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Business Profile

Office Supplies

Redangos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Supplies.

Complaints

Customer Complaints Summary

  • 73 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased what I thought was a hardcover set of books from the company. They sent me a digital download. No where in the description showed that this was digital. I asked for a refund and they refused. As they are not the publishing company for the books, I do not believe they have rights to sell a copyrighted series. ****************************************************************************************************************************************************************************

    Business Response

    Date: 06/03/2024

    Hello,
    Order is canceled.
    Full refund will reach your bank in 4-7 days.
    Best Regards

  • Initial Complaint

    Date:05/21/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number: AB-***** Order Date: 5/18/2024 money spent: $58.40 I had purchased two box sets of books as they were pictured. There were no descriptors in the page listing that these were electronic books. I reached out to their customer service to ask about the books after purchase and they confirmed they were ebooks and could not give me a refund. Although under their return policy "Customers can return product in 30 days." and no where on their return policy page does it list ebooks as final sale and not eligible for return/refund. I did not download the books and have no interest in downloading them in fear that there may be something wrong with them or give my computer a virus. This company is a scam and misleading their customers.

    Business Response

    Date: 05/27/2024

    Hello,
    Order is canceled.
    Full refund will reach your bank in 4-7 days.
    Best Regards

  • Initial Complaint

    Date:05/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/17/2024, I placed a order with the company Redangos for a book set of DogMan books 1-11.i placed the order and then saw all the not so good reviews and immediately after seeing them and my purchase I requested a refund for my order. And is now May I have not received a refund or anyone has contacted me back about my refund, and I'm still asking for my money back I don't want to have to take legal action for a company that is not legit. It should advertise as downloadable material before someone places the order to get ignored by the company.

    Business Response

    Date: 05/30/2024

    Hello,
    Order is canceled.
    Full refund will reach your bank in 4-7 days.
    Best Regards

  • Initial Complaint

    Date:04/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered books today 4/30. Expected physical books. Shipping address and estimate were provided. Was only forwarded pdf files that do not function. Order AB-*****

    Business Response

    Date: 05/30/2024

    Hello,
    Order is canceled.
    Full refund will reach your bank in 4-7 days.
    Best Regards

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/30/2024 I ordered a book series, no where in the page did it say anything about a digital copy of the series. It has a picture of the series in paperback. It is false advertising and fraud! I tried calling the number and got a busy signal, also emailed and no response yet. I would like a refund and will order from another company.

    Business Response

    Date: 05/30/2024

    Hello,
    Order is canceled.
    Full refund will reach your bank in 4-7 days.
    Best Regards

    Customer Answer

    Date: 05/31/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************

  • Initial Complaint

    Date:04/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on 4/17/2024 for a full Box Set of Throne of Glass novels with poster included. After entering my mailing address and payment, I received an email with a link to digital copies of the books. Nowhere in the description or terms and conditions is there a digital option even mentioned. I immediately emailed stating the misrepresentation and requested a refund. It was declined. I then emailed qouting the refund policy that states a full refund will be provided if the order is canceled within 24hrs. I was declined again.

    Business Response

    Date: 04/26/2024

    Hello,
    Order is canceled.
    Full refund will reach your bank in 4-7 days.
    Best Regards

    Customer Answer

    Date: 04/26/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a book set. The photo of the book set is a photo of paperback books. The description does not state ANYWHERE that this is a digital copy, it says beautiful 8 book set including 2 posters. It does not state that you print yourself. The books are digital copies. How do you get your posters with digital copies!? It is false advertising and predatory business practices. I have not downloaded the content.

    Business Response

    Date: 04/16/2024

    Hello,
    Order is canceled.
    Full refund will reach your bank in 4-7 days.
    Best Regards

  • Initial Complaint

    Date:03/29/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a book set on 3/24/24 from Redangoos.com. My order number is AB-*****. I received an email confirming my purchase with a link to download my order. There was no information that this order was a digital order. I reached out to the company on 3/29/24 clarifying this information. I have attached the order confirmation for further details.

    Business Response

    Date: 04/02/2024

    Hello,
    Order is canceled.
    Full refund will reach your bank in 4-7 days.
    Best Regards

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered chronicles of Narnia box set. Nowhere did it say it was an ebook download. The picture shows a whole physical book set. I got an email with a link to download the books. I want my money back! This is false advertising.

    Business Response

    Date: 04/02/2024

    Hello,
    Order is canceled.
    Full refund will reach your bank in 4-7 days.
    Best Regards

  • Initial Complaint

    Date:03/08/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a pdf copy not actual books

    Business Response

    Date: 03/14/2024

    Hello,
    Order is canceled.
    Full refund will reach your bank in 4-7 days.
    Best Regards

    Customer Answer

    Date: 04/01/2024

    They sent my money back to me thank you for your help

Redangos is NOT a BBB Accredited Business.

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