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Business Profile

Tree Services

Branching Out Tree Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July of this year a contract was signed between myself and Branching out Tree Services to clear an acre of land of trees, level the lot and put down a 60x48 foot concrete slab. I paid a partial payment of $29,000 for the start of the project with the expectation that it would be completed by mid September. The land did get cleared and leveled and **** came and said he needed a check to get the concrete and would be back the next day so we wrote him a check for $20,000 to finish the project. He never came back, did not return phone calls and just ghosted us. He finally reached out yesterday and told me that his company was filing bankrupcy and that sorry but there was nothing he could do. The company is owned by his family.

  • Initial Complaint

    Date:09/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Branching Out Tree Services and Landscaping, LLC was hired to install a patio with fire pit for a verbal estimate of $13000. A sidwalk with matching stone pavers was verbally quoted for $6000. ******************, stated owner of this alleged licensed business, stated that half the amount was required up front for deposit. $9500 was paid to the business with credit card on May 17, 2023. Work was started on the patio July 18, 2023. There was much discussion on the disagreement of stone pavers ordered versus shown in pictures of what was to be ordered. On July 21, ****************** said he needed the rest of the payment to order materials. An additional $4500 was paid to the company. ****************** did no further scheduled work on the patio, firepit, or sidewalk. I have asked repeatedly for receipts, invoices, and estimates as well as where ****************** was getting the supplies for the project. He has avoided answering to any of these requests. He never provided a contract nor any other paperwork.On August 8, he came to finish the patio. The patio was not of the same stone paver and I requested he exchange the pavers for new ones of the same quality. He continued his hostile behavior and said he wouldn't replace anything and wouldn't waste his gas coming back to do the firepit.I have asked for a return of the overpayment of $1000 for the sidewalk deposit as well as additional amount for the custom firepit that was not installed. He has kept all money and not returned for any work despite my repeated requests. I now have a new licensed contractor coming to fix the incorrect work and start my project from scratch.It turns out that ****************** is not a licensed contractor, so additional reports have to be filed. He presented himself as a legitimate business but has neither provided contracts/estimates/receipts (even for my credit card payments) as a licensed business would do, but he has become hostile to multiple parties involved when asked for documentation and refund.

    Customer Answer

    Date: 10/16/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Branching Out Tree Service LLC regarding complaint ID ********.

    Regards,

    *************************************

Branching Out Tree Service LLC is NOT a BBB Accredited Business.

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