Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Dollar Tree, Inc. has 983 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileDollar Tree, Inc.

            Variety Store
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            500 Volvo Pkwy

            Chesapeake, VA 23320-1604

            Get Directions
            (757) 321-5638

            Customer Reviews

            1.1/5

            Average of 87 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            238 complaints closed in last 3 years

            84 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Dollar Tree, Inc. has 983 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              500 Volvo Pkwy, Chesapeake, VA 23320-1604
              BBB File Opened:
              10/27/2000
              Years in Business:
              38
              Business Started:
              1/1/1986
              Alternate Business Name
              • Dollar Tree Distribution, Inc.
              • Greenbrier International
              Business Management
              • BBB Inquiry
              Contact Information

              Principal

              • BBB Inquiry

              Customer Contact

              • BBB Inquiry
              Additional Contact Information

              Fax Numbers

              • (757) 321-5260
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              239 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/27/2023

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              An unauthorized charge appeared today from the Concord, NC Dollar Tree dated March 23, 2023 appeared in the amount o* ***** to my card. The last purchase I made with Dollar Tree was EIGHT (8) months ago on July 5, 2022 at their Kannapolis, NC in the amount o* ******* My card has not been out of my possession, I live in Atlanta, GA and I have not been in North Carolina since then. The kneejerk reaction from their card service and the NC regional manager who would not talk directly to me was Dollar Tree will not investigate at all without me disputing the charge with my bank. **** ** ******* *old me that to dispute the charge their policy is to cancel my card and issue me a new one and number. Card cancellation is a huge inconvenience and hardship as I will have to update at least a dozen accounts for scheduled payments. Without investigating Dollar Tree suggests that my card must have been hacked rather than a failure on Dollar Tree's part is absurd for the following reasons: If a third party obtained my card information, how would they know my card had been used at a ****** ******* in North Carolina previously? How would they spoof ****** ******* as the merchant for a NC transaction? How would they get the PIN number for the card? I have locked my card for now.
              Read More
              Read 238 More Complaints

              Customer Reviews

              87 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brian J

              04/06/2024

              This company is no* *** accredited. It figures. I dare you to try and find a contact email address for a customer service department, you can't. I was going to tell them how disappointed I at them for shrinking the amount of their package by 54%, but still charging the same amount. I know some will say it's just a dollar. I disagree, it's a lot more important than that. A little while back they raised their prices by 25%. Now they double their profits by cutting the size of the package by nearly 50% They need to remember who their target customer is. It is often some of the most financially insecure customers. They are no longer the value they used to be. I'll bet they continue to close hundreds of more stores as consumers realize how they are being taken advantage of and begin to shop elsewhere.
              Read 86 More Customer Reviews

              Local BBB

              BBB of Greater Hampton Roads

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.