be reached at ************. Call or text. Thank you.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All within the month of may 2025 We took our car in for a battery replacement, and they performed everything except that. They suggested various unnecessary fixes that would drive up the cost. We paid them $6,000. Less than 24 hours after getting the car back, it wouldnt start.We took it back, spending more money and time on the repairs they were supposed to do in the first place. Finally, we got the car back. But guess what? Less than 24 hours later, it wouldnt start again.What I didnt mention is that the battery is from the dealership and has a warranty. They keep insisting that its not the battery, but AutoZone And the four AAA drivers weve had over the life of this issue all agree that the battery is bad. They dont want to replace it because it wouldnt make them any money. Once this is fixed, Im never going back to that dealership.

  

  Business Response

  Date: 05/19/2025

  We appreciate the opportunity to respond to the customer's concerns and provide clarification regarding the service provided.
  The vehicle was brought in with concern related to a no-start condition. During our inspection, we were unable to replicate the customers starting concern at that time. As part of our standard diagnostic process, we performed a complimentary multi-point inspection and documented our findings via video, which clearly showed multiple transmission fluid leaks originating from the transmission cooler assembly and the torque converter seal/rear main seal area. These findings were shared directly with the customer through the video.
  The customer reviewed the video and discussed with the service advisor the possible issues with transmission install at *** **** Nissan.  Afterwards, the customer gave approval for the leak-related repairs. These repairs addressed legitimate mechanical concerns that, if left unattended, could have led to further damage or safety issues. The decision to proceed was made with full transparency and the customers consent.
  Following the repair and return of the vehicle, the customer reported a recurring no-start issue. Upon the vehicles return, we again attempted to duplicate the concern but were unable to replicate the issue. However, based on our knowledge of a known issue involving the alternator connector which runs from the alternator to the under-hood fuse box we proactively repaired this connector at a discounted rate to the customer, despite the issue not presenting itself during our testing.
  We understand the customers continued frustration, and we remain committed to ensuring the issue is fully resolved. Our service team will reach out again to schedule a re-evaluation of the starting concern. It is important to reiterate that the leak repairs performed were necessary for the safe operation of the vehicle and were approved by the customer with clear documentation provided beforehand.
  We value our customers trust and take all feedback seriously. We look forward to the opportunity to inspect the vehicle again and bring closure to this matter.
  
  
  Thank You,
  

• Initial Complaint

  Date:04/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pohanka will not stop contacting me. I have never nor will I ever buy a vehicle, pack of gum, or soda from their vending machine. I won't even get a free donut or coffee from them. Yet every week I am contacted by one of their sales staff or someone from the dealerships to ask me how I am doing. I have nicely asked them to stop contacting me. Yet they persist.

  

  Business Response

  Date: 04/14/2025

  Thank you for reaching out. Weve processed your request and have removed your contact information from our marketing list. You will no longer receive promotional emails, texts, or calls directly from our dealership.

  However, please note that from time to time, you may still be contacted by third-party companies or manufacturer partners with whom we do not have direct control. These communications may be based on prior interactions, service history, or vehicle ownership records obtained elsewhere.

  Respectfully,

  ***

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 29, 2024, I bought a 2024 Nissan Rogue from the Pohanka Nissan Of Fredericksburg car dealership. We made the deal for $608 dollars per month, plus I paid $2000 down. The Interest Rate was 4.51%, I was going to pay $608 for 60 months. The next day, when I went to pick up the car I bought, they told me that they had entered the vin number incorrectly in the previous paperwork I had signed, and that I had to re-sign it. The lady there, ***** *******, was the lady who took care of my finances, I asked her "will there be any change in prices?" she told me very confidently that no, there was just a mistake in the vin number, I was told that everything would be the same. I signed the new paperwork, and a few months later I got a letter from ********** saying that my monthly payment was $631 and not $608, and when I made the deal, the bank we were dealing with wasn't even ****** it was Nissa itself. When I went to the dealership where I bought the car and asked about the situation, Ms. ***** ******* told me, She informed the price change when I signed the new paperwork. Which I am pretty sure she did not. They said there was nothing they could do, that it was my fault for signing the new paperwork. Yes I signed, but I didn't know there would be any price changes. I asked them twice, they told me there was no change, but they increased my interest rate. It was 4.51% and they made 5.84%. They didn't inform me, my English is not fluent, so they used that to their advantage. I complain about them. They made the first credit application with a different vin number and get a low interest rate, then they enter the correct vin number and got a high interest rate and do not inform me.

  

  Business Response

  Date: 12/26/2024

  In regards to the above complaint. The client came in and looked at several vehicles. When he signed the contract, he did not take delivery until the next day. It was discovered the put a 2025 on the contract and he was purchasing a 2024.

  The original *************** did not offer and low rates on 2024 so the finance **** switched banks. When the client came in he was informed of the payment and interest change. The price did not change only the interest rate which changed the payment. ***** did explain when he signed the contract. She also completed a new menu. ******* the payment and had him sign to acknowledge. He was made aware at the time of delivery. I have enclosed the menu and the client also has a copy as he brought it in when he came in. The dealer properly disclosed the change. He had not taken delivery yet and could have cancelled at that time. 

   

   

  Customer Answer

  Date: 12/26/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hello,

  I wasn't informed that the interest rate had changed, I asked ***** twice if the price had changed, if it was still $608 ***** told me twice that yes, nothing has changed. My English is bad, but I would have understood if she had told me that the interest rate had changed. They made me sign a lot of documents. I trusted her and them and asked her twice. Now they are basically calling me a liar, if there is a camera in the room, please review the camera recordings. If there is a camera in the section where the table of the seller Maya ****** is located, you can watch records over there. I asked her many times. Why would I complain about what I signed if I knew, besides, how do they know that ***** informed me, there was no one else in the room. I'm being treated like a liar right now. They didn't inform me at all, so I asked them about it several times.  I already came from different country because of problems like that, and that situation affected my psychology a lot. If this situation is not resolved here, we will take it to court. This is unacceptable. No one can call me a liar, I'm not lying. I was not informed. The company is not being honest about this issue. Of course Nissan wouldn't accept that situation, because it's their fault. I am not suprised, they wouldn't apologize and fix it. On the evening I bought the car, I already signed all the necessary paperwork, and the next day, when I went to pick up the car, I went with my family, my 2-year-old child. They made me sign documents in a hurry and told me that they had just made a mistake in the vin number so I had to sign again. Again, I wasn't told that the interest rate had changed.

  Regards,
  
  Emre Engul