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Business Profile

Electrical

Howard Electrical Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 29th the job was locked in with Mr. ********************** to buy and install a Generax also to do other odds and ends in our home the amount of money's was exchanged on June 29th $1800.00 July 8th $500.00 July 11th $600.00 July 11th $200.00 all four transactions was threw Pay Pal on July 18th $6000.00 was paid in cashier Check this was a total of **** with a balance of ******* left. Mr. ********************** started the work he has wires exposed out of the fuse panel box also my sheetrock is still tore up we had other commitments that we had to cancel do to the exsposal of the wires my grandson could not visit because of this. After going back and forth with Mr. ********************** dealing with his unprofessionalisume and his poor customer ********************** and profanity we hand our cousin to go over to let Mr. ********************** in on August the 10th to install the generator and do other electrical work he was a no show no call on August the 31st 2022 we tried to work with Mr. ********************** again we had our cousin go there again and Mr ********************** was a no show again after he arrange these two dates with my Husband and I. We have nevered dealt with someone so unprofessional like this before the lack of his customer ********************** skills and communications skills is the worse. We have tried to work with the owner ***** ********************** of **********************'s Electrical Service but he refuses to corroborate with us this has been the worse experience for my husband and I we no longer want Mr. ********************** to do any jobs we would like a full refund the stress and headaches he has caused us, and now we have to find someone else to finish the job of which alot of Electricians does not want to go behind others. My husband Explained to Mr. ********************** We gave him plenty of opportunity and time to fix things and to prove his self and his business name Mr. ********************** said he was on another job and could not talk with him then he texted a long message but never said if he was going to show up on Aug 31st my cousin went anyways because lack of communication from Mr. ********************** NO SHOW.

    Business Response

    Date: 10/27/2022

    I would really like  to complete the job ! Its my part on not getting to this at better matter

    Or i can refund the amount at $1000.00 a month ! I would like to resolve this ! 
    Yours truly

    ***** Howard

    Customer Answer

    Date: 11/03/2022

    Better Business Bureau:

    I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Provide details of why you are not satisfied with this resolution.]

    Regards,

    Mr. And Mrs **** And *********************************




    Customer Answer

    Date: 11/03/2022

    [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

    Better Business Bureau: We will accept the offer to pay $1,000 a month  for the total amount of $9,000. We dont ever wish to have any services from JWHoward. We hoped thing would have been different an just want to put this behind us.

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

    Regards,

    Mr. And Mrs **** And *********************************



Howard Electrical Service is BBB Accredited.

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