Business ProfileforTed Britt Automotive Group

This dealership uses dishonest and deceitful practices to sell their cars. DO NOT use them for auto purchases. We purchased a 2022 Ram diseal truck with only 8000 miles. We were told it was a personal use vehicle. Then found out later it was actually commercial use. Driving it home from the dealership after purchase engine light came on. We live 2 hours away and had to arrange to bring it back to Fairfax. It was there for 2 weeks and told initially it was a low boost code, which would be the turbo. Then later were told that no it was not a low boost but an air filter issue that the service rep that told us that didn't know what he was talking about. Again, the engine light came on after driving it to town. Took it to local Dodge dealership who said that the code showed low boost again and that this code had been on before showing duplicate code. Interesting, that means the service rep did know what he was talking about The truck has now been in the service department 3 times after only having it for 2 months. They do not want to communicate and will ignore calls, not answering when they see your number. Which seems to be common practice for them based Google reviews I saw. Management are rude and lie to make sales. The dealership is pretty much telling us there is nothing they can do. Looking at previous reviews, it seems that Ted Britt Ford has a long history of dishonest business practices. Save yourself money and headache and do not go to this dealership. Though they quote pricing themselves in 100% customer satisfaction, that is just lip service but actions do not represent their words.