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Business Profile

Driveway Installation

Virginia Pavelayers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driveway Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November 2023 I contracted with Virginia Pavelayers to repair and upgrade my driveway. I was given a 5-year warranty. Now, 16 months later, the driveway is crumbling along the north edge and there are multiple locations where the asphalt is loosening (and holes are forming). I have made multiple attempts to contact the company: my on-line request for contact on 10 Mar has not had a response, the published phone number is not in service, and messages to published email address are not delivered ("The response from the remote server was: 553 Relaying disallowed"). I posted a negative review on their site; it's gone to the ether.

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Virginia pavelayers was contracted to replace our drive way. The work was done in July. July I reached out to tell them it was uneven. They said they would look at it and let me know and never contacted me. In September I reached out to tell them to tell them my driveway has holes and asphalt coming off. They told me they would look into it. For 2+ months I have been contacting them regarding this issue to which they keep responding they will do something and never have. They refuse to answer my calls and only reply via text message. Their replies are generic and misspelled. They have not responded in a week after reaching out several times since. Our driveway has pieces come off it. We were told we were covered by their warranty, but they will not come out.

Virginia Pavelayers is NOT a BBB Accredited Business.

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