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Business Profile

Roofing Contractors

Premier Exteriors, LLC

Complaints

This profile includes complaints for Premier Exteriors, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Premier Exteriors, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Myself along with other residents have caked and asked them to stop putting flyers on our doors. In fact, there's a sign at the entrance of the negotiation preventing soliciting. They claim every time they will stop and then 3-6 months later, we get more.

      Customer Answer

      Date: 03/11/2024

      I've given my address more than once already. But it it's the ******************, ******** neighborhood. It is illegal to put those flyers on ANY house in this neighborhood as the sign is posted at the entrance. There's multiple of us who are sick of it. 

      Business Response

      Date: 01/28/2025

      Thank you for sharing this and bringing it to our attention. We apologize about this inconvenience and will work with the marketing company. We have that helps us distribute these flyers. We will put together a do not Flyer list and make sure that your neighborhood goes on that and we will make sure that thats followed anytime were working nearby. Again, we apologize for any inconvenience and please let us know if this happens again so we could address it firmly with our staff. Thank you for your time.
    • Initial Complaint

      Date:02/12/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past several years representatives of Remodeling by Premier have trespassed onto private property at **************** located at ********************************************************************* and littered the *********************** area with flyers.On numerous occasions over the years the Remodeling by Premier representatives have been confronted by residents and members of the Four Seasons HOA ***** of ********* to stop placing the flyers within the community.Yesterday, November 13, 2023 was the most recent date that Remodeling by Premier representatives illegally posted the flyers within the Four Seasons HOA community. Scores of the posted flyers have fallen off of doors and once again litter the common area within ****************. Four Seasons HOA and its managing agent, *************** and **************** demand Remoding by Premier immediately cease from sending their representatives to the property and trespass while littering the common area with their roof remodeling flyers.

      Business Response

      Date: 02/23/2024

      Good morning,

      Our apologies about this. If we can please have the names of streets that are in this community. We are having trouble finding where this is? Thank you for your help. 

      Customer Answer

      Date: 02/23/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 20870603

      I am rejecting this response because Premier Exteriors LLC has had people attaching their flyers to Four Seasons HOA townhomes for years. 

      Address for reference: *************************************************************************

      Streets within Four Seasons HOA: Autumnhaze Ct, Clearwater Ct, Early Fall Ct, Freshwater Ct, Springtide Pl, Whitewater Pl


      Regards,

      *****************************








      Customer Answer

      Date: 03/29/2024

      No further fliers have been posted.

      Please let your contractors know that trespass signs will be posted at ****************. Should your contractors step foot on the property and begin hanging fliers again, the goal will be to have the police contacted, your contractors cited, and potentially arrested for trespassing and polluting the Four Seasons HOA common area. 

    • Initial Complaint

      Date:03/16/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live in a community that has no soliciting signs posted at the entrances. Our roads are private. Several times over the past few years this company has had someone come and tape fliers advertising their services on our doors. Every time I have contacted them, advising them of our signs and complained that their fliers often end up as trash blowing around our community we have over 100 units in a small town home community of mostly renters. Everytime I have called I have been told it will not happen again. Today it happened again and they came when it was windy enough once again their fliers are scattered all over my community. Repeated contact with the community has failed so I am complaining here.

      Business Response

      Date: 04/20/2023

      Good afternoon,
      Our apologies about this situation. We will have the individual stop by the neighbor and look for any papers that the wind may have blown. We will also work with them on making sure to look for signs so they learn where they are working. We, unfortunately have a very high turn over rate as their work is more of a gig and are paid by the number distributed. We have the name of the streets here now so we will create a list of where we can not work as well. Thank you for the feedback and we will work to be better. Our representative will stop by tomorrow and walk the whole area for blown papers. 

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