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Business Profile

Laundry

Floyd Laundromat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry.

Complaints

This profile includes complaints for Floyd Laundromat's headquarters and its corporate-owned locations. To view all corporate locations, see

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Floyd Laundromat has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/01/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 6, 2025, at 6:30 AM. I went to the Floyd Laundromat because my washing machine at home was not working. I put a total of $6 into one of the large Capacity washers and it would not work.
      I immediately tried calling the phone number that was listed there for Assistance. The number is listed on the sign in front of the building and also in two places inside the laundromat. I also sent text messages and pictures of the machine that was not working and I hung an out of order sign on it.
      I have made multiple calls and to date no one has had the courtesy of returning a call.
      Jay Griffith is the newest owner of the laundromat. He also has another business as the ********* *****, And has been equally unresponsive for warranty claims on my home dryer. That is a separate issue and I’ll be filing a separate complaint.
      I would like to have my $6.25 refunded. I lost a quarter in one of the dryers that would not work.
      I also would like to see a lower BBB rating posted for this business because on ****** they have multiple negative reviews. I would suggest that is reviewed for additional history on this business.

      Business Response

      Date: 07/30/2025

      A refund check was sent out to Ms. ****** 07/25/2025. 

      Customer Answer

      Date: 08/06/2025

      I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I received an email from you regarding my complaint with Floyd Laundromat. It states the owner mailed a check to me on 7/25/25. I have not received this from him and do not think the complaint should be closed until I do. Sent from **** ****** **** ******  

    Floyd Laundromat is NOT a BBB Accredited Business.

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