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Business Profile

Beauty Salon

Hairsofly Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Salon.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 18, 2025 I placed an order, That was suppose to arrive February 19. I didnt receive it I contacted *** and Hair so fly. They only respond was it says delivered I explained to them I didnt receive it and no response. I have had from them at least *************************************************************************************************** refund.

    Business Response

    Date: 03/12/2025

    Dear *******,


    We sincerely apologize for the inconvenience regarding your recent order. We understand how frustrating this situation must be.


    To resolve this matter, we have issued a full refund for your order. You should see the refund reflected in your account shortly, depending on your payment providers processing time.


    We truly appreciate your continued support and value you as a customer. If you have any further questions or need assistance, please dont hesitate to reach out.

  • Initial Complaint

    Date:04/23/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a wig from HAIRSOFLY3 days ago it was delivered today on April 22nd i paid $72.98 it was shorter on the right side cut to be frank not like it was like on there website I have asked for return label and emailed them over 13 times and there reply is your request ***** has been updated but they have not sent me a returned label that stated on there website so i can return their wig here is the order number ****** my name is ***************************** my cell is *********** HSF via ***********.com Thu, Apr 20, 11:46?AM (2 days ago)to me Dear *****************************,Thank you for your order from HAIR SO FLY! We wanted to let you know that your order (#******) was shipped via USPS, USPS First Class Mail on 4/20/2023. You can track your package at any time using the link below. Shipped To:***************************** *******************************DIAMOND BAR, CA**************** ** Track Your Shipment: ********************** This shipment includes the following items: Item #DescriptionQty Its A Wig! 100% Human Hair Wig - ****** **** Natural **** - **/*** Please allow 24 hours for the tracking information to be available on USPS/*** website.

    Business Response

    Date: 05/22/2023

    Dear BBB Complaints Department,
    Thank you for notifying us about the complaint you received from our customer ***************************** and providing us with an opportunity to respond and resolve the issue.
    We have reviewed the case details and would like to assure you that we take all customer feedback seriously and strive to provide the best possible service.
    We understand that the customer was dissatisfied with the product they received. After reviewing our records, we found that we had already initiated a full refund for the customer in question as per our company's refund policy. The refund was processed on May 5th, 2023 to the original method of payment.
    We have also reached out to the customer via email to inform them of the refund. If the customer has not yet received the refund, it may be due to their bank's processing times, which can take anywhere from 3-5 business days, or sometimes slightly longer. We would recommend the customer to check with their bank if they have not received the refund after this period.
    We sincerely regret any inconvenience that this situation may have caused the customer, and we are taking steps to ensure such issues are prevented in the future. We appreciate the trust that our customers place in us and always strive to meet their expectations.
    Please do let us know if there are any other details or actions needed in response to this complaint. We're always ready to assist in any possible way.
    Thank you for your understanding and assistance in this matter.

    Customer Answer

    Date: 05/23/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************************

  • Initial Complaint

    Date:04/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered something from them and I didn't receive the product I tried contacting customer service and it's hard to even talk to someone about it by the time they sent the email they told me I waited too long to respond you can barely get in contact with them and they won't issue my refund or product

    Business Response

    Date: 05/22/2023

    Dear ***********************,
    I am writing in response to your complaint filed with the Better Business Bureau about an order you placed with us that was not received. We understand your frustration and sincerely apologize for the inconvenience this has caused.
    At Hair So Fly, we strive to provide our customers with reliable service and quality products, and we are truly sorry that your recent experience did not meet this standard.
    We have investigated the matter you've raised regarding the non-receipt of your order. It is important for us to resolve such issues promptly and effectively, to maintain the trust you place in us.
    After review, we have decided to issue a full refund for your order. This refund includes the full cost of the product and any associated shipping or handling charges you may have incurred. Please allow 3-5 business days for the refund to reflect in your account. If for any reason the refund does not appear within this timeframe, please do not hesitate to reach out to us directly.
    We truly value your business and apologize for any inconvenience this has caused you. We will use this incident as an opportunity to improve our processes and ensure that such issues do not recur.
    Thank you for your understanding and patience in this matter. If you have any further questions, concerns, or if there's anything else we can assist you with, please contact our customer service team at [email protected].
    Once again, we sincerely apologize for the inconvenience. We hope that despite this incident, we will have another opportunity to serve you in the future.

    Customer Answer

    Date: 05/22/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************

Hairsofly Shop is NOT a BBB Accredited Business.

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