Complaints

This profile includes complaints for Gates Hudson Community Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gates Hudson Community Management LLC

  3020 Hamaker Ct Ste 300 Fairfax, VA 22031-2220

  
• 

  Gates Hudson Community Management LLC

  3421 Commission Ct Ste 201 Woodbridge, VA 22192-1780

  
• 

  Gates Hudson Community Management LLC

  44927 George Washington Blvd Ste 225 Ashburn, VA 20147-4293

  
• 

  Gates Hudson Community Management LLC

  44927 George Washington Blvd Ste 225 Ashburn, VA 20147-4293

  
• 

  Gates Hudson Community Management LLC

  1010 Wisconsin Ave NW Ste 720 Washington, DC 20007-3603

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into this condo association September 2023. Ever since weve been here we have suspected misuse of our HOA funds and we are unsure where our HOA money is going to. Not only is this association very unprofessional by doing several things:Refusing to replace/ inspect our windows that need to be replaced- the windows are old and cold air comes through them and their is mold present. We have had to send multiple emails to have someone come inspect and still nothing. When the association has a project, sometimes they notify us only 1-2 days before, not giving us adequate time to do what they are asking us to do. We do not know where our money is going to. we pay $580 a month in *** **** and we believe our funds are being misappropriated. We have received nothing that stated what these funds go to and they are increasing every year.

  Business Response

  Date: 12/26/2024

  The monthly financials and annual budgets are available to all homeowners each month on the homeowner portal as are all of the communities governing documents.  For this Association windows are the individual owners responsibility so the Association would not be responsible for replacing the windows.  With regard to communicating projects, the Condominium Association does try to be proactive and provide a minimum of 5 days notice,however, that can be impacted by changes in the vendors schedule.

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm being harassed by the on-site management. First I'm being charged over $12,000 for what I do not know. I have been blocked from making my montjly payment . Now it's been turned over to an attorney. This is the second time I have been dealing with this kind of thing. I'm sure there others with complaints about the management. The lady in the office is out of control. Who can help me please?

  Business Response

  Date: 10/07/2024

  *******,

  I reviewed our records and we do not have any residents that match your information across any of the apartment communities we manage. You may have left this review for the wrong management company. We are the Gates Hudson that just manages apartments. It looks like you address is for a condominium community. If you are looking for Gates Hudson Community management, they are a seperate company. Please reach out to them in order to resolve this matter.

  Thank You,

  Gates Hudson Property Management

  Business Response

  Date: 10/16/2024

  Once turned over to collections owners cannot access their accounts and must speak to the collections office to resolve unpaid balances. This owner was notified what the charges were for and that Management suggested contacting their insurance and filing a claim and providing the Management office with the claim information. The account remained unpaid, and no insurance claim information was provided for over 60 days prior to the account going to collections. Until it was sent to collections, the owner was able to login to their account and pay the balance.Since the time of this report, Management has received the required documents from the owner to work through insurance, and has removed this from collections and has reinstated the owner's ability to make payments which the owner has since done.  

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We haven't been able to have a proper discussion with Gates Hudson Community Management LLC. They sent us to a law firm for debt collection but even with the lawyers, it was not enough communication and they dragged our questions out. We felt forced to pay the fees "owed" but we had proof of payments. We originally sent our bank statements to show the withdrawn amount for our two homes every quarter. But their lawyers said that the *** said that wasn't enough evidence. So then we requested our bank to provide the electronic tracing numbers from our bank and where it was deposited. Our bank provided those transactions, tracing numbers, etc. We sent them to their lawyers to send it to the *** so they could double check. ****** said they did not have time to check on this. Due date came around and we had to pay the fees to their lawyers or else we incur more fees. We paid the lawyers. Our account still blocked.Now we want to get the ***'s attention so that they can double-check their billing department (because at this rate, we are still being ignored). It doesn't make sense that we sent the payments over where one home's fees were accepted but a second fee didn't go through suddenly? It also doesn't make sense if our bank sees that it's been processed by them and even has the tracing numbers for them to investigate. We will be getting a formal letter from our bank about our transactions as proof. All we want is for them to check if they actually received our funds and maybe they might have misallocated/misappropriated. And if they did (and we had to pay DOUBLE again) -- then all we want is for them to recredit the extra money we paid them into our balance for future *** quarterly fees or to refund the fees that we were forced to pay through their lawyers.Otherwise, this can be considered illegal debt collection. People we tried to communicate about this were: ***************************, *****************************, and ************************** Their lawyers were from Res *******

  Business Response

  Date: 03/30/2024

  Good Afternoon, *****************************, admin in our *************** has been in communication with daughter ********************* multiple times concerning this account, both via email and phone. The most recent interaction was on 3/22/24, as documented attached. It is our understanding the account was in transition to be removed from attorney status in our system. 

  Business Response

  Date: 04/23/2024

  Good Morning,

  The owner expressed frustration at not receiving proper communication from GHCM due to their account being with attorneys at the time. GHCM policy stipulates that if an owner's account is with attorneys, the owner should communicate directly with the attorneys until their account is cleared. In accordance with this policy, when the owner contacted us, we provided them with the attorney's phone number. During this period, we were unable to disclose any details regarding their account balance. However, once the attorneys informed us that they were in the process of sending over the payoff letter and payment, we waited until we received the payoff letter and payment to discuss the owner's billing inquiries regarding the 2021 payment tracing numbers provided. Every correspondence or billing inquiry from the owner has been promptly responded to.
  
  Furthermore, the **** family, who owns multiple homes in *************. On April 6th, we received an inquiry from the owner of ***** Leatherleaf,who is ************************* cousin regarding a credit balance of $491.20 on their account. Upon investigation, it was found that some quarterly assessments had duplicate payments made for 2021 so that's why they have a credit on their ***** Leatherleaf Court account. The admin from our Loudoun County Office promptly communicated to the owner that they have the option to apply this credit towards the upcoming quarterly assessment due on July 1st,2024. Alternatively, they could request a refund by submitting a homeowner refund request through the homeowner portal. This refund would be disbursed via a mailed check to their address. Subsequently, ********************* contacted us regarding the credit balance associated with her cousin's account at ****************************. She clarified that these funds were intended for her other property located at ***********************. ****** had previously provided tracing numbers for these payments, as she had experienced difficulties with payments for her ***** Rabbitrun Terrace property in 2021. ****** requested that we reallocate the funds from the ***** Leatherleaf Court account to her ***** Rabbitrun Terrace account and also remove any associated attorney fees assessed to ***** Rabbitrun Terrasce, as she claimed that she had technically made the payments to that property but they were mistakenly allocated to the wrong property. *******, the Portfolio Manager for this community, upon receiving ******'s request, explained to her that the cousin from ***** Leatherleaf Court can request a homeowner refund. Once the refund request has been submitted, they could then choose to allocate the refunded funds as needed. It was clarified that the attorney fees associated with the ***** Rabbitrun Terrace account could not be removed. Consequently, the cousin from ***** Leatherleaf Court proceeded to submit a homeowner refund request.
  
  There is a history by the owner of mistakenly sending payments to the wrong property. GHCM previously transferred funds as a courtesy from one of their properties (***** leatherleaf circle) to another (***** *****************) in august 2023 due to this same error. The refunded funds will need to be allocated in the appropriate places. 

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My unit gets condensation from the water heater discharge causing black mold since there is no exhaust on the top floor where the discharge lines end from other units. This has been an on-going black mold dilemma in my utility closet, especially during Winter months when people turn up their water heater temperatures (old & new water heaters). Also, the issue is causing my 2 year old water heater to rust. The HOA (managed by Gates Hudson) replaced the dry wall once and I recently sent notice to both ********************* and to Gates Hudson directly on 22 OCT 2023, as the black mold is reappearing after the drywall replacement. Crickets from both of them.

  Business Response

  Date: 11/21/2023

  Good Afternoon,

  The Onsite General Manager, *****, has reached out and has been in touch with the resident and they have found the source of the leak and it's getting addressed within 15 days, as its another unit that's leaking into his.  The owner of the unit was also advised on what to do to help prevent moisture from accumulating in his unit/closet. The Onsite General Manager also asked the owner to reach out to her directly in the future, instead of using ******** Link, as there are times we may not get the notifications when messages are sent through ******** Link. 

  Thank you,

  ***********************

  Customer Answer

  Date: 12/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Utility Closet has heavy corrosion and a getting a dehumidifier will not abate the future occurrences as advised by *****. Nor has the issue with replacement of water heater due to rust from all the condensation has been acknowledged.  
  
  Regards,
  
  *************************
  

  Business Response

  Date: 12/11/2023

  On Monday12/4/23, the Association had Northern Plumbing come out to confirm that the two lower units were fixed and to confirm there wasn’t any weird construction in his closet that was creating an additional issue. ** ******* was informed there wasn’t anything that the Association could do to prevent other people’s water heaters from expelling water and creating steam, and after speaking with the Association attorney, she agreed with ******** Plumbing’s suggestion, that he install a dehumidifier since steam can’t be controlled. The only other option would be for him to put in a request to the Board of Directors to replace the $8k gas water heater.

  Customer Answer

  Date: 12/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: A venting system/new metal door with vents needs to be installed to keep the condensation from forming like its raining resulting in unhealthy black mold in the utility closet. I will seek legal counsel as their plumbing company said there is heavy corrosion as he took pictures.  A dehumidifier would need to be checked every few hours is unacceptable for a long term fix.   I will look into getting the director to replace water heater. 
  
  Regards,
  
  *************************
  

  Customer Answer

  Date: 02/12/2024

  I don’t see my complaint as the most recent!   Please explain on how to review in public view, thank you. 

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the apartment of ************* which is managed by Gates Hudson on May 2023. Nevertheless the management is sending me violation from year 2022, and asking me to pay violation plus late fees to the total of $115. According to attached. I tried to reach them by phone 30 times during four days and unfortunately I never got an answer. I also filed a note for them in their portal. It is very frustrating to go through this unprofessional way of dealing. I'm paying $ 405 monthly for HOA fees with no delay. My unit is # *** - **************************************Alexandria VA ******** Thank you for your consideration.

  Customer Answer

  Date: 08/30/2023

  I just received a phone call from the management, they informed me that they removed the violations amounts from my account. Because its belongs to 2022. 

  
  thank you very much for your help.

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, June 2nd the condo unit 2 floors above mine had a HVAC leak. Our ceiling and hard wood floor has major damage.I immediately reached out to our HOA company on their emergency line. I spoke to someone 3 times and was told someone would call me back. I didnt hear back until the following Monday. They asked for pictures and said they would get back to me. He denied ever hearing about this. On the morning of Tuesday June 6th, I emailed Gates Hudson to ask for - the certificate of insurance - the building bylaws - the master policy information - the initial incident report That emailed was followed by multiple others. However, it wasnt until Monday June 12th, very late evening, that they emailed me the certificate of insurance and bylaws. Again, I didnt hear back until June 23rd. Finally informing me someone would come out to assess the damage. That person came on Thursday, June 29th - their earliest availability. I assume they talked to Gates hudson that day. The repair person was available to come Monday July 3rd. I emailed *** at Gates Hudson a number of times to confirm and did not hear back. It is now Monday 3rd and the repair person informed me they had not received confirmation from *** and therefor can not start the work.

  Business Response

  Date: 08/03/2023

  Good Afternoon, We apologize that the work was taking a while to get started,but once we realized that we had to file an insurance claim we had to stop work where it was and allow for the adjuster to inspect all of the affected units.  While we know that this is an inconvenience to all parties involved, it is a part of the process that we have to follow with insurance claims. We hope to get this matter resolved quickly. 

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment has been without heat since December 24, 2022. I was finally given a space heater on Tuesday December 27. Each day I check to see when my heat will be fixed. As of today, Thursday December 29, no one has come. The management office of ********************************, will not give me a day when my heat will be restored. Only excuses.I will be spending excess money on utility bills (gas and electric) since I've been keeping my stove/oven on for heat. Now I'm using electric heaters which will increase my electric bill. I want to be compensated for the overage on my gas, electric and for the cost of a space heater I had to purchase since ******************************** did not provide a space heater until day 3 days after our heat stopped working.There us another long standing issue here at this Gates Hudson property. We also have a rodent (mice) infestation since July 2022. Management has failed to act properly to rid my unit, the entire building of this infestation.Promises of exterminating the entire building has not occurred. Pest control has been in my unit sparingly. Not on a consistent basis at all. We have trapped, since July, over 20 mice. All we receive from management is promises to get it in check. Holes have been patched and stuffed with steel wool and form but the mice find another area to dig and enter the unit.Gates Hudson needs to do the right thing and take better care of the buildings they manage and the tenants who do their part by paying their rent and informing management about these issues who expect management to do their part.

  Business Response

  Date: 02/02/2023

  Dear **************,
  
  Thank you for sharing your experience with us. We are genuinely sorry that the heat went out in your home. As soon as we knew of the issues, we worked with our contractors to identify the problem. The problem was traced back to a regional outage; that affected our property as well as others in the area. We always aim to provide our residents with as much information as possible regarding outages but unfortunately due to the widespread nature of the problem we couldn't obtain that information from our service provider to pass along to our residents.
  
  Regarding pest control, we changed the provider that services our community and have noticed an improvement.
  
  If you would like to discuss your concerns further or have any other outstanding issues, please feel free to reach out to the manager. She can be reached at ******************************
  
  Regards,
  ******************************** Management Team

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is ***************************** in apartment ** of **** ***** in martinsburg wv. There’s been a few different owners here we have told each one since we’ve been here that we noticed a bug problem. It was only ants and spiders. Now it’s roaches. The bug man also said that the neighbors had bedbugs so they had to come in here and treat for those as well we got the notice for the bedbug treatment on December 21, 2022. Right before Christmas therefore we did not have time to prepare for the bedbug treatment. When they want to do it December 27, 2022. They are also stating that we have to pay And that we’re responsible for the bugs. My mother Is a 53-year-old disabled my sister and I work full-time and she has a two-year-old son. There’s multiple things here that have not been dealt with. Such as since we moved in the dishwasher hasn’t worked. The exhaust fans don’t work there for creating mold on the walls. Our garbage disposal is broken. It’s multiple things that we have went to the office to tell them about and they are just now trying to do stuff to fix it and telling us that we need to pay for it. And also seems that if we don’t let them in on 27 of December 2022 then we will be evicted. I would appreciate some body contacting myself or my mother Amanda so we can come To a conclusion On these issues. Thank you for your attention in this matter sincerely*****************************

  Business Response

  Date: 02/01/2023

  Dear ****************,
  
  Thank you for sharing your experience with us. We have reviewed our records regarding the issues you raised in your complaint. Regarding outstanding maintenance concerns, according to our records, we have attempted to schedule a time to fix/replace the exhaust fan and dishwasher but were refused entry into your home. We want the opportunity to resolve these outstanding issues as soon as possible.
  
  We take pest control seriously in our community and work diligently with our residents and providers to remedy any concerns promptly. Upon inspection of your home, our service provider noted a concern that required treatment. We have completed the first treatment and have the other two treatments scheduled.
  
  Please contact our office at your earliest convenience to discuss any outstanding issues. Our email address is ************************** 
  
  We look forward to speaking to you.
  
  Regards,
  ******** Apartments Management Team

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We toured and applied for an apartment at ******************* on 06/25/22. After the tour, the employee gave us the monthly rent breakdown and apartment number (for us  to use to apply) totaling $1528 and beginning on 10/01/22. Shortly after we were asked to upload paystubs, and once those were uploaded the apartment was suddenly switched to a different unit and rent raised to over $2000 per month. We had already paid the application fee of $100 plus $2.50 processing fee and were furious. We tried calling and talking to them multiple times over the next 2 months, only to be hung up on or never called back. On 08/18/22 we finally spoke to someone and were told that it would be refunded. Instead, I was charged again on 08/18/22 the same amount. Again the chaos of calling and being hung up on or never called back ensued. I was finally fed up and visited the office on 11/17/22 where an employee took down all the information and told me to send an email into ******************************* detailing the issue and it would be resolved. I received no response until the following Tuesday asking if it had been resolved. I responded that no one had ever reached out to me and again received silence from them. I called again on 11/29/22 and spoke to yet another person who told me that they would send an email to corporate to issue a refund check for both charges. I received an email on Friday evening from ************************* ************************************* telling me that corporate was investigating the issue and to file a dispute if I wanted to. Since then I have been going back and forth with this excuse of a manager and was told on 12/05/22 that suddenly that 2nd charge was a reservation fee for the apartment being held for so long. My issue is that (a) that was never disclosed, (b) the story has changed with every person I spoke to, (c) the apartment was not what we applied for and done without our consent or notification, and (d) their team refused to reply.

  Business Response

  Date: 02/20/2023

  *******,

  Thank you for contacting us about your leasing experience. We apologize for any miscommunications at the time of leasing. We have processed your refund and confirmed via email with correct address and amount refunded.

  ***************************, Regional Manager

  Customer Answer

  Date: 02/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  We did finally receive the check on January 25th. This is 8 MONTHS after this incident occured. It is unfathomable that it took this long and all the while we were being chastised and called liars. Also, even after I confirmed my address multiple times, the check was still sent to the wrong address which prolonged the process further. 

  Regards,

  
  

  ***************************

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** is claiming I have not paid my dues; however, I am on an auto-pay and every payment is made on the 22nd of each month prior to the due date on the 1st of the next month. I have lived here for 13 years. This company is already under investigation for misappropriation of the community's funds. They switched financial systems so the owners no longer have any transparency into their accounts or spending, fees, etc. They have submitted my file to a law office stating I owe late charges somehow. They have cut off my account so I cannot pay current dues and continue to charge fees. The law office they sent my case to does not seem to be Legitimate and was unable to assist me in my questions, when I ask the *** for help they refer me to this illegitimate law office. *****************, and ******************************************************************************************************* Gates Hudson is reporting my account as **** ****** at ************ Owners Association, but when I search for that company, none exists. They were under the ********** application and removed themselves to the detriment of the entire community. However, when they did so I set up my auto pay on the new system and have not had any issues, or so I thought. I believe they may be stealing from dozens, if not hundreds of my neighbors.

  Business Response

  Date: 02/22/2023

  RE: Complant ID# ********
  Consumer Name: ****** ******
  
  Dear Mr. ******,
  
  Thank you for sending over the inquiry in regards to Ms. ******. To clarify a few items, Gates Hudson
  Community Management started as the management company with **** ****** on December 1, 2021.
  **** ****** was previously managed by ***** *** ****** (***), when they parted ways with ***,
  the community was removed from their **** ****** Platform, which is the software *** uses. GHCM
  does not utilize the **** ****** Platform. GHCM utilizes ******* to support our communities. Ms.
  ****** was provided with access and did utilize the ******* platform. The full name of the Condo
  Association Ms. ****** purchased her home in is **** ****** at ******* ***** which is an HOA
  Association and not a business. She will find this on the Declaration and Bylaws for the community. To
  date I have not been made aware of any allegation regarding misappropriation of funds. While Ms.
  ****** did not have access to her full account ledger, while with the Associations Collection Attorney,
  Ms. ****** had full access to all financials for the Association which are published on a monthly basis on
  the ******* portal for owners, in which she was signed up on. When the account balance was resolved
  with ********** ******* *******, full access to the ledger was restored and Ms. ****** was able to set up
  the recurring payments.
  
  Please let me know if you have any further questions.
  
  
  ******** ****** *****
  Senior Portfolio Manager | Gates Hudson Community Management