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Business Profile

Variety Store

Family Dollar

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Family Dollar's headquarters and its corporate-owned locations. To view all corporate locations, see

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Family Dollar has 1468 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 64 Customer Reviews

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    Review Details

    • David M

      Date: 07/28/2025

      Tried to do a return had my receipt had my debit card the lady working at the cash register did not know how to do returns her manager was in the back and did not get her manager.. she cussed me out and told me she was going to call the cops on me if I went to go get her manager.. so I called the cops on her.. I still didn't get my return processed as I can only be done at that store.. I was trespassed for the day legally.. and it was completely unfair.. my son had to see that.. the lady was completely out of line all she had to do was go get her manager instead of getting hostile and making me call the police.. this was as easy as scanning a receipt letting me slide my card and I would have walked out the store but because she was not trained right.. and the manager who told me to come with my debit card earlier that day did not want to come out the back or even know that I was there.. because of her employees poor judgment and reaction I was robbed.. not only of my time.. but I had to sit out in the sun and wait on the police with my son and we both have health problems.. I was threatened in front of my son.. do not shop at the ********************************************** if you intend on returning anything because you will not get your money back.. I never even unpackaged the item that I was returning I have the receipt still and the debit card that I bought it with.. I need my money back and now I'm going to be suing the entire company for this incident I have pictures and videos

    • Sara C

      Date: 07/10/2025

      Family dollar at ****************************************************************************** manager there her name ***** **** very rude to customers and their cashier's she makes cashier's cry rude to customers but one of the best cashier's in this place ***** ******** speaks English and Portuguese Portuguese people love her as she speaks their language she goes out of her way to help those that don't speak English manager very mean to her and customers I'm a customer and I have witnessed myself she needs to be fired because that is not how to treat customers and cashier's ********************** will get a bad reputation I hope something could be done about this my name is **** ******** not related to cashier I would love for someone to get me back on this situation

    • Neil Y

      Date: 04/24/2025

      Ladies or Gentlemen:
      On May 23, 2025 at approximately 230pm I visited the Family Dollar Store located at 6 ********* ********** ***** Russellton, PA 15076.
      As soon as I went to checkout, the Cashier walked over to the potato chips aisle & begun throwing bags of chips on the floor, I assumed they were expired.
      However, the Cashier had a clear view of me waiting to be checkout. I waited several minutes as she continued throw bags of chips on the floor.
      So I politely place the cold items I had back into the cooler & left the store.
      In addition, the store has potential legal liability issues with the aisles being block. It's just a matter of time before the company experiences a slip and fall lawsuit.
      I propose that I acquire staffing on a contractual basis to come in after hours & stock your shelves to eliminate the block aisles.
      Please acknowledge & respond to issues presented to you.

    • Isalliah B

      Date: 04/15/2025

      Family Dollar Purchase 03/04/2025:
      - ******* Wireless prepaid cell phone - TCL 40 XE 5G
      - Cell Phone Price: ****** final w/tax: ****** 
      - Calling Card Price: ****** final w/tax: ****** 
      I am filing a complaint and requesting an investigation into the Family Dollar store located at ***** ****** *** Store #***. On 03/04/2025, I purchased a cell phone and calling card. Upon attempting to activate the ******* prepaid cell phone, it would not activate through the phone, and I had to call customer service. Even then, the phone could not be activated. I tried adding funds to the ******* account, but the card had no funds available.
      When I returned to the store for an exchange or refund, they stated that all purchases are final and no exchanges or refunds are allowed. I then went to **** *** to purchase a prepaid cell phone, but all their phones were out of stock except for one available behind the counter. Once purchased, the phone was already activated without an account set up. I contacted ****** discovered that the account had been open since January 2025. I also contacted *******, who stated that the phone was not registered as a prepaid phone but sold as a service only.
      This discovery indicates that store owners allowing these sales are compromising their customer information and more.
      I am relentless in pursuing justice and accountability for all parties involved in compromising my identity. All of my *****, social media, bank accounts, and credit accounts have been compromised after purchasing these phones. Furthermore, they were able to disconnect, intercept, and reroute my calls from those devices. I am requesting a thorough investigation into Family Dollar, **** ***, ******, *******, and **** ** ******* to uncover how all of this corruption is tied together.

    • Lois L

      Date: 12/27/2024

      Do not shop at the Family Dollar on SW **** *** ************ **** ** **** If you walk in with a purse, they treat you like a thief, I was told I had to keep my bag in my car as soon as I walked in the door. I told the clerk that it was my purse and that my wallet was too big to carry in my pants pocket so I needed to keep my purse. She says d it’s not allowed. I have been in several Dollar Stores (including that one) and have never been treated like a thief until today. I went to another store and they had no problem with my purse. They even helped me to my car with my many bags. I hope the clerk who treated me like a criminal loses her job. She’s not fit to work around people.

    • Victoria M.

      Date: 12/21/2024

      Analysis: The store has items available to meet fundamental needs of customers. It appears that an individual customer is being targeted and differentially treated upon exit of Family Dollar store #435. Co-workers attempted to discourage the employee from coming to the cashier counter on November 13, 2024, but the attempts were unsuccessful. The first employee mentioned from November 13 seems to treat insults as though they are normal parts of daily conversation. Other people are contacted about poor customer service experiences. The word will get out about that. A customer spent more than intended and wanted to return items for money back, but the cashier was uncooperative and unyielding. The cashier’s conduct was dismissive. She’s not a judge, and this is not a case. Family Dollar staff seem to be ignoring a customer complaint. Cashier misconducted herself by using profanity, refusing to give her name, and not thoroughly explaining the return policy. She was not even open-minded enough to try and understand exactly what the customer wanted.

    • Preston S

      Date: 12/12/2024

      I will never shop at Family Dollar again. I have several times in the past. They hire predatory parking enforcement with long criminal records. We ran reverse look ups on the number on the ticket and the # my daughter had send the apple pay too Last night my daughter met her sister went to this Beat the Bomb place at **** ******* **. The parking lot was full so my daughter parked next door. When she came out there was a boot on her car and a large man standing by it who told her she had to pay $*** to get it off. She wanted to call her sister. He told her not too. He asked if she had apple pay and she does. She had to apple pay him $*** to get the boot removed. I understand and accept that my daughter may have parked somewhere she shouldn't have. (I have been towed twice in my life). Something seems really sketchy about this though. I googled **** ****** *** ******* ********". Doesn't seem to exist on ******. Family Dollar I understand your need to keep people who aren't your customer at the current moment out of your lot but if yo hire people who intimidate young girls for exorbitant amounts of money I can no longer frequent your stores and will tell many this story.

    • Tarsha S

      Date: 11/21/2024

      The manager is very unprofessional. He called me a derogatory name. I asked could I get my receipt he stated "when it comes out." He argued with me while customers were in the store. He ALWAYS have an attitude like he doesn't want to work. The name that he called me is a female dog. He should not be working in customer service. I am waiting for the district manager to return my call. I will not patronize this business very unprofessional.

    • Brigitte J

      Date: 11/21/2024

      Hello, Sir or Ma’am. It seems the turn around is fast for the hiring different employees. They like playing music but have a hard time with professionalism. I am grateful to be able to shop alone without any strangers following me and with people who I am more familiar with for lots of great deals on food plus more! I also think that the employee should be able to hand me my grocery bag because I don’t work here but it’s always more than asking, “How are you?”

    • brianna m

      Date: 11/09/2024

      This location is a high traffic area.The customer's complain a lot with the homeless being around the business selling drugs not to mentioned the high theft in the store. The manager of the store is not complying with safety for staff, the parking lot in the community is always nasty of trash doesn't look good at all. The customers are tired of the loitering in front of the the store and panhandling .The rate the store going with the lack of customer service and the poor skills of being a people person where you work shows a lot and the customers see that as well not to mentioned can't keep staff at your store as well ..It's definitely unfortunate...

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