Complaints

This profile includes complaints for Long & Foster Companies, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Long & Foster Companies, Inc has 33 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Long & Foster Companies, Inc

  14501 George Carter Way Chantilly, VA 20151-1787

• 

  Long & Foster Companies, Inc

  14501 George Carter Way The Ellipse At Westfield's Chantilly, VA 20151-1787

• 

  Long & Foster Companies, Inc

  7010 Little River Tpke Annandale, VA 22003-3241

• 

  Long & Foster Companies, Inc

  10748 Sudley Manor Dr Manassas, VA 20109-2833

• 

  Long & Foster Companies, Inc

  4421 Dale Blvd Dale City, VA 22193-2550

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:Unresolved issue regarding lost front door key during seller rent-back period; sellers agent failed to take responsibility or provide a resolution.Complaint Details:We purchased the property at ****************************************, and closed on April 24, 2025. As part of the agreement, the previous owners rented the home back until May 28, 2025. During the rent-back period, the sellers agent, ******** ** and her team, retained one of the front door keys.On May 28, 2025, we were informed by ****** ******** (associated with ******** Yus team) that she accidentally dropped the key she had into a sewer. Initially, we assumed this would not be a major issue since the seller provided us with the other copy of the key. However, after moving into the property on May 29, 2025, we became increasingly uncomfortable having only one key and knowing the other was unaccounted for and potentially accessible to unknown individuals.We contacted ******** ** via email and followed up multiple times, requesting that the lock be changed due to the risk introduced by the lost key. Instead of addressing the concern, ******** dismissed the issue and stated that it was standard for new homeowners to rekey the locks after moving in, essentially pushing the responsibility onto us. Despite our repeated efforts, we never received a resolution or reimbursement for the cost of changing the lock, nor did Michelles team take accountability for losing the key while it was under their possession.We are seeking either a formal acknowledgment of responsibility or reimbursement for the cost of lock replacement.

  Business Response

  Date: 07/07/2025

  This issue has been resolved and a refund issued to the complainant.

  Customer Answer

  Date: 07/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ***
  
  

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agent ***** ********** knowingly rented out a home that had not passed a housing inspection and was an illegal rental operating without a business license.

• Initial Complaint

  Date:03/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I searched a home for rent on Homes.com spoke with *****************************, long and foster agent. ****** informed me that there were applicants being processed, if that application was not approved i could schedule for a home viewing which I was able to view the home on Monday 3/18/24. *************** sent me an application link via text message which i completed and sent payment($110) for two application fees on Tuesday 3/19/24. I only received a receipt for payment but I never received any digital confirmation that my application was received and awaiting processing. I texted *************** that same evening to inform her that the application was submitted. I waited two days then text *************** for an update at which time she told me that I should have a response by the next day (Friday 3/22/24). By the end of the day I texted *************** again for an update. MsDowtin tells me via text message that an application had been accepted Today(3/22/24) and that applicant was scheduled to make a security deposit. I asked how was this the case as my application was submitted first but not processed, *************** states that there were technical issues at the office as to the reason my application was not processed. I attempted to call *************** this morning to further understand what actually occurred and to request a refund. She has blocked me from her phone, *** tried calling whatever numbers i could find via web search to reach the long and foster office she may be associated with with no success. I request some form of mediation to rectify this gross negligence of business and professionalism

  Business Response

  Date: 04/03/2024

  Good afternoon - ***************** application was processed but was one of 4 applications for this rental property. ************* indicated she had 2 pets and the rental unit was advertised with a no pet clause. The application that was approved by the owner also had an earlier move in date then what ************* had provided. I am sorry that ************* did not have a positive experience with Long & Foster.

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I insured my condo with Long and Foster Insurance Agency for the past 10 years. I cancelled my insurance with this insurance company on 7/10/2023 and requested a refund. I have attached the cancellation request, summary and contact information of Staff related to this issue. ***. was assigned to my request. I reached out to him again on September 27 & 28th because I did not receive a refund. Then again on October 2nd. On October 3rd I received the following reply from ***. who is with the ******* *******/*** Team:** wrote: "I have confirmed the mailing address on file and the return premium will be issued to that address once available."I never received the refund. I asked for management names and emails, so we could address the problem and Long and Foster refused to provide any management names. Then, on October 9th, ** informed me that my cancellation refund was not going to be completed unless I provided them a copy of my new insurance. If I did provide them my policy information, they would NOT give reimbursement from the 7/10/23 which is the date on their own paperwork. I asked him for the paperwork I signed indicating that I was required to provide the policy name and number of my new insurance in order to cancel my policy at Long and Foster and there was no reply. I informed them that I had purchased new insurance. It is now 10/18/2023 and I attempted to reach out for progress on my request to cancel/refund and all emails were returned as undelivered. I am requesting Long and Foster Insurance Agency to honor their paperwork and provide a refund of my insurance policy from 7/10/2023. But, at this time, they have just disappeared with no accountability.

  Business Response

  Date: 10/31/2023

  We have spoken with the client and this situation has been addressed. After an internal review it has been determined a refund is due to the client. We apologize for any inconvenience this situation may have caused. 

  Customer Answer

  Date: 11/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I a Section 8 Voucher holder. I have been searching for a place to move. I was connected to an agent about a home for rent. Tanavia. She took me to see a home that had for rent sign with Listing Agent. *****************************. She inquired that I should immediately apply. After paying multiple of application fees and getting denied. I struggled to get the money to pay application fee of $165. I was able to secure the funds. That same day. Jan 16, 2023. I waited to hear something back.. I was told should not be long as I was the only applicant and the house had been in the Market for rent over 100 days. I texted the agent I worked with ******* on Jan 18th. She said that she hadn't heard back since submitting my application. On Monday said that Landlord did not approve my application. I asked why and she said she did not know. I contacted the listing Agent ****** for an answer. He replied he was not aware that the Owners were not accepting applications. I requested my money back for applying. Application fees are for homes that are accepting and open to sell or rent. The Home is still listed for Rent. He said that ******* should have told me it was not. I contacted the main office to report this and they referred me back to him. Again I am a low income resident who has a section 8 voucher. The listing said Vouchers Welcomed. I have been hustled out of my money that was hard for me to get and give.

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Realtors with Long and Foster entered my apartment, they destroyed an irreplaceable piece of sentimental personal property- did not even bother to leave a note or explanation or offer to make amends but rather left me to come home to find the piece given to me by my father before he passed away seriously damaged and unable to be repaired. Do not let the *********s enter your apartment for any reason!

  Business Response

  Date: 02/13/2023

  We truly apologize for this situation. I understand it is an important keepsake and we did not intend to make light of the situation or hide the fact it was broken during a showing.  We would like to make this right. Please let us know how this item can be repaired.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was renting my property out through them. Now my tenants have moved out. I asked for estimates on the work that needed to be done. Once given the estimates for the tenant responsibility and mine. I told them to proceed with fixing the tenants and for my part I would put funds into my portal to pay for carpeting and cleaning. The funds set in the account for 2 weeks no work being performed so then I called my manager and told her that since the work has not been started I had paid for a pest control so any work could be done after my property had been treated. After my property was treated I thought about it and decided that I know longer wanted the carpeting I informed her on Thursday when she stated that the carpet had already been cut but I doesn't make any sense because no one reached out so that I could pick a color. Since that last phone call I have not been able to get in contact with anyone and my money is still sitting in a portal a lock box on my door and as of Tuesday no work has been performed or any details have been given to m3 about anything.

  Business Response

  Date: 12/20/2022

  Thank you for your message. We have been in contact with this customer and the situation has been resolved. The work has been completed and the customer has been contacted with the completion information. Customer has indicated that no further action is necessary.