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Business Profile

Cable TVs

Cox Communications
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cox Communications has 13 locations, listed below.

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    Customer Review Ratings

    1.37

    Average of 30 Customer Reviews

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    Review Details

    • Lynn C

      Date: 04/17/2024

      Cox cable sent an installer to my home several years ago. He damaged my home. He drilled too close to my a/c condensation pipe. Slow water damage occured. The damage was iside the wall and did not show for years. I noticed the damage behind a bookcase last year and begin calling Cox about it. They kept sending technicians to my home who could do nothing about it I was on the phone with them for months. I was ready to call a lawyer when ********** insurance company informed me there was a claim on my behalf. The ********** representative told me she had sent me mail back in November but I never received a thing. She also told me she would resend the information 10 days ago I have not received a thing. I was then informed the damage was done by a technician subcontracted by Cox cable and she was in touch with them. I thought that was fine and dandy but Cox cable is the company I was paying. Cox cable sent this person to my home. Cox cable is responsible for fixing my home. I do not feel my repairs should be placed on hold while they negotiate with the company they hired. After I voiced this opinon no one at the company seems to be available so I did a little research and found ********* has the same rating at the *** as Cox cable has with the ** *** ****** 1 star. The complaints that I read about broad spire insurance is overall the same...that they avoid Answering claimants, they put people off and run them in circles and I have experienced this. I plan to ask the Virginia ******** ******* why in the world are these companies allowed to be licensed in Virginia there are plenty of other companies that do the same thing. They should not be allowed to do business in Virginia when they avoid being responsible for their own actions.

      Cox Communications

      Date: 04/19/2024

      Dear Customer *** ******* *****
      Cox Northeast Executive Escalations team has reviewed your review and forwarded your information over to the Damage Claims area to ensure that the insurance agent from ********** reach out to you once again. The insurance company will continue to work with you with respect to your overall concerns. We appreciate your patronage.
      Respectfully, The Cox Northeast Team

    • Eric H

      Date: 03/18/2024

      I had made a payment arrangement and paid a day earlier and had got charged twice. I had moved wanted the service suspended and didn't move in until a month later issued by courts to leave previous property by October 14. Didn't find a place until November 14 after living in a hotel. Was never given a credit for unused time. They over charged us after rejecting two payments even after they cleared the bank account. Cox communications is a rip off.

      Cox Communications

      Date: 03/25/2024

      We apologize for the frustrating experience and appreciate the opportunity to address the customer's concerns.
      We have been unable to contact the customer or locate their account. Should the customer still need assistance, they can contact the number provided in the email we sent.
      Sincerely,
      Cox Executive Escalations team

    • Sandra P

      Date: 02/06/2024

      My internet goes down almost every day. Despite repeated calls and two technicians being sent, and new equipment, the issue still has not been resolved.
      Cox refuses to adjust my bill. If I could get out of this contract and find another ISP, I would.
      It is overpriced, customer service is poor, and service is even worse.

    • Latonya J

      Date: 01/16/2024

      I have been a customer for over 17 years with this company and im sick of every year i have to go through more charges for the same service. I cant wait until the new company (Shentel ***** ******* comes into my neighborhood. Companies want your business but they have no loyalty to the customer.

      Cox Communications

      Date: 02/05/2024

      Dear ****** ******** ******
      Cox Communications is responding to the review filed with your office on January 16, 2024.
      We would like to thank the ****** ******** ****** for the opportunity to assist a valuable customer. We apologize for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
      We have reached out to our customer to address their concerns. It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
      We appreciate the opportunity that the ****** ******** ****** has given to us to assist our customer.
      Respectfully,
      Cox Communications East Executive Resolutions team

    • Jill H

      Date: 08/30/2023

      Cox tried to charge my bank account for a payment I'd already made. It was rejected and they charged me for the rejection and said oh well, that was your mistake not ours. I have had nothing but problem and no one will help. Go with a different cable company.

    • April S

      Date: 08/24/2023

      Technician never showed up. Apparently the originally scheduled window of 3 - 5 pm did not work for her. She called earlier in the day asking whether she could do the install at 1:30 and I said no, I am still at work, and asked her to keep the originally scheduled time. I received a message a little after 3pm from COX saying " Sorry we missed you today". It should say something like "sorry our tech doesn't care what time you planned on, that didn't work for her." I was home from 2:30 to 5pm waiting for the tech. No phone call, nothing.

    • Mark W

      Date: 08/05/2023

      Cox is the worst cable/internet provider I have experinced. Charge for constant interruptions and the enability to connect TVl to the internet to stream channels not avaible on there system. No stars for this poor service with an outrageous price.

    • Kathryn H

      Date: 07/23/2023

      Absolutely ridiculous service. Short version; we moved into our complex 3 years ago and a few months, come to find out with the recent tech visit that our issues were due to faulty customer installation. We have paid for the Gigablast service since we have a child who uses the wifi and I work from home -- We do game, we have streaming services. We barely get over 190 mbps download and upload speeds have become so piss poor that I can barely work through the day without having it cause issues. Needless to say, I'm absolutely appalled.

    • Brittany S

      Date: 06/11/2023

      This is the worst cable company I have ever dealt with. I sold my house in December of 2022, transferred my services to an apartment that I ended up not moving into due to the apartment not being clean. I turned the equipment in and cancelled the account. THEY WILL NOT STOP BILLING ME! It's JUNE! Every month we do the same song and dance, they charge me, I call and get reimbursed. They confirm the account is in fact cancelled, but the next month comes around and it happens all over again. Last month I took matters into my own hands since COX is incompetent and told my bank I did not authorize the charge. So my bank cancelled the transaction, NOW this joke of a company is charging me for a bounced back charge? I DO NOT HAVE AN ACCOUNT WITH YOU?! I can't even login to my old account to remove my payment. I want to cancel my credit card but these people won't stop charging me and I would hate for my credit to be ruined over an account that doesn't exist. I will never do business with these people again and please believe everyone I know is going to get this story.

    • Gregory B

      Date: 06/06/2023

      Unreliable service every morning until after 9:00 AM. Unable to work from home losing money.

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