Complaints

This profile includes complaints for My Next Puppy, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

My Next Puppy, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  My Next Puppy, LLC

  13991 Metrotech Dr Chantilly, VA 20151-3240

• 

  My Next Puppy, LLC

  12110 Sunset Hills Rd Reston, VA 20190-5852

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in contact with this company throught text message and I specifically asked if they took affirm, which is listed on their site and I was also confirmed on the text that they took. I made an appointment came with my husband and son to see the puppy and after we interacted with the puppy I asked about filling out the application for ****** and they said they didn't take it. It is false advertising.

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family is currently going through extreme trauma emotionally and financially because we were sold a sick puppy with pneumonia on 12/10/2022 for $10,360.00. We were told it was a kennel cough that had already been addressed and treated. Since then we went to their network vet, they took her to the back room without me, which I thought was peculiar. When she was returned the vet said she just has a cold and gave her the same medicine and antibiotics. After that visit we decided to see a different vet for her follow-up and future check-ups. On 12/21/2022 we noticed she was very lethargic so we took her to the local emergency vet and it was visually evident she was not well and the medication was not working because she had severe pneumonia which resulted in her staying for aggressive care treatment until 12/30/2022. The following 3 days she seemed fine, until we noticed her breathing abnormally again so we got a follow-up appointment pushed to this past Wednesday (1/4/2023) and she was re-admitted for aggressive care again. These ongoing treatments have cost over $30,299.68 and are still accumulating, it has gotten to the point where they have suggested the possibility of euthanasia on different occasions. We reached out to My Next Puppy to start the claim process for reimbursement on Wednesday evening. They responded today just saying they would provide a follow-up in writing for how much compensation and our options by Friday end of business day. We are disputing that they sold us a puppy in unacceptable health condition. The vet had said that the initial x-rays taken on 12/21/2022 show that she had been sick for quite some time to get to the level of severity she was at. There isn't a price that can fix what my family went through during the holidays and nobody should ever have to deal with this kind of hardship.

  Business Response

  Date: 01/18/2023

  We are very sorry to hear that **. ************************* puppy became ill and we are working with her through the situation.
  
  On December 10th 2022 **. ************;purchased a Corgi puppy from My Next Puppy. On January 3 2023 My Next Puppy claims department got an email from ****************** stating that her puppy had become ill. This was the first correspondence that My Next Puppy had gotten from ****************** regarding any illness that her puppy had since leaving our facility as a follow up from the veterinarian the day after being seen states that the puppy was doing well. On January 4th 2023 management of My Next Puppy responded by email asking for all veterinarian documents and invoices so that a claim process could begin and the appropriate reimbursement could be made. On the evening of January 4th 2023 ****************** sent in all paperwork as requested which was inclusive of hundreds of pages of veterinarian notes that needed to be reviewed. ****************** also stated that the puppy was still being treated and additional notes would be sent once they were received. On January 5th 2023 ****************** emailed again stating that she wanted a response regarding her claim. As stated in **. ******** signed purchase contract it can take up to 48 hours for management to respond to a claim. On the afternoon of January 5th 2023 management responded to ****************** explaining that they were reviewing all notes and she should expect to hear back by end of business on January 6th 2023. This was also articulated during a phone conversation between ****************** and management. On January 6th management indeed responded with a thorough breakdown of what was covered under **. *******’s warranty and the amount that would be reimbursed. Management also requested a confirmation of the mailing address so a check could be sent out as soon as possible. ****************** responded the same evening confirming her address and a check was mailed. ****************** has since sent additional invoices and veterinarian notes that are being reviewed and she will be reimbursed accordingly. 
  
  My Next Puppy is again very sorry that **. *******’s puppy became ill and understand that this can be very stressful. We hope **. *******’s puppy is feeling better very soon and we will continue to work with her and assist in any way that we can.

  Customer Answer

  Date: 01/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because it's clear that they do not want to take accountability for selling my family a puppy with pneumonia and referring to their contract. Their network veterinarian failed to properly diagnose the puppy for pneumonia which is why their "100% coverage" with them was out of the question when continuing our puppy's future healthcare there because it's evident they're both shady and come off as untrustworthy after the fact.
  
  While I do understand from the business standpoint (to an extent) it doesn't change the fact that their 25% coverage feels like a slap in the face after all of the extreme emotional and financial trauma we have been through. Their "everything they can do" is truly the bare minimum and simply is not enough and we think further assistance is needed to make this right.

  Please let me know if you have any questions or concerns or any additional information is needed.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a puppy. The markup and the expensive toll it took was too much. We immediately contacted My Next Puppy to see if we could return the puppy for a full refund. However instead of initiating the return. The response was how to better accommodate the new puppy to the house. We did not receive any information on how to return our puppy. We then surrendered the puppy and gave her to a new owner. However they are refusing to void or refund the loan that was taken out. We have tried numerous times to contact them to settle this. With no avail

  Business Response

  Date: 09/07/2022

  To Whom It May Concern, 
  
  While we did receive a claim stating a possible return the customer was stating that the biggest concern they had was acclimation and potty training. Our staff responded with a phone call that was not picked up and a lengthy email about how to help make sure the puppy was getting used to the new environment. Due to **. ********* (the customer who adopted the puppy) verbiage and the length of time before hearing from her regarding her claim My Next Puppy was no longer able to accept her return but instead, as is stated in her contract, helped her find a new home for the puppy. We cannot at this time issue a refund to the customer.

  Customer Answer

  Date: 09/10/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a puppy, for an exorbitant price. $6500 for a **** ****** ******. I begged them to refund half the funds because my son went into the hospital and I was diagnosed with breast cancer. We used my son’s next egg to pay for the loan. We did t realize that the puppy wasn’t going to be a good fit for our home until a week later. I took the puppy back, but they refuse to give me half back. So now we’ve paid $6500 for a dog we no longer have. It’s horrible. I begged them to help us. We are unable to care for a pet at this time. We didn’t k is when we bought it that our health issues would become so severe. I’ve explained this over emails but they won’t budge. Now they get to sell the dog again - and get double the money for it.

  Business Response

  Date: 09/15/2022

  To Whom It May Concern,
  
  We are very sorry that the puppy **************** purchased was not a good fit for her and her family. With that being said **. ***********;purchased her puppy on July 16th 2022 and did not reach out to My Next Puppy until 16 days later, August 1st 2022, to explain that it was no longer going to work. While we are sensitive to **. ************;situation the return process was clearly outlined in both her written contract (attached) which she acknowledged and signed at her appointment and was verbally reviewed with her as well. Our return policy explains that she would have had 48 hours to return her puppy for a 50% rehoming fee and after the 48 hours has passed a surrender, if possible, would be the only option My Next Puppy could extend; which we did. When a puppy is returned, especially after such a long time they have to re-adjust to the environment, get re-acclimated to the food and water which is a process on their little systems, and need to go back to the veterinarian to make sure they are okay since we have no idea what they have been exposed to. It is quite trying on the puppy overall. We hope the best for **************** but at this time we have done what we promised we could do which is to take care of the puppy since she was no longer able to but no finances will be reimbursed at this time. 

  My Next Puppy