Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My items were stolen months ago when I first bought my car. whomever was my financial advisor said to me several times “no one stole your valuables” about two weeks later they found two of my purses a extra phone and two name brand purses although my other valuables was not returned and no one reimbursed me nor cared. I also have been having problems with my radio screen blacking in and out and my car okay just not working at times , I believe that the car up there and they stated it was nothing wrong with it therefore they did not do anything. I have been mentioning this problem from 6 months or giving the car to now. I went in for my appointment on Monday and mentioned the radio again and the person I was working with in the service center darlene stated I would have to pay almost **** for a “service fee” for an upgrade even tho I have been complaining about it since day 1. On Friday may 3 I was at a place getting my car inspected and they failed it because they said the tire rod. I immediately went to an auto mechanic shop to get it fix that same day due to having a rejection sticker. nissian explained everything stated to bring it in it is a recall they will fix it for free. They also said it is a recall on my back camera. I did not receive a email a letter or call notifying me of recalls however, there’s someone texting me everyday promoting new cars. I took my car to my appointment Monday may 3rd at 8:50 am which I scheduled an oil change , tires rotated, and if they could look at my car radio. I was told someone around 11 am and that my car was ready for pick up and that “my car recall was not fixed because the parameters to get it fixed was only if the tire rod was bent” she informed me that my tire rode was due to “wear and tear” but on the phone scheduling a appointment they never told me it is a possibility it won’t get fixed they reassured me that it will be taking care of due to a recall. Will attach screenshots addressing issue. No room

  

  Business Response

  Date: 05/16/2024

  To whom this may concern,

   

  I can not speak of the incident with the missing personal items since it was back in *****  

  In speaking with the service manager, ***** ********, in regards to Ms. ******* service concerns, we reviewed her history with our service records for *** ****** and didn't see any past complaints about her radio screen going in and out. The only electrical issue we can see in our service record was on 8/24/2021 with **** miles she come in for a remote start concern, where it was operator error. The next visit was on 10/27/2021 at **** miles, she complained about her the front radar/camera cover was falling down and we resecured. Next couple visit she came in for her oil change where the last visit was on 7/13/2022 at 24106 miles. Nothing noted or documented about her audio system. There is a 2 year gap where we have not serviced or repaired her vehicle. Her most recent visit 5/6/2024 at ****** miles, she came in for her tie rod recall, recall for the rear camera calibration, oil and filter service, and tire rotation. If she discussed about her radio issue with my advisor, yes we are going to quote her ******* for us to diagnose and possible reprogram of the radio, if that fixes the concern. She must have declined the diagnostics, because nothing is noted on the repair order. For the tie rod end concern, the recall is an inspection of tie rods to check if they are bent or broken. Having play or "wear and tear" in the knuckle/joint area doesn't classify as covered under the recall. I was told that she failed ** ***** ********** at another facility and mentioned to her that her tie rod end had excessive play and it failed ** ***** **********. Whomever she called and talked to I am not aware of the conversation, and most of our employees know that that this recall is an inspection and replace if necessary according to the recall. If she spoke to an outside source, we have an offsite company that handles some of our over flow of calls coming in for appointments. They might have told her that. If that is the case I will address that with that company. If she could a provide a name of whom she spoke to we can research who told her that information.

   

  Customer Answer

  Date: 05/20/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I again did not receive my oil change as I was suppose to receive it when I came a couple of weeks ago and yet they said they did it. I did receive a phone call addressing it but I was at work. Also if they did not note my complaint of my radio then that is nothing I can change, that is up to the employee to chart that I called about radio problems. Unfortunately I spoke to so many employees to address my concerns I do not remember anyone name. Also I spoke with someone in corporate and they stayed two weeks ago AFTER I was told I can not get my car fixed that there would be new recalls going out in the mail about tire rods and that my car would be fixed. And also all of these “old” concerns was addressed in real time, there was just nothing done.
  
  
  
  Sincerely,
  
  
  ******** ******

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date is 1/7/2023. I purchased a car and put down a total about of $*** debit with a $*** rebate due to my husband being active duty military. The business (Robin ******) committed to taking off $***** for the vehicle and did not. Robin has been completely rude,disrespectful dishonest. The business has done nothing but harass my husband and myself about a survey that I filled about the poor service I received. I’ve filed a complaint with Nissan’s corporate office and motor vehicle dealership board and hasn’t received any assistance. I feel the dealership has lied,manipulated and misrepresented themselves and I’m terrified to go get my car serviced due to the constant harassment about my survey review. I would like the $**** that was promised and never given as well as the ability to get my car serviced at another location if possible. The vehicle Vin number is *****************. The dealership manipulate myself into signing a contract under false pretense. I specifically selected to not be contacted about the survey while filing it out and was flooded with phone calls and comments about the survey during a visit to pickup temporary tags. This issue has triggered my anxiety and I would just like it resolved once and for all

  

  Business Response

  Date: 02/23/2023

  I have reviewed the information and I believe that the allegations of harrassment are completely false and exaggerated.  I have reviewed the paperwork signed by the customer and they was nothing to that would suggest any type of manipulation.  The customer could have walked away at any time and was not held there against their will.  I don't see where we did anything wrong

  Customer Answer

  Date: 02/23/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have a recording of Robin’s lies and manipulation. Thank you for your “assistance” but no thank you. 
  
  
  
  Sincerely,
  
  
  
  Nijala ******