Business ProfileforLindsay Volkswagen Of Dulles

I purchased a vehicle from this dealer on November 25. After telling the salesperson the specific dollar amount ($5000) that I wanted to put down, I discovered after the contract was signed that an incorrect $2000 amount was applied, increasing my monthly payments. The F&I manager refused to fix the error, although the miscommunication appears to have happened between the salesperson and the F&I manager, and is not my fault. While I am aware that the contract is binding, I believe it is unethical and customer-unfriendly behavior especially when the discrepancy is not something that I contributed to. We were also pressured into buying unnecessary maintenance contracts and tire warranties after I stated we did not want them, and the F&I manager had previously stated that they were optional. Vehicle manual that came with car is incorrect 2022 year and I was told that there were no manuals available for the current 2023 year. I sent a complaint letter with this information in it registered mail to the manager of the dealership and have had no response after one week. Thus, I do not think the business will try to resolve the problem. I am trying to cancel the maintenance contract with Volkswagen directly. My customer number and deal number are on the buyer order that I have uploaded.