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Business Profile

Paving Contractors

Paving Plus
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paving Plus renewed my driveway with a new layer of asphalt late June 2024. My main concern when they were performing this work was the steep grade of my driveway. Unfortunately, they did not properly grade my driveway at the end of the drive where it meets the street and now my driveway is even steeper the last 3 feet or so and it causes my car to drag on the street when turning onto the street from the driveway. This did not occur before my driveway was re-asphalted. Additionally, I am concerned now that delivery trucks or trucks with trailers will no longer be able to drive up my driveway for deliveries because there was not much clearance prior to re-asphalting and this steeper grade may cause new issues that did not occur before.

    I first called the main number of Paving Plus in late July/early August to discuss the issue. After speaking to someone about the issue, I did not hear back from the company for two weeks. My neighbor was able to give me the phone number of a representative for the company that worked in our neighborhood when they were asphalting numerous driveways. After several attempts, I was able to get ahold of him in mid to late August and after he stopped by my house to look at my issue, he declared he needed the foreman to also take a look at the driveway. This was over two months ago now and no one else has taken a look at my driveway. This representative has ignored my additional calls and messages. I have called the main number twice more and the person I speak to insists they will let the proper person know to get in touch with me but that has not happened either.

    I paid Paving Plus $10,000 to perform a service and I need them to honor their one year warranty and have someone discuss my issue with me and offer a solution. I have never had as poor of a customer service experience as this one has been with this company.

    Business Response

    Date: 12/04/2024

    The business contacted the consumer and resolved the issue.

    Customer Answer

    Date: 12/04/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** ******

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date provided service was March 8th 2024 in the paving contract was stating to level off potholes and fill them in.Also to extend the garage pavement out a few feet.I was charged $6,000 for this service which was suppost to be completed fully march 8th 2024.Next morning I find a pothole where there equipment the giant roller sat and put a pothole where there was not one and another spot that looked to me as a line pothole which should have been completed in the contract as well.I called the Forman the gentleman whom gave us the quote and told us they would come back out go fix these two non done spots when they did another job down the road at fairlawn storage which we have seen they habe done fairlawn storage or started on it and No one has came to fix the spots which I called them March 9 2024 about.Still waiting on them to fix this issue which is why I'm reporting to you the bbb reguarding unfinished work and
    unprofessional incident with throwing trash and yelling due to 2 staff getting into an argument on the job leaving trash in my yard one piece was a water bottle sprayer and 2nd was a drink can which the one employee threw at the other employee as he was storming off yelling* **** *** *** **** ****.

    Business Response

    Date: 03/19/2024

    We have resolved this issue with the consumer. 

    Customer Answer

    Date: 03/19/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hello I am ******** ***** * I wrote the BBB complaint I have been in contact with the company whom is now coming to fix the driveway tommorow so that was the resolution I wrote  I wanted is then to complete the job.So I appricate you reaching out to them to finish the repair.We can close my bbb complaint please due to resolution!Sincerly.******* ******* 

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