We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Shopping

Allergy Buyers Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

This profile includes complaints for Allergy Buyers Club's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Allergy Buyers Club has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/03/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** **********

      Business Response

      Date: 02/03/2023

      We apologize for the delayed response to ******* ********** regarding her portable Air Purifier not working.Allergy Buyers Customer service may be reached at ************ on Monday - Friday from 9:00am to 7:00pm (Eastern Time). *************************If a portable purifier starts making loud, rattling noises it may have encountered a break during shipment or has been dropped.We are happy to send a replacement portable Air Purifier on Monday, February 6, 2023 at no cost and will send an email to ****** with the tracking number and delivery date.*Note - the
      Portable Air Purifier Wrap Rose Gold Marble was discontinued and was not shipped on the original order, so we refunded ****** the $16.55 on 3/29/2022.Regards,**** *********

    • Initial Complaint

      Date:01/20/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* *********

      Business Response

      Date: 02/01/2023

      So sorry to hear of the inconvenience experienced by ******* ********* on 1-20-2023. The customer may order on www.allergybuyersclub.com and
      should receive a confirmation of their order on the same screen, as the system provides a 7-digit number. The Allery Buyers customer service phone number is ###-###-####, that is answered from 9:00am until 7:00pm (Eastern time) Monday through Friday. Messages are checked and returned on the next business day. We searched our system and do not show any order or cancellation on a ******* ********* or *********************.If we may be of further assistance, please call ###-###-####.

      We discovered the order is under ***** ********* dated 1-17-2023, not ******* *********. **** ************   1-25-23 per ********* email she only received 1 of the 4 items she ordered w/tracking numbers. On 1-26-23 ********* spoke with her about her remaining 3 items and advised the date of *** would deliver. ********* also refunded ******* $50.00 as a customer courtesy to address the shipment delay and her inconvenience. Issued refund $50 to the ABC credit card on 1/27/2023, afterwards email to ******* to advise they needed to activate the credit card for the refund.  ******* emailed back on 1-30-23 saying that the order she had with the 2 Portable Air Purifiers only had 1 unit in the box. I processed another order of 2 Portable Air purifiers regarding the missing unit and sent it 2-day Air at no cost. Order was delivered on  2-1-23 at 4:27pm.   Overall, customer ***** ********* purchased and received 2 Eco Air, 3 Portable Air Purifiers (2 free) and a $50 credit.  ******* confirmed acceptance of the products and the credit.    Regards, **** ********* Director, Risk Management ************ 

    Allergy Buyers Club is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.