ComplaintsforLockhart Plumbing Remodeling LLC
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Complaint Details
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Initial Complaint
01/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Today, 8 JAN ****, we received an estimate from Lockhart plumbing and remodeling for $1350 for a water heater replacement. This was based on using our Home warranty company to replace our aging water heater. The work which is covered by our warranty should only cost our copay of $133. Lockhart plumbing put into our estimate an expansion tank would need to be replaced. However I do not have an expansion tank for my heater, so there is no need to replace it. Also the technician said I would have to live with a 50-gal heater when my house is currently serviced with a 80-gal heater. The warranty company will replace any water heater requested. The company is trying to scam people out of extra money.Business response
01/26/2024
This is not a valid complaint. He did not contract with us, he contracted with his warranty company. Any work that we do is contracted with the home warranty company. We're only allowed to do the services that are in his contract. Also, a water heater has to be brought up to code. His warranty company also requires us to bring any water heater we work on to current code. The problem is not with us it's with his warranty company.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.