Business ProfileforXceptional Wildlife Removal Inc.

Heavy pressure, and scare tactics. Won't seal your house unless you put out poisonous station, not traps. Meaning a sick mouse can go back out into the environment and make a cat, dog, hawk, owl, raccoon or snake sick by eating it. These people did a little bit of sealing and cost me over 1200. I used the bait stations for one week and had to pay well over 300 dollars to stop the service and they charged me for the whole month even though just a week, no pro-rating. No thanks. A rip off and unsafe for the environment.

Dear ********************* We appreciate you bringing your concerns to our attention and apologize for any inconvenience you may have experienced. At Xceptional, we value the feedback of our clients and strive to address any issues promptly and effectively.We understand your concerns regarding our approach to rodent control and prevention. Please be assured that our methods are designed to provide comprehensive solutions while prioritizing safety for both our clients and the environment.With regards to the billing concern you raised, we sincerely apologize for any confusion or inconvenience it may have caused. Upholding transparency in our pricing and billing practices is paramount to us. We will thoroughly assess our billing procedures to ensure they reflect our dedication to customer satisfaction and fairness. Additionally, it's important to note that once services are rendered, they cannot be cancelled. We can only cancel future services that have not been completed at the time of cancellation. It's important to note that our recommendation to use bait stations alongside sealing the home is based on our expertise and industry best practices. While we understand your preference for traps, bait stations are often more effective in managing rodent populations, especially in cases where a significant infestation is present. However, we always aim to accommodate our clients' preferences whenever possible.As part of our commitment to providing complete solutions, we offer free estimates and consultations to assess your needs and provide tailored recommendations. Additionally, there is no obligation to commit to our services following the estimate. We genuinely want to provide solutions that meet your needs and expectations.Once again, we apologize for any dissatisfaction you may have experienced and appreciate the opportunity to address your concerns. If you have any further questions or would like to discuss this matter further, please don't hesitate to contact us.