Reviews

Review Details

• Review fromCecelia A

  Date: 10/25/2024

  5 stars
  I received prompt service and Sean was awesome. He had my garbage disposal switched out in no time. He was very professional and went the extra mile to make sure all my questions were answered satisfactorily. I have American Home Shield and will be requesting Price Right plumbing in the future for ALL my plumbing needs.

  Price Right Plumbing & Drain Cleaning, Inc.

  Date: 10/28/2024

  Thank you so much for sharing your feedback. We appreciate it more than you know. Please give us a call if you need anything else in the future!

• Review fromStephanie J.

  Date: 06/23/2023

  1 star
  They were dispatched through my warranty to fix a stoppage in my toilet. They came out the next day. They initially decided to snake from the roof vent. An uncovered item. I paid the 375 out of pocket and they performed the service. After a while, they told me there is a break in a pipe somewhere and they didn't have the right equipment to find it. They told me they would contact the warranty to discuss diagnosis and next steps. I waited 2 days (with mud in my toilet that was left after they snaked) and heard nothing. Warranty says the claim was completed. It was not. After a week of phone calls to both warranty and price right. I was given an appt to come and run a camera down the toilet to find the broken pipe. I called the evening before to confirm. I had been told price right didn't have the equipment. A week later, I'm on the phone and being told they do have a camera and it's (shocker) also not a covered service. I took time off work (again) to be there the next day after being assured they could come out and perform the service. Appt was 8 to 12. I called at 1201 because nobody showed up. I was told the appt was canceled because they didn't have the equipment to perform the service. The communication within the company seems to be horrible since I got different answers every time I called. All that needed to be done was a simple phone call to the warranty authorization dept, explaining what needs to be done is outside of their scope so we could get another person assigned. It's obvious that customer care is not a priority.
  So here I am. Over a week later. Mud still in my toilet. I've called another company to come out and fix it.

  Price Right Plumbing & Drain Cleaning, Inc.

  Date: 06/26/2023

  I apologize that you feel that the communication wasn't handled well. The technician pulled back dirt and grease. We cannot put our camera down a line with grease because it will not work properly. We did let American Home Shield know everything that was going on.

• Review fromDavid B

  Date: 02/24/2023

  1 star
  ******** **** ****** uses this company. They first came out and misdiagnosed my water heater after a 24 hour wait. I have no water heater and cannot provide my infant with a adequate bath. They then came out to fix the pilot system and said the that they needed to replace the whole water heater and since it's Friday. They are not taking accountability for misdiagnosing the first time two days ago. Now I have to wait through the weekend with cold water. ******** **** ****** can't do anything, and I still have to pay non covered costs for another 3 days minimum of cold water for my family. Does no one have urgency to help people anymore or take accountability? Terrible customer service, efficiency, and accountability.

  Price Right Plumbing & Drain Cleaning, Inc.

  Date: 03/03/2023

  The tech did not misdiagnose the heater. He said that it was not leaking the first time that we were out. We did put in in for replacement the second visit and since we work through a home warranty company we do have to wait for authorization before any work can be started. I apologize that you had to go without hot water. Since you went through the home warranty we do have to go through the process.