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Business Profile

Storage Units

MyPlace Self-Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have rented a storage unit at this location for over a year, and my account is current. Based on the terms of my contract, I should have access to my belongings using the lock code provided to me when I established this rental. I received a text message on 3/26/24 letting me know that Myplace Self Storage took over 10 Federal Storage and to contact the office to set back up my billing. That said, in preparation for a major move from ************* to **************, I made arrangements for friends to travel 10 hours one way from ** to help me move my items from the storage unit in ***************, **, to *******, **. This would have saved me a substantial amount of money for the move and another month's rent for the storage rental. I drove 4 hours from ** to meet my friends at the storage facility in ***************, ** on Saturday, 5/25/24. Once we arrived on-site, I immediately realized that the lock had been changed, and an orange lock/tag was also added, which was a breach of the contract. I immediately called the storage company and couldn't get a live agent. I left several urgent messages. I also immediately sent an urgent email, hoping to get someone to assist me while we were in the area to retrieve my items. We stayed local for a few hours as I attempted to get an agent by phone. I continued to call every day until I reached someone on Tuesday, 5/28/24, which started my journey of tracking down a manager. *******, the manager of this location, called me to start an investigation. He asked me my preferred form of communication for a follow-up, and I asked for a call back from a manager, which I never received. I received a text message after reaching out several times, telling me they couldn't explain why the lock was changed, but the former owners did it and that no concession would be made. They invoiced me for ***** which is unacceptable since I couldn't remove my items as planned, and they are trying to pass responsibility when they are liable.

MyPlace Self-Storage is NOT a BBB Accredited Business.

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