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Business Profile

Health and Wellness

University of Virginia Health System

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for University of Virginia Health System's headquarters and its corporate-owned locations. To view all corporate locations, see

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University of Virginia Health System has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled a annual physical to my doctors office and asked they not conduct any tests that would not be covered as preventative under my health plan. The doctor ordered tests and now I'm being asked to pay out of pocket for testing that should not have been offered based on my request.

      Business Response

      Date: 04/29/2025

      Good morning,

      I am writing in response to the complaint regarding charges for lab services.  

      The tests ordered were in response to the health issues that were presented by the patient.  The provider and clinics have very limited information on how a service will be covered by a patient's insurance, as each patient has a different payer and a different level of coverage.  Those details are not available to a provider.  The provider's goal is to address the health concerns that the patient has indicated.  In this instance, the charges are for issues that were not preventative but were health issues that had developed and were reported to the provider.

      Per request of the patient, the coding was reviewed and resent to the insurance company.  The insurance covered all portions of the visit that were related to preventative aspects.  The lab charges are subject to a copay and deductible.  This has been communicated to the patient.

      Sincerely,

      ***** Kiss

      UVA Health

       



      Customer Answer

      Date: 04/29/2025

      Better Business Bureau:

      I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [I specifically told the doctor I did not want any tests conducted or ordered that were not preventative. Per UVAs response they ordered the tests because I mentioned a health issue, not because I requested tests that are not considered preventative. An annual physical is a visit that is preventative and it is my duty as a patient to disclose any health issues that could prevent disease or issues later down the road, it is not my obligation to take tests for those concerns. The doctor did not disclose that non preventative tests were being ordered which went against my request to not conduct any non-preventative. 

      Regards,

      ****** *******




    • Initial Complaint

      Date:11/01/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the 2nd time I've received a bill for services that were over a year in the past. Because they are so late I can't use my *** account to pay for them. This time the service was Aug 22, 2023, but I didn't receive the bill until October 2024. Looking thru the statement of benefits, the insurance companies provided timely payments and there's no reason that this bill should have been so late. Because this is the 2nd time and appears to be a habit, I'd like a refund/credit to my account to see if it causes the problem to be fixed so it doesn't happen a 3rd time.

      Customer Answer

      Date: 11/25/2024

      Can you update complaint #******** to reflect that they provided the requested refund? Thank you so very much! *****

    • Initial Complaint

      Date:07/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called the *** health system and asked for a yearly check-up appointment, which was scheduled for 5/23/2024 with ***********************************. I saw the doctor on that date and I would like to note that neither the receptionist nor the doctor informed me that my visit was not for a yearly check-up as requested. The doctor ordered the routine tests typically performed during the yearly checkup and told me I will see you next year (as expected during a routine check-up). When I received the bill I was invoiced for a regular office visit in the amount of 335 $ which was reduced to 260.03$ after insurance contract pricing was applied. My insurance covers yearly checkups 100% but I am liable for regular office visits up to my full deductible, which means I would have to pay the entirety of this bill. I made it clear to the scheduler when I called for an appointment that I wanted a yearly check-up and no one told me otherwise during the visit. When I called and asked the billing office to change the code from regular visit to yearly visit, they refused. I tried multiple times to explain the situation but they insisted on maintaining the code as is. I would like BBB's help to mediate between us and ensure they code the visit properly as intended and requested.

    • Initial Complaint

      Date:09/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** financial aid violated their own policy and denied me the services I qualified for. They refused to review my information or audit, after being asked repeatedely. The employee refused to provide contact for any supervisor or other in the department. It's obvious she wanted to cover up her mistake. My credit has suffered, the financial effects for my family have been immeasurable. I have all the proof in a large pdf file.

      Customer Answer

      Date: 09/26/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by University of Virginia Health System regarding complaint ID ********.

      Regards,

      ***************************

    University of Virginia Health System is NOT a BBB Accredited Business.

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