Reviews

Review Details

• Review fromTee C

  Date: 08/26/2024

  1 star
  If I could leave NO STARS, I would.
  The owner, Ms. Karen *** is unprofessional, rude, forgot she setup a **** service deal throug* **** *that I paid *** for & got a redemption code in return & gave to A-1), but she failed to alert her staff about the deal & kept requesting payment from me. I submitted the documentation for the deal several times over a 6-week period, even giving proof I paid for it at A-1's request. They were paid a week before I sent the 4th/5th sets of proof & didn't even bother to let me know. Karen has been curt & dismissive in communications with me & refuses to apologize for her failures, & instead puts the onus for the circus SHE created on **** when SHE forgot the deal, SHE didn't train her staff, and SHE never aided me, the customer. I only got emailed diatribes about HER frustration wit* **** in getting payment. In final communications with her after explain nicely MORE THAN ONCE how I understood her "take," but still felt the handling of the matter was poor, she emailed that "the fault doesn't lie with us," and that "Had you provided with a "coupon code" that **** says they provided you, I could have easily handed this on my end alone." You know, that coupon code I provided the day of service, 10 days later, and resent weeks later aGAIN because NO ONE could find it.
  Ms. *** doesn't present the professionalism I've encountered from other entities providing similar services, and I am disappointed to see a company lead interact publicly this way. That's why I am taking the time to ensure there is a written record of her actions, because her **** *** ****** reviews show she has behaved in a similar manner in the past. In light of that, I urge *** *o further scrutinize the caliber of Ms. *** should she ever desire accredidation, because she, as the owner of A-1 Exterminators/Tidewater Crawlspace Solutions, fails to exhibit the standards of professional conduct customers expect from agencies endorsed by the ****

  A 1 Inc. Exterminators & Tidewater Crawl Space Solutions

  Date: 08/29/2024

  This customer called on May 28, 2024 to schedule a general pest control service and stated that she had seen a **** deal online. The deal offered an initial pest service, valued at ***** *** *******  The service was scheduled for the next day, May 29, 2024. At the time of her call, we did not know she had paid $***** ** ****. When we did not receive payment at the time of service, we called her about it on June 4, 2024 and left a message. When we didn’t hear back, we sent her a statement in the mail on June 7, 2024. We heard from her on June 8 via email and she sent us a screen shot of a **** deal. There was no identifying information on it such as name or address. We were not able to locate any transactions at all on our **** page with this information. On July 2, 2024, we called again and she explained that she would send us proof of payment to them. However, she stated that she was due a ****** credit from us. It appears that the customer thought that since the service had been valued at ******* and she paid $*****, she was due money or a credit back from us. Obviously, this is not how that works. **** takes a fee to post the merchant’s deal, then Yelp collects the money from the customer at the “deal” price, and then Yelp eventually pays the merchant but holds back 30% for themselves. Our total payment received was $****** There was no credit due back to the customer and I don’t believe she was pleased with that information and/or she doesn’t understand how these sponsored deals work. Unfortunately, dealing with or contacting Yelp is not easy. We tried to reach them, to check our online account with them, made inquiry through their site, all with no success. They cannot be reached by phone. We had no choice but to ask the customer for more proof of payment to Yelp so that we could take the issue up with them. Apparently, this was a true pain of a task for the customer and as sorry as we are about that, there was nothing else that we could do without it. We eventually got in touch with a Yelp rep through another person that knew someone that worked there and were able to get them to release funds to us. We received that payment of ****** on July 16, 2024, just over 6 weeks later. I certainly apologized for her inconvenience and tried to explain that the problem was caused by Yelp procedures and processes, to no avail. She does not accept our explanation or apology. Yesterday, August 28, 2024, 3 months after the service, I received another email from her expressing her angst. I have no idea why. I last explained the fact that she did not have a $***** credit coming from us back on July 16, 2024. Bottomline is that we answered her call and honored the **** deal, scheduled the service for her within 24 hours and we received no complaints from her about the service itself. In fact, she had written to say she would be setting another service soon and expected to use that *** *redit. If there were a resolution to this issue with the **** payment, we would offer it. We have terminated our relationship with Yelp because of how difficult the procedure was for the customer. Their platform is no longer customer/merchant friendly which results in problems just like this one. Again, we are sorry the customer had to go through this process but it was not in our control.