Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 1 2023 I ordered 2 topographical posters from a file I sent of land my son owns. Birthday gift.
  
  When the order was complete the website gave me a order number
  #617308
  I took a screen shot of my order and the order number.
  
  Usually you get a confirmation email.
  I never got one. They sent me an email reminder telling me I still had an order in my cart. Since I paid and got an order number I felt this was wrong. I emailed them 2x and the emails were sent back to me. I've called once or twice EVERY DAY since I placed my order to find out if I did something wrong or if it went through but I can't get anyone on the phone. It's a voice message that says they'll get back in 24 hours. I started to call the number to place an order instead figuring I'd be sure to get someone through an order taking line but no one answers there either. Another voice mail saying they'll get back to you.
  
  All I want is to find out if they are still in business and if my order went through. If not then I'd like my money back. But no one will get back to me. I guess my next step is the bank. This is 10 days now.
  
  ***** ********

  Business Response

  Date: 07/10/2023

  Hi ******

  
  I apologize for the communication issues.  We did have an issue with our email from around 6/27/23 to 7/5/23.  They have since been resolved and your order did go through, and the tracking can be found at https://***********************************************************

   

  Customer Answer

  Date: 07/10/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number ******
  I am writing this review about Poster Burner. I purchased 2 posters with Poster Burner. I sent them an email advising if the quality is low - please cancel the order. Upon review by customer service, they advised they can add a filter to one to save the integrity of the picture. They emailed me asking if it was okay to proceed when they sent over proof of the filtered picture. They proceeded with the order and canceled the other print with a refund. After a week, I asked about the refund they said to allow them another 2 days for processing the refund. After another week I emailed them and they said they sent the low pixelization picture that was supposedly canceled to me. They advised me now in order to get a refund to send that one back or send a picture of the item ripped. Since then I have emailed them twice with a ripped picture of the photo and no refund. So I have an email thread saying they canceled my second item another email saying they are going to issue a refund and now a third saying in order to issue the refund I have to send proof of the picture being ripped - I have now contacted my credit card company to send them this email thread showing this company doesn't honor their word - they have somehow left the onus on me for the mistake and that is not fair.... I want a full refund now this is absurd and to be contacted by the business

  Business Response

  Date: 01/31/2023

  Hi,

  I checked your order and it looks like you made an order for multiple posters, and then emailed in that you wanted to cancel one of them.  The posters were in production at the time we got your email, and the poster ended up shipping.  We emailed that if you did not want it and wanted a refund, you could send in proof of destruction - which you did, and we refunded that print today.  Thank you.