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Business Profile

Remodel Contractors

Bath & Kitchen Depot, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed contract with this company December 2021 for kitchen/bathroom renovation. Understood D/T pandemic some items were delayed. Work on bathroom did not start until April 2022. I was left without a sink for four months. Washed my hands in shower during that entire time. Put me off at least once D/T "we have other more important jobs." Finally, kitchen started in July 2022. Demolition began with top cabinets and partial sink area removed and then nothing for approx. 2 weeks. Left with plaster, dust, equipment left in nonfunctioning kitchen. When work started with new worker, did initially go well and then stalled. Countertops in, not sealed and a mess, stained, basically now unusable. They are now about 90% done but i have had, once again, equipment/supplies in my living space for weeks (e.g.-empty boxes, paint cans, baseboards with nails sticking out, broom, cement mix). In contact with them more than a week ago to remove and finish ASAP and still here. I am moving all this to front lawn today.

Bath & Kitchen Depot, Inc. is NOT a BBB Accredited Business.

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