Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2025, my husband and I hired Summit Environmental Solutions to address a basement leak and perform mold remediation. Their representative, REMOVED, advised both of us that a fogging sanitizer would kill all the mold and that we should vacate the home with our pets during application. The written invoice included Apply fogging sanitizer to basement. While this wording could describe a general sanitization, Summits representative explicitly described it as a treatment to kill mold, clearly presenting it as mold remediation rather than routine cleaning.After the work, I noticed a strong chemical odor and developed respiratory irritation. We assumed the smell related to another aspect of the job until REMOVEDlater texted that the fogging had already been completed and that the mold was dead. These messages contradicted both our understanding and standard remediation protocols. Weeks later, Summit reversed course and claimed the fogging was never performeddespite the invoiced line item and prior confirmations to both of us.Summit has not identified anyone with the required IICRC remediation certification who oversaw the project. Two independent remediation companies have since confirmed Summits approach was inadequate and that proper treatment required wall removal and HEPA remediation. We paid $4,094.24 to another company to complete the work correctly. Summit later issued a $1,000 discount labeled as a goodwill gesture but not as acknowledgment of fault. We paid Summit $4,265 in total.We are requesting an additional refund of $1,632.50 (half of the original contract amount after the $1,000 discount) due to misleading communication, inadequate recommendations, and failure to provide certified oversight for a service represented as mold remediation.

  

  Business Response

  Date: 11/26/2025

  Greetings,

  Thank you for your message. Please see our last correspondence on this issue (attached by compliantant) as that will be our final position on the matter. As noted in the supporting documentation that Ms. REMOVEDprovided, the compliantant accepted the $1000 discount (as a good faith gesture from Summit Environmental Solutions) and agreed that resolved the financial aspect of this matter. 
  

  Summit has made our position clear and has closed out this matter on our end.

  Summit Environmental Solutions has been in business for 35+ years and has a stellar reputation of providing excellence service and helping customers across Northern REMOVED, REMOVED, and REMOVED. Our team wishes you the best of luck with future projects.

  Thank you,

  - Summit Environmental Solutions

   

  Customer Answer

  Date: 12/03/2025

  Hello,
  
  I just received notice that this case was closed due to no response from me. I did receive your earlier notification that Summit had submitted a reply, but with the long Thanksgiving holiday weekend and family travel, I unfortunately overlooked the response window.
  
  I would like to clarify that I am not satisfied with the companys response, and the matter is not resolved from my perspective. Summits position does not address the concerns raised in my original complaint, nor does it reflect the issues we experienced with their communication, protocol, or the scope of work provided.
  
  If possible, I respectfully request that the case be updated to reflect that it is being closed because the consumer remains dissatisfied, rather than for lack of response. If today may be considered a reasonable response date given last weeks federal holiday, I would appreciate it.
  
  Thank you for your assistance.
  
  Best Wishes,
  REMOVED

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new home in early 2023. Had significant internal drywall damage from bird's nesting. Two main holes in wood siding were their access point. Hired summit to fill these holes in early May. Inspector, REMOVEDcame, gave an estimate, described what could be a multistep process with bird repellant hung that REMOVEDrequire multiple applications. Holes would be closed once certain birds were gone. Paid half of estimate, $575. Shortly after a worker came, closed other holes on the house, not the two of concern. Hung multiple bird repellants. No further work was done, no assessment or replacement of bird repellant. Holes were not closed. Made multiple calls to Summit office and REMOVED. Finally had text exchange with attached pictures with REMOVEDin June, he said would have someone out to fix them. No one ever came. Received a bill in August for the remainder of the bill, for services never completed. Called demanding an explanation, was told there was no documentation of my previous calls requesting work completed. Provided texts with REMOVED. I asked multiple times about the remaining amount of $575, was told not to worry about it. Worker came out that week and closed the two holes that were of concern. I asked this worker, REMOVED, about the bill, he said would get back to me. No further communication the rest of that week. Called 8/28/23, spoke with accounting, then called back by REMOVEDwho said he would give a discount of $150, but expected further payment of $425. I feel bird repellant was pointless, it was not checked after 30 days like it was supposed to be per the estimate. All the holes closed were not the holes I wanted closed. Work was not done until three months after initial payment and multiple ignored requests. I want a full refund of my payment of $575 and absolutely no expectation of any further payment.

  

  Business Response

  Date: 10/11/2023

  To whom it may concern:
  

  The client did sign a contract with Summit Environmental Solutions for Woodpecker Harassment and Repairs. It was explained to the client that there would be a multi step process to the work. The technician started the work to close the holes in the siding noticed that there was a nest of baby birds and communicated with the client that we would need to wait for the baby birds to leave before the last two holes would be closed. This is due to woodpeckers being protected under The Federal Migratory Bird Act.
  
  The technician rescheduled the repairs for a later date to allow the baby birds to leave on their once they reached an appropriate size. The client did not reach out multiple times to the office but did send a text of pictures to the technician. We reached back out to the client to let him know when he was scheduled for his remaining repairs. We had our Field Supervisor REMOVEDgo out to check for baby birds (woodpeckers) and finish the repairs. The bird repellant was checked after 30 days and was changed out. Bird repellent is designed to help harass the birds from coming back for the duration of the cartridge longevity. The holes that were closed were, in fact, holes made by the woodpecker. All work that was agreed upon in the contract was satisfied. Our Regional Manager REMOVEDoffered a discount due the waiting period for the final repairs.

  We have explained all of the options to the client. Unfortunately, they were not agreeable to the customer.  We did not receive full payment for the work completed under contract.
  
  We wish them the best of luck with their new home.

  - The Team at Summit Environmental Solutions

  
  

  Customer Answer

  Date: 10/11/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID REMOVED, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They made multiple false statements in their reply. The repellent was not replaced after thirty days, otherwise they would have charged me for such a service as described in their contract. I did attempt to reach out to them multiple times and am happy to prove my phone records that show as such. Their refusal to admit their fault in the massive delay of the service, and the fundamental fact that the only reason work was continued was at my extensive prodding shows their complete lack of professionalism and respect for their customers. They do not warrant any additional payment from me.
  
  Regards,
  
  REMOVED