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Business Profile

Auto Services

Safe Auto Trader

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used car from Safe Auto Trader dealership over 30 days ago and haven't received the Tagges for the vehicle when I call Safe Auto Trader dealership, I was told they overnighted a new temporary tag which I still haven't received, and I may have to wait another 30 days. The tags were paid for in full and I haven't received the product or service I paid for I have tried to speak to Safe Auto Trader dealership about this problem without any resolution ...

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the used 2013 ****** Sentra on 2-24-24 from Safe Auto Trader sale price $4,900 and a total price of $5,510 with fees. The dealer was ****** ** Prada. He stated nothing was wrong with the car and it passed the recent inspections in the Carfax report. I test drove the car with no issue. On my way back to my residence in the ***************** the car slowed down on i95 and would no longer accelerate halfway through the journey. I notified the dealership of the issue, and I was told to take it to Auto Zone so they could check out the code and again that nothing was wrong with the car it passed all inspections. The code from auto zone was a transmission problem which I again notified the dealer **. I was then given an extended warranty and told they should fix the issue call in seven days to get it fixed. I took the car to be diagnosed at the ****** dealership closest to me on 3/4/24 so they could fix the issue. The extended warranty denied the claim for at the time I thought the price. I spoke to **, and someone from the extended warranty and found out the claim was denied because the issue was clearly an issue since I only owned the car for nine days at this point. I was told by **; he would fix it with the warranty to get my car fixed even if they had to pay a portion of the amount to fix it. As of today 3/11/24, speaking to him I am still waiting for the warranty and him to come to an agreement to fix the issue.

    Business Response

    Date: 04/04/2024

     

    Firstly, the car had passed the state safety inspection and there was nothing wrong with it. That's why you had chosen to purchase it. Secondly, our warranty paid you $2,500 for a car that was purchased for $4,900, which is enough to fix a clutch issue. But you were trying to get compensated for a brand-new transmission, but you didnt buy a brand-new car. Lastly, I offered you a five years newer, lower mileage car for $3000 more, which youve got $2,500 credit back already, so youll be out of pocket for only $500, I dont know how else I could have helped you.

    Customer Answer

    Date: 04/23/2024

    This issued has not been resolved but I received to paperwork to complete my ****** two months later after the sale. 

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