Complaints

This profile includes complaints for Advanced Automotive, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Advanced Automotive, Inc has 2 locations, listed below.

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  Advanced Automotive, Inc

  4007-A Westfax Dr Chantilly, VA 20151-1547

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  Advanced Automotive, Inc

  655 Industrial Rd Warrenton, VA 20186-3827

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rowed my car there on March 1st and still waiting to hear the diagnosis and or completion of or response to my email I requested invoice and also requested to pick up the vehicle if complete and no response please see email for verification

  Business Response

  Date: 04/25/2023

  Vehicle was towed to the business on Wednesday March 1st. Established communication with customer via telephone that same day and advised the necessary steps we would need to take to diagnose the vehicle as the vehicle had two separate issues. The following day, Thursday March 2nd, we had two more phone communications about the length of diagnostics and eventually that we determined the underlying problem and what part was necessary to repair the vehicle. Unfortunately the part we needed to repair the vehicle was not available for us to purchase from the manufacturer. We advised the customer of this, to which the customer volunteered to attempt to purchase the part from the manufacturer herself. The customer requested an estimate for repairs to be provided via email following our phone call, which we did provide as seen in the email chain the customer has provided as part of their complaint.

  Multiple phone communications were conducted with ********************************* about the status of her vehicle and what steps were necessary to proceed with repairs. The breakdown in communication refers to the lack of response to the intial email that was sent to her with the estimate she had requested. The unfortunate reason for a lack of a follow up is that the email was constructed and sent by our point of sales system which uses an email which we no longer have access to - "**********@advancedautomotiveva.com"

  With regard to the customer's intial complaint about our lack of communication about the status of her vehicle and a request to understand the diagnosis of her vehicle, we had multiple phone communications with the customer with regard to the subject in question and we were left waiting to hear whether she was successful or not with the acquisition of the part necessary to repair her vehicle so we could know how we could proceed with repairs for her vehicle