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Business Profile

Mobile Phone Service

Global Wireless Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against One measure perks, run by global wireless solutions. They had me install an app on my phone, to collect data, see what apps I use, etc. In exchange you got daily points to put towards a gift card. I have had this app installed for a few months, and I found out in some reviews they were abruptly stopping the program. They did not inform me of this. I have $29 in gift card rewards, which I tried just now to access and turn into a **** gift card. The app will not allow me access. I want my $29 gift card as promised. They are stealing from me and from many other people by not allowing people to cash out. I have a screenshot proving they owe me. I expect them to give me my gift card. I am very aggravated by this shadiness!!!!

    Business Response

    Date: 12/09/2024

    Thank you for the opportunity to address the BBB regarding the complaint submitted by ******* ********. I hope the explanation below provides the necessary clarity on why this person was not eligible to receive a $29 gift card.

    Global Wireless Solutions, **** (GWS) conducts market research involving wireless networks and mobile applications. To aid in this research, GWS created a consumer-based app for Android devices called OneMeasure Perks. To join the panel and earn rewards (perks), a person (aged 18+) must install the app, create an account with a valid email address, review and agree to our terms and conditions, and provide permissions to collect app engagement, device location, and network performance data.

    Any time we make a change to the app, introduce new features, or have other important news, we notify users by email and push notifications. The email that ******* ******** *********************** used to file a complaint with the BBB and to contact our customer support is not in our database (i.e., we have no record of a user signing up and validating this email address). Our email validation process is very important as it ensures that we can contact users via legitimate email addresses and is our primary means of communicating. Further, user privacy is very important to us and strictly adhered to which is why when users sign up we dont ask for user names, phone numbers, physical addresses, or other similar personally identifiable information other than their validated email address.

    In August, we notified all users that we would be winding down our marketing research program in September and that their participation was no longer needed. We also suggested that they should redeem their eligible perks before we stopped the program otherwise they would not be able to afterwards. In total, we sent users a series of two emails and a push notification over several weeks reminding them to redeem (push notifications are sent directly to their devices via our app; they also serve as an alternative and immediate means of communicating with users in the event they are not actively checking their email).

    A week after we stopped the program, we received an email from ******************** raising an issue that they could not redeem their perks and suggesting that they may take up the matter with the BBB. After attempting to locate this user in our email database, we responded with the following: We cannot find any OneMeasure Perks account under this email address please provide the email address you have registered with the app so we can look further into this. Thanks, OneMeasure Perks Support. We did not receive a response so we sent another email ten days later requesting the same information. To date, we have not received any response. Although the program had expired when we received this inquiry, we asked for the email address that was registered because we wanted to verify that we did indeed send the program expiration emails to the registered email address (including the push notification associated with that registered email address).  If we could not verify that the program expiration emails and push notification were correctly sent, then the user would have been entitled to redeem perks for a gift card.  However, as it currently stands, we have not yet received any response providing us with the email address used to register their device. 

    Please let us know if you require further information.

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First off I have a member of this panel for a long time. For each day they give **************************************************************************************************** points for missing days which that was normal. Well last week I went to check my points because I know I was ready to cash out. Well I open the app and it said sorry your device is not eligible to contact support with the email. Well I contact support and they have never respond back. I havent used a vpn I dont have multiple accounts I have one account.

    Business Response

    Date: 09/24/2024

    Thank you for the opportunity to respond to the BBB regarding the complaint submitted by *** ****** ******. Hopefully, the following explanation will provide sufficient details as to why *** ****** is not owed $6 and why he was removed from our market research panel for inappropriate activities.

    Global Wireless Solutions, Inc.(GWS) conducts market research involving wireless networks and mobile applications. To aid in this research, GWS created a consumer-based app for Android devices called OneMeasure Perks. To join the panel and earn rewards (perks), a person (aged 18+) must install the app, create an account with a valid email address, review and agree to our terms and conditions, and provide permissions to collect app engagement,device location, and network performance data. 

    In the administration of the OneMeasure Perks panel of users, GWS routinely conducts analyses using triggers such as location, mobility, and number of users per household to identify inappropriate activity.  ********************** we discovered at least nine accounts that had been created and maintained in the same household and with limited or no evidence of mobility (this includes the account *** ****** references). As a result, based on our terms and conditions, the accounts were removed along with the perks associated with each account. Further, all data was flagged as unusable and removed from our market research platform. In addition to an in-app message, a separate detailed message explaining our finding was sent to *** ******.

    Regarding the $6 that *** ****** claims he is owed, our records show that when his device was removed from the panel and his perks zeroed out, his account had a balance of $4.32. However, if the account was valid it would still be below the minimum threshold of perks needed to redeem for a gift card.

    Please let us know if you require further information.

    Customer Answer

    Date: 10/02/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22001834

    I am rejecting this response because:

    First off I want to explain this one which I explain to this company. First off I have one account that belongs to me. Then members of my family have their own account. I cant not help or control who uses my Wi-Fi. Like I Also told this company I was willing to do a live picture with my email. And address. This company just wanted to basically get what they want for free. 
    Regards,

    ****** ******








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