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Find a Location

Car Stop Auto has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Car Stop Auto

      3123 Kings Hwy Colonial Beach, VA 22443

    • Car Stop Auto

      Car Stop of Richmond 4905 W Broad St Richmond, VA 23230

    Business ProfileforCar Stop Auto

    Used Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.8/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    19 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Car Stop Auto has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Car Stop Auto

        3123 Kings Hwy Colonial Beach, VA 22443

      • Car Stop Auto

        Car Stop of Richmond 4905 W Broad St Richmond, VA 23230

      Location of This Business
      3123 Kings Hwy, Colonial Beach, VA 22443
      BBB File Opened:
      2/9/2023
      Contact Information

      Principal

      • Mr. Mike Maguire, Manager

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      20 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/15/2024

      Complaint Type:
      Product Issues
      Status:
      Unresolved
      1/9/2024 I purchased a car through a concierge called Car Edge that after extensive conversation to dial in on a vehicle, the concierge brought a car to my attention and confirmed the car was up-to-par, that is to say it has no obvious repairs needed in order to pass Maryland inspection. The car was for driving around town when there's a lot of snow. I live in the Appalachians.Anyways, the car was delivered for free, three days after the original delivery date, and when the tow truck driver backed it into my driveway, he didn't pull in enough from the road so i had to back it up a couple yards. The 4WD transmission was in the incorrect gear and had the differential systems both on, which is not proper operation of the system. As soon as i shifted the transmit into the correct gear and turned off the 4WD systems, the check engine light popped on.I checked with a code reader then took the car to my mechanic to check and get inspected.His exact words were "You got problems with this **." There are metal shavings coming from inside the engine which are sticking to the solenoids, as they're magnetic. This kicks on the check engine light and The engine must either me replaced or fully dismantled and fixed.I do not have the money to buy a new 3,500$ engine or pay the mechanic to install it.When i contacted my concierge he said talk to the dealership to try to resolve things.They had a used Acura MDX, so i inquired about that car. The owner said he would have the car checked and prepped if good and swap with the **.Over the next few weeks he neglected to send any of the requested paperwork regarding the MDX so i could get it on my insurance as per my mechanic's request. I asked for my money back and he said he would wire it and have the ** returned to him. Money never showed then he said he "Had to just write a normal check." It's been three weeks.Owner constantly lies about sending check and shipping car.Concierge refused to help, returned my fee.
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michael J

      1 star

      05/07/2024

      THE WORST SERVICE IVE EVER EXPIRIENCED IN MY LIFE. I purchased this 2017 ***** suburban on March 1 2024. HERE it is *** 7,2024 I still don't have hard tags. A week after I purchased the vehicle the check engine lite comes on. When I tell them they did nothing but brushed it off. I then spent my own money to get a diagnostic test done. MIND YOU I HAVE A WARANTY and still nothing was done. On a Tuesday I went to the dealership to either get another set of 30 day tags wich is what we were told by DMV. I then spoke with ** after standing in the lobby not being greeting for 12 min He then gets up from the phone call and tells that upcoming Thursday they should be there. I then proceed to tell him again about the check egine light and how it's still on and is making me miss work due to the LACK OF ENGINE POWER CODE that flashed across the dash. ** says" did you get the diagnostics like you said you would" I said yes I DID ITS IN THE VEHICLE RIGHT NOW. I go grab the paper he looks at it and says" oh that what you spent 89 dollars I THROW THAT IN THE ***** EVERY DAY. I'm thinking to my self here I am working two jobs paying Child support weekly taking care of my family trynna get a vehicle big enough for my family and THIS IS THE SERVICE I GET AFTER SPENDING ***** DOLLARS WOW. I WOULDN'T RECAMEND THIS PLACE IF IT WAS THE LAST PLACE IN THE GALAXY WORST WORSTWORSTWORSTWORSTWORSTWORSTWORSTWORSTWORST service EVER !!!!!!!!!

      Local BBB

      BBB Serving Central Virginia

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