ComplaintsforDominion Outdoors, Inc.

• Initial Complaint

  11/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On November 2, 2022, I contacted Dominion Outdoors about moving a gun safe out of a home near their location, due to this being a requirement of the seller. I gave them the information on the safe and that I found it on **********. I advised them that I would be bringing a trailer and wanted a quote on how much and when they could move the safe, so I could plan my trip up there. They obtained my contact information and said they would call me back. About an hour later I get a message from the seller advising me that the safe was sold and was being picked up that afternoon. I told the seller that I was waiting on a call back from Dominion Outdoors on a quote. At that moment it hit me, they were the ones buying the safe. I asked the seller and he said that yes they were the ones buying the safe from him. These types of business practices are unsavory at best. I called them about moving a safe for me and they backdoor me and buy the safe that I was asking them to move for me. I would not trust dealing with ANYONE at this store and I do not feel like this is a way to run a business. The safe was being sold for a very low price and I am sure it will be in their showroom tomorrow for sale for a hefty mark up. KARMA will come back to people on things like this. A mans word and a handshake used to mean something in this world, but I know it means NOTHING at Dominion Outdoors. I still have yet to get a phone call back, because they don't want me to know that they screwed me out of purchasing the safe. This is a slippery slope when a business operates this way. Please feel free to contact me if you have any questions.

  Business response

  11/17/2022

  On November 1, 2022, Dominion Outdoors had a customer call the store asking if I, (**** ****), would move a safe for her, as I am responsible for handling all safe deliveries and most safe sales.  The salesman gave the seller my personal cell, as I was out of the office, taking some personal days.  The seller called me and asked if we [Dominion Outdoors]could move the safe for her, as she only wanted bonded/insured movers to move the safe; or if we wanted to purchase the safe.  We asked for pictures and selling price, and came to an agreement on purchasing the safe.Ironically, the next day, November 2, 2022, the ‘consumer’ had called the store and spoke with one of the salesmen and asked if Dominion moved safes.  Since I was out of office, the salesman placed the message on my desk.  When I returned to my office, we had already bought and picked up the safe.  At this time was when it was brought to my attention that the ‘consumer’ and Dominion Outdoors was dealing with the same seller of the safe.After conversating with the consumer and several attempts to remedy the situation (a safe was offered, at cost, to satisfy the consumer), the consumer and Dominion Outdoors could not reach an agreement.  While this has been a huge misunderstanding/miscommunication, this is not a representation of how Dominion Outdoors conducts business.  Hind sight is as the responsible party that deals with safes at our store, I should have called the consumer back in a timely manner and explained the situation better to him.  We pride ourselves in customer satisfaction, on both the buying and selling side.  We truly did not ‘backdoor’ the consumer.  The seller has also reached out to the consumer to voice the facts of the situation, as they are a non-bias side, in favor that we did not do anything unethically. Here is the email from the original seller, explaining the situation:Hi *****,This is ***, the seller of the ******* Safe. I understand that you believe that Dominion became aware of the safe being for sale because you contacted them and then they back doored you.  That's not what happened - my wife reached out to them before you did to ask if they would move the safe since you and others were looking for a qualified mover. They confirmed that they would move the safe and also expressed interest in buying it, which they eventually did. Since my wife reached out to them, and not the other way around, I believe they acted ethically.If there's someone to blame here it's my wife and me for not communicating better about our respective communications with you and Dominion and I apologize for that. If you feel differently, please let me know.*** ******Thank you for your time,**** ****, Vice-PresidentDominion Outdoors

  Customer response

  11/18/2022

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Dominion Outdoors and I were not able to come to an agreement to resolve this situation.  I also would like to provide a text message verbatim from ****.  "Hello *****, Is there a way we could get you a new ******* safe for a really discounted price, I would like to make the mistake up to you if we could, I am sorry for the confusion and delayed response, or is there something else we could do for you from our store, we/I definitely did not intend for this to happen as it transpired.  Thank you, ****".  Why would he say he made a mistake, if he felt that they had not done anything wrong in this situation?  If we were to truly dig into the time lines, I was communicating with the sellers for many days prior to his initial conversation with the sellers of the safe.I did have a cordial phone conversation with him after receiving this text message, and told him that I would be satisfied with the exact same model safe for the exact price that he purchased the other safe for, since he has already sold that safe.  He was unable to meet this request and I politely told him that we have nothing further to discuss.If they are able to sell me a ******* LX-50 for the price of the safe that they bought, I will then remove my complaint from your site, but until that happens this issue is UNRESOLVED. Regards, ***** ***** 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩