Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchase a scizzor lift from Aston Technologies. Machine broke down and now looking for parts. Tried reaching out per phone and email, no response. Machine is still under warranty. Website is also down so it looks like the company stopped activities, trying to find out if there is any way to find the parts I need.

• Initial Complaint

  Date:10/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aston Technologies has stolen $345 of our money.We shipped a computer back to them that did not take care of the repair they said it would.They said to mail the computer back for a refund and we did.They allege that the computer we sent back is the original from our machine.We have 100 emails back and forth regarding this.

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in August 2023 I purchased a tire machine and balancer from Aston Technologies inc. on 09/01/23 i recieved the shipment. The Tire Balancer doesnt work at all, It only lights up, does no other functions. reached out to support and have recieved next to zero support. Next, support said he was overnighting a particular part. Its now been days and my part hasnt been shipped. I now requested a refund and have been ignored by all. As I have seen by recent complaints this is an ongoing matter and im not sure why they are allowed to stay open by scamming and frauding all of us.

  Business Response

  Date: 10/29/2023

  ---------- Forwarded message ---------
  From: Aston at Aston <[email protected]>
  Date: Fri, Oct 27, 2023 at 5:52 PM
  Subject: Re: Complaint ID: ********
  To: <[email protected]>
  

  
  Hello,

  
  

  PRegarding the letter you sent on 10/17/23. Here is another explanation about the issue.
  

  
  

  See below email we sent to you on 10/12/23. This is not our direct customer. He needs to get in contact with the leasing company to complete the paperwork for return and refund. We did not sell to him directly and he has not paid us directly. There is no way for us to refund him. We sold it to the leasing company and dropped shipping to him. However, the return policy is 14 days. He has passed the 14 days. He financed two machines with the leasing company, he has not paid off yet with the leasing company, not sure why he asked for a refund. He dropped off one machine in the parking lot. The return was not authorized and not accepted. He still has another machine.

  
  

  Here is the decision.

  
  

  1. He must contact the financing company to solve this issue.Not us.

  
  

  2. The return policy is 14 days.

  
  

  3. We offer a one year warranty. Any service issues and parts replacement, we are here to help.
  

• Initial Complaint

  Date:09/05/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date Purchased 1-1-2023. We paid Aston Technologies $2,499.00. We purchased a Combo Tire Changer and Balancer(********) from them. Delivery was late and then when it came we only received the tire changer not the balancer. Called Aston . We got a voice-mail. Left message. They have yet to call us back. I have tried several more times to contact them via phone and email, ( per the form they provide on there web site) No return calls back or email .They sent a receipt via email and it only shows the tire changer was purchased. They have it set you click on the COMBO to purchase and by the time you are done with purchase and it is time for them to send receipt it shows only one item was purchased. We purchased both. Bait and switch is what was done. We clicked on there add for ordering on the internet and it clearly states COMBO We have been working with the credit card company we used for payment (****** by ******* ***)) and they have had no luck to get ahold of the either. We went through that process 3 different times with the dispute department, It goes for 90 days each time. They have no luck so they dump it back on us, We want our money back and they can come pick up the Tire Change( we had also left on the messages that we left them that the tire machine also came with a couple of scratches on it ) Or they can provide the Wheel Balancer we ordered and paid for already . I have already spent too much time on this an I need the Combo set like I purchased or my money back so I can purchase one from somebody else that honors there sale and warranty. It is effecting my business, Thanks. for helping me on this situation. The order # ***** Phone # for Aston is ************

  Business Response

  Date: 09/27/2023

  ---------- Forwarded message ---------
  From: Aston at Aston <[email protected]>
  Date: Fri, Sep 22, 2023 at 5:54 PM
  Subject: Complaint ID ********
  To: [email protected] <[email protected]>

  
  

  Hello,

  
  

  Here is the truth about ****************************

  
  

  *************************** purchased a tire changer and a wheel balancer combo machine at the price of $3399 on **** on 11/28/22. Before shipping, we called him to ask him if he needed liftgate service and if it's residential delivery because the shipping carrier requires that shipping info. Once we told him that there was a charge from the carrier for the liftgate service he needed, he became very rude and used F..K word during the conversation. So we canceled his order on ****. He then left a negative review on *****

  
  

  A month later, he purchased a tire changer only at the price of $2499 on our website. That price and the listing is for a single machine only, not combo. He knew how much the combo costs because he purchased before on ***** Here is the link to the item listing on our website: ***********.***********************************************-*******-spec-********. The current price is $2599. 30 days after he received the tire changer, he filed a dispute on 1/30/23, however, his credit card company closed the case in our favor. He filed arbitration thereafter, but he has completely lost the dispute also.  

  
  

  Our shipping/return/cancellation/warranty policies are all listed on our website.

  
  

  Thank you.

  Customer Answer

  Date: 09/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  The seller is talking about a **** purchase that they never shipped -  after they had my money for almost a month.  I cancelled the order.   They are avoiding the complaint of  which I filed for the 1/1/2023  listing for combo tire changer and balancer for ****. and to be delivered by 1/11/2023.   The changer came 1/13/2023  LATE- and was scratched up for poor packaging from shipment.   the balancer never came -  I called Aston -  got voicemail and they never called back.   Picture sent again of what was purchased 1/1/2023   ---states **** changer and *** balancer combo and price **** by 1/11.   They will not respond to phone calls left -   as to get the other piece of equipment.   or even to return.  What they are doing is bait and switch--ADVERTISE  1 LISTING AND ONLY SHIP HALF.  Since they cannot respond back to me or deliver what they advertise they need to pickup the changer they sent me and refund me- and be BANNED FROM LISTING ON ****** ,  since they don't honor what the advertise.
  
  Regards,
  
  ***************************
  

  Customer Answer

  Date: 09/27/2023

  And to add to the lies and deviation of Aston-  they never filed anything on my **** acct because they were at fault for not shipping.  my account is at 100%.   But that's not why were here.    So if it was a liftgate issue why did they even sell  or ship 1 of the 2 pieces.  Was delivered to a business address with a loading dock.  They ( ASTON) will  take your money and will not call you back.  As to there comment on the credit card-- Aston never responded to credit card - or this could have been resolved long ago. Yes you can see I tried calling Aston and with no return I filled with my credit card on 1/30/2023.  this has gone on 3 times with my credit card.  - NO RESPONSE from Aston.   See the photo of ****** page has date 1/1/2023 - picture of listing  with both a **** and 137 combo listed for **** and delivery by 1/11 @  8:05 pm . - very clear on what  they were selling - a combo  and the item #'s  delivery date and the price.  ---- So what is so hard honor what you advertise or be BANNED  from the internet.  At this point Aston's customer service is so poor that I want a refund and they can pickup the changer-  My wife called 3+ weeks ago and they have not called her back yet.  I called the day later and sounded like I wanted to buy something , they called me back-  I then asked about this and they were going to get back to me-- HAVEN'T HEARD A WORD.  That's why I contacted the BBB.  

• Initial Complaint

  Date:07/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two new machines from this company and spent thousands of dollars both machines show up to my house and both machines are broken I called company and they seemed like it was going to be smooth but after weeks of trying to get parts nothing and every time I call it’s the same thing they are awaiting approval it’s been almost two month’s now and I can not use either machine and they won’t send parts to fix it and no communication on what’s going on

  Business Response

  Date: 08/22/2023

  First and foremost, we would like to express our sincere apologies for the inconveniences you have faced due to the issues with the machines you purchased from Aston Technologies. We deeply regret that our standard of service did not meet your expectations and understand the frustration and inconvenience this has caused you.
  
  Upon receiving your complaint, we have immediately launched an internal investigation to ascertain the reasons behind the delays in sending the required parts and the miscommunication you've experienced. This is not the kind of experience we wish for any of our customers.
  
  To resolve this matter promptly:
  
  We are prioritizing the approval and shipment of the required parts for your machines. Our team will expedite the process to ensure they reach you at the earliest.
  If we find any further delays in procuring the specific parts, we will proceed with sending replacement machines to you.
  We will ensure you receive regular updates and clear communication regarding the status of your complaint until its complete resolution.
  Your satisfaction is our utmost priority. Please be assured that we are taking this feedback seriously and are committed to ensuring that such issues do not recur in the future.
  
  To further discuss the resolution or if you have any other concerns, please feel free to reach out to our Customer Care Manager at ************. We are here to support you and ensure that your experience with Aston Technologies is nothing short of excellent.
  
  Once again, we deeply regret the inconvenience caused, and thank you for bringing this to our attention. Your feedback is invaluable in helping us improve.

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 17,2023, I purchased a mid rise scissors lift from Aston tech. The shipping was horrible. On delivery and inspection the instructions did not show where the connections went. I called, e mailed and sent photos. Their answer was a licensed electrician would know where they went. I simply wanted a photo showing where they went. All other brand lifts on u tube have wires lettered and sites where they go lettered. My daughter's bf is an electrical engineer and he could not figure it out. he has worked all over the world. The instructions are indeed horrible. I paid 3499 for lift, 160 to ship to my home. They have no desire in helping me and just blew me off when i called them. The lift is sitting in my garage useless it is not an impossible task I am seeking. There are 4 wires coming out of control box no where to put on lift. 1 bundle of 6 wires with plug and seemingly no where to plug it in. 1 clear hydraulic hose from lift. This could be fixed with a simple instruction sheet showing where each goes. I hope you can help they have no intention of helping me. I have probably wasted $4000 they do not seem to care about the company rep. once they are paid. I want no money just couple pictures which they act like is impossible to send me. Thank you.

  Business Response

  Date: 08/08/2023

  Thank you for bringing this to our attention. At Aston Technologies, we are committed to delivering quality products and ensuring our customers have a smooth experience with us.
  
  Upon reviewing your complaint, I understand how not having clear instructions can lead to frustration, especially after investing in a product like the mid-rise scissors lift. While we do provide instructions that cater to licensed professionals, we believe in assisting all our customers to the best of our ability.
  
  To address your concern, we'd be more than happy to guide you on the setup of the lift. We can provide a detailed guide or even have one of our technical experts assist you over the phone or via a video call at ************. We're here to help.
  
  We value your feedback as it helps us continuously improve our offerings and service. We hope to resolve this for you promptly and restore your confidence in Aston Technologies.

  Customer Answer

  Date: 08/15/2023

  I will contact the business at the phone number provided this week. I am not trying to be a jerk just want the product to work. I will let you know results. Thank you.

   

• Initial Complaint

  Date:06/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/1, I purchased a combination mount and balancer from sales person: ***. I was induced to purchase from Aston because of it's offering "Same-day or next-day shipping" and reviews seemed positive. I explained to *** the need for quick shipment, and he confirmed on Thur, 6/1 - over the phone, prior to placing the order - that it would ship "Fri or Mon" (6/2 or 6/5). I was sent a ********** invoice for $3,679 (Invoice No. *******), which I paid immediately. After not receiving a call regarding shipment (or shipment confirmation email), as promised, on 6/5 I called *** to inquire about the shipment date. *** acted like I never paid. After providing proof of payment he noted I would receive a call or email confirmation by "Fri or Mon" (6/9 or 6/12). At that point I asked that *** to send me something showing that the order was actually going to ship. He confirmed he would send something by ***. On 6/9, I had not yet received confirmation and again called *** who indicated that the product was unavailable to ship. I asked him to cancel my order, he stated rather than cancel "I will upgrade you to a better machine - one that is in stock that can ship today," and , "I just have to get approval from my supervisor" and said he would call by 1 pm. He eventually called at 3 pm and indicated his supervisor said no to the upgrade. I stressed that not only did this go against his word, it goes against their advertising at which point I was informed that his supervisor wanted me to know THEY WERE CANCELLING THE ORDER. After I got angry on the phone, *************** up. I received a text message several minutes later from *** noting that they had cancelled the order and I would be receiving a credit. The company has refused to provide a refund - to the point that I filed a dispute with my credit card company. Additionally, the company deletes ****** reviews (proof of deletion of my review has been uploaded) which causes customers to not be accurately informed as to products/service.

  Business Response

  Date: 07/06/2023

  Dear Better Business Bureau,
  
  I am writing in response to the complaint filed by *********************** regarding their experience with our company. We take customer feedback seriously, and we apologize for any inconvenience caused during this transaction. We have thoroughly reviewed the details of the complaint and would like to address each concern raised by the customer.
  
  According to our records, ***** purchased a combination mount and balancer from our salesperson, Rey, on 6/1. We understand that the customer was specifically interested in our advertised "Same-day or next-day shipping" and expected the order to be shipped promptly. We acknowledge that our salesperson, ***, initially confirmed over the phone that the order would be shipped on either 6/2 or 6/5.
  
  We apologize for the miscommunication and the subsequent delay in providing shipment confirmation to the customer. Our internal investigation revealed that there was a breakdown in our communication process, leading to a lack of follow-up and failure to provide the necessary information to the customer. We understand the frustration this caused and sincerely apologize for the inconvenience.
  
  We acknowledge that on 6/5, when ***** contacted *** to inquire about the shipment date, there was confusion regarding the payment and subsequent confirmation. While we are disappointed that this occurred, we understand that *** eventually confirmed that the product was unavailable to ship and offered an upgrade to a different machine. However, due to a decision by his supervisor, the upgrade was not approved, leading to further frustration on the part of the customer.
  
  We deeply regret the inconvenience caused to ***** during this process, and we apologize for any dissatisfaction caused by the lack of efficiency in our communication and the unfulfilled promise made by our salesperson. Our team has taken this feedback seriously, and we are implementing measures to improve our internal processes to ensure this situation does not recur.
  
  Regarding the customer's mention of deleted ****** reviews, we assure you that we value our customers' opinions and feedback. We have investigated this matter internally, we have found no evidence of deliberate deletion of reviews. We are committed to providing accurate and transparent information to our customers.
  
  As for the customer's request for a refund, we understand their frustration and regret the inconvenience caused. However, as the customer has mentioned, they have already initiated a dispute with their credit card company. At this stage, we kindly request that the customer continue to engage with their credit card company to resolve the matter, as we are obliged to follow their process in such cases.
  
  We appreciate *****'s patience throughout this experience, and we genuinely apologize for any inconvenience or dissatisfaction caused. We value our customers and strive to provide excellent service. We will use this situation as an opportunity to learn and improve, ensuring that our future customers receive the high-quality service they deserve.
  
  Should you require any further information or have additional questions, please do not hesitate to contact us directly at [email protected]. We appreciate the Better Business Bureau's commitment to promoting fair and ethical business practices and thank you for allowing us the opportunity to address this complaint.

• Initial Complaint

  Date:12/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a set of tire changing and balancing machines from Aston Technologies on 11/14/2022. The deal was financed through ***********, one of their financing companies. The tire machine failed after mounting just one tire. I have called and left messages for support but non of my calls have been returned. After emailing several times, Aston Support responded but they have not been able to resolve my issue. In fact they don't even read what I am telling them and find excuses so that eventually I may get tired and just give up. I paid $8,595.00 for the machines. I have tried to involve *********** in the issue also and have always copied them on every correspondence with ***********. I don't feel like I should be paying close to $600 per month for something that failed upon arrival and is useless for me. I asked Aston to either help me fix the problem, or replace the tire changer with a working one or just return the machine and issue *********** the refund so that the lease can be terminated. I have done everything Aston Support has asked me to do and updated them with the results. None of their suggestions have fixed my problem. At this point, it is best that they take their equipment back and refund the fully purchase price to ***********.

  Business Response

  Date: 01/18/2023

  ---------- Forwarded message ---------
  From: Support at Aston <[email protected]>
  Date: Sun, Jan 15, 2023 at 4:06 PM
  Subject: Complaint ID ********
  To: <[email protected]>
  

  
  Hello,

  
  

  The complaint was not true. We responded every time that he emailed us. See our answers below.

  
  

  1. The buyer is not our direct customer. We didn't sell it to him. We sold it to a leasing company.

  
  

  2. The buyer is rude and has no patience. When he had an issue, he sent us an email and therentenging us and the leasing company that he would stop payment and wanted money back. Technically he should contact who he purchased it from if he has a payment issue or return.

  
  

  3. He bought two machines, as he claimed both defective, that's impossible. The videos that he sent for the balancer don't show anything wrong with it. However we firmly believe it's a user error, because the tire machine was working one time and finally we figured out that it could be short circuit due to wrong voltage or the buyer did something accidentally burning out the circuit board and the buyer accidentally pressed the Emergency Stop button. The emails that he sent stating some contactors were not working,and later he sent an email saying it was working fine. The buyer couldn't prove it's defective. His language contradiction. 

  
  

  4. If he was trying to use "fake defective" as an excuse to breach a contract with the leasing company or negotiate a term, he should contact the leasing company not us. He contacted the wrong party. 

  
  

  5. However, we did send him a whole new circuit box and all the related accessories. 

  
  

  Thank you.

  Customer Answer

  Date: 01/18/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I don't have the time to keep emailing and trying to get hold of them via phone. My emails didn't get answered for days and none of my phone calls were ever answered. I bought the machines for a business purpose, each day they don't operate I loose money. My request was simple to fix the machine under warranty or replace them if they can't be fixed. I had no intentions to breach contract but when I got no response for days I asked to just returns the machines and cancel the lease. What do I get of this? Nothing but frustration. I am not asking for any damages, just to fix the machines, if that's not possible to return them. Obviously I am not prepared to make a hefty monthly payment for something that stopped working within the first week and with no hope of getting it fixed.
  

  Like I mentioned in my original complaint the I have all records of email exchanges and prove my point. This is an irresponsible vendor. You can just look at their statement saying, they did not sell the machines to me but to the leasing company. They being the manufacturer are responsible to honor warranty and keep the machines running not the leasing company. They basically told me to go take a hike, they didn't sell me the machines.

  When they finally started to diagnose, I dent them all the information they asked for, they were unable diagnose and a result they sent me the circuit board which they think will fix the issue. Once they said they have sent the part and provided me with they tracking number I did not see any updates on the *** site. The *** site kept saying that the label has been created but *** has not received the package. I emailed them everyday for a week and asked them why *** has not received the package. To my first email they said it was dropped off late last night and maybe *** did not update it's system because that was clearly a lie once again and the *** system did not change even after a week. Finally after a week they responded to my email and said that they missed to ship the package. If the level of responsibility is like this within the first month of purchase, I can't trust this manufacturer with providing any support on their products down the road.

  Regards,

  **********************

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tire balancer and tire changer about 7 months ago.... spend right at $5,600.00 total... less than a month later the computer screen goes out on the tire balancer... I have been fighting for months to get it warrantied.. to no avail... the ignore my calls, ignore my emails, ect .. there us a one year warranty on the equipment... this is getting ridiculous... I'm losing money every day because they will not uphold their end on the equipment they sold me....

  Business Response

  Date: 12/23/2022

  ---------- Forwarded message ---------
  From: Support at Aston <[email protected]>
  Date: Thu, Dec 22, 2022 at 5:49 PM
  Subject: Complaint ID: ********
  To: <[email protected]>

  
  

  Hello, 

  
  

  We understood the buyer's frustration. However it is out of our control as the screen manufacturer was being closed due to COVID. We felt frustrated as well. The buyer didn't believe COVID is still going on in China and even worse right now actually. 
  

  
  

  However, the LCD touch screen monitor was shipped  to him on 12/12 by ***: ******************. And the shipment was delivered on 12/15. See below. Thank you.

  
  

  ******************

    Delivered On

  Thursday, December 15 at 6:19 P.M. at Front Door

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a hydraulic lift that became un-operable after a week of purchase and the company refuses to service the three year warranty. I request they honor the warrant and fix the lift.

  Business Response

  Date: 12/12/2022

  ---------- Forwarded message ---------
  From: Support at Aston <[email protected]>
  Date: Sun, Dec 11, 2022 at 7:10 PM
  Subject: Complaint ID: ********
  To: <[email protected]>
  

  
  

  Hello,
  

  
  

  The complaint of the buery is not true. He had never set up the lift completely. This buyer purchased the lift on 9/8/22. For safety reasons, the lift must be installed by a licensed professional installer. However, ***************************** installed it himself. He had so many issues for the installation because he is not licensed and insured as well as no experience of installing a heavy duty lift. We did help him on every single question he had.

  
  

  The last time he called is at the end of October and he asked for a pulley which is included in the package. However, we did send him another one for free on 11/1/22. He had never complained the lift is un-operable until the BBB letter. 
  

  
  

  As so many times that he called us, we firmly believed he has less knowledge of installation of a lift. And he didn't hire a licensed installer to install the lift, therefore it's a user error/issue. He must hire a licensed professional installer to do the job in order to get the lift works. We're the manufacturer of Aston Technologies Inc. We do not provide installation as well as on site tech support. 

  
  

  Of course the lift is un-operable and the setup is incomplete. ***************************** doesn't explain how the lift is un-operable? Need more specific in "un-operable". Buyers must hire a licensed installer to complete the installations.