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Business Profile

Internet Providers

Point Broadband

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.26

Average of 38 Customer Reviews

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Review Details

  • David W

    Date: 08/19/2025

    Point broadband stinks. Constant outages and slow speeds. When you call to tell them that you have a problem they always tell you to unplug your modem and plug it back in. This has never worked once in dozens of interactions with "Support". I cant for the life of me understand what the heck is wrong with these clowns. Run away from this service provider.

    Point Broadband

    Date: 08/21/2025

    Hello Mr. *********, I apologize you are experience service issues. That is the experience we want you to have. Rebooting the modem is only the first step in troubleshooting. We can also send a technician out to fix the concerns. Please call or text us at ************.

  • Sandy Y

    Date: 07/14/2025

    Broadband has been out since July 12th and it's 14th of July i keep calling July 12th to find out why we don't have Internet that kept saying that the outage went out they said it should be restored within a couple hours Sunday comes no internet Monday comes to 14th no internet and when you call Point broadband it's in ******* ***** you get someone from third world country that hardly speaks any English don't have an idea how things work out here and they are rude and they will not give you any information you ask to speak to someone in America it's not happening this is where our country is going down the toilet is we are Outsourcing our American jobs to third world country that hate us don't respect us and don't care about America it is time that we get our jobs back from third world country this is ridiculous when you cannot call your local internet company to find out why it's been out it's always going in and out even when the wind blows the internet goes out this is the worst company I've ever dealt with

    Point Broadband

    Date: 07/15/2025

    Hi Sandy,
    We are so sorry you have had this experience with your Point Broadband service. We are looking into this immediately and a representative from our customer experience team will reach out to you to ensure we get the service fixed.

  • Theodore H

    Date: 07/01/2025

    Terrible internet provider. CONSTANT outages and "maintenance". You'd have better luck talking to a brick wall than to deal with customer service. This month alone there has been outages for at least have the month spanning from a few hours to the whole day. Im paying for a service I don't receive half the time, and on top of that I'm paying for increased speed which I'm not getting either. Another internet company is coming to my area and I will be dropping these poor excuse of a provider as soon as possible.

    Point Broadband

    Date: 07/15/2025


    Hi Theodore,

    We are very sorry for the outages you have experience lately. That is not how we want your Point Broadband experience to be and will work hard to get it fixed. We are going to review your area on our end and will have a customer experience representative reach out to you for further discussion.

    We apologize that this has happened to you,

    -Point Broadband Management

  • Jeanne S

    Date: 10/27/2024

    Absolutely awful! We go days or even weeks with no internet, and was just told this morning that they are not going to fix our outage because they will not be servicing the area after 10/31. They didn't even bother to let us know this information until this morning, just yesterday they claimed to have "put in a ticket" for technical support.

    Point Broadband

    Date: 11/20/2024

    Our mission is to provide the best, most reliable internet service for our customers. This decision was made because the service no longer meets our reliability standards. We understand the frustration and want you to have the best service possible and we did not come to this decision lightly. Thank you

  • Amy H

    Date: 10/26/2024

    Worse internet ever! Do not waste your money. Worse customer service ever! Tower issues, no internet service, no speed!!! Incompetent service workers. I don't even know how this company or so called company is allowed to remain in business. I work from home and I am constantly having to drive 40 mins to a family's home to use their internet so I won't lose my job. Please don't ever use this company!

  • Brandon M

    Date: 10/11/2024

    I haven't had internet since 9/27/24. If it weren't for one employee, I'd not know ANYTHING that was going on with any updates on getting that fixed. I realize that at first it was because we had Helene come through and knock out power. My power was restored, still "connected without internet". During this time my grandmother who raised me was admitted to the ICU. I had no way of being reached at home because their is no cell signal in the area and I rely on point broadband to be able to have contact with the outside world. My grandmother died.
    I've tried contacting point, finally got in touch with someone AFTER seeing them brag about acquiring another company on October 1st....when so many of us were without internet. They claimed my ticket was resolved. Another employee checked and it was not. On 10/9 they sent a technician who said it's in the lines. On 10/11 a technician came and now I'm being told it could be 10/28 at the earliest. That's over a month without the service they're going to charge me for. I work from home!
    Point has the absolute worst communication with its customers I've ever seen and definitely can't read a room when they post about acquiring another company in the middle of a hurricane. I'm literally having to sit in my car, away from my home to post this review. It seems like as long as the majority of the customers in an area have internet they no longer care about the ones who don't. Hey, there's just a handful, maybe 10 or so in the "cabinet" without internet but that's okay, we got most of it restored they can wait....and we'll be sure to charge them for a service we aren't providing. We'll also tell you to try to contact us on Facebook because surely everyone has social media and it will be easy for them even though their internet is....out.
    This would be zero stars if it weren't for the fact when they do actually have internet to my house it runs fairly well(though nowhere near the gig up/down I pay for)...and I can't leave 0 stars.

    Point Broadband

    Date: 11/20/2024

    I would like to first say I am sorry to hear about your grandmother and very sorry for your loss. You were part of a bigger outage originally that we anticipated being resolved as the tickets were resolved. You and a few other customers did not reconnect as planned resulting in further work to be done that was unanticipated. We understand how frustrating this was and thank you for your patience, i have also issued the appropriate credit to your account due to the lengthy outage duration.

  • Larry B

    Date: 04/15/2024

    Terrible billing practices! I paid my bills through my bank and was constantly getting notices of Point not receiving payment. I verified the check has been cashed by Point Broadband. I moved the day of payment back, still got notices of late payment. The only resolution was I had to go to automatic pay.

    Point Broadband

    Date: 04/16/2024

    Hi Larry! We appreciate your feedback. We do recommend automatic payments with a checking account/card because we are able to post the payment the day we receive it. Bill pay through your personal bank are checks physically mailed to us so we don't always receive the payment on or before the due date resulting in the chance of late fees or non pay disconnects. We are glad your account is set up now and you can continue service with no worry. Thanks for being a Point Broadband customer!

  • Danny C

    Date: 12/27/2023

    This company gives you multiple discounts to get you to sign up for service, then as soon as you get their service they inform you that you can't receive multiply discounts. Once I signed up, my bill went from 37.50 to over 80.00. This tactic is called bate and switch. When I called headquarters are was told that they can't correct the mistake so I dropped their service. I wouldn't sign with this company unless you had no other options.

    Point Broadband

    Date: 12/28/2023

    Hey Danny! We hate you've had billing issues. We overlooked your order and it appears the door to door salesmen had advised you of ACP which is a program the customer would have to go online and qualify for before we can apply that discount. The order did have the 1/2 off installation of $75 and also the senior discount. We unfortunately can only offer one discount and in this case the senior discount was applied to your invoice and was deducting $8.50/mo. The lowest pricing we have available for your area is $75/mo if you opt in for autopay and electronic billing. If you are interested to go online to *********************************** to qualify for ACP and send us the approval information (ID #) then that would also deduct $30/mo from your invoice as long as the Government funds the program. We would love to make the billing right for you and have you back as a customer.

  • Edward Shannon G

    Date: 12/22/2023

    Tim **** & Mikayla ****** came to our residence today.They diagnosed the problem and had the internet connection up and going in no time. Very friendly, polite and professional. They did great

    Point Broadband

    Date: 12/27/2023

    Thank you Edward for taking the time to share your positive feedback and for being a part of our community!

  • Wendy R

    Date: 12/16/2023

    Poor connection past 3 days up/down constantly, right after monthly bill was paid imagine that. They been messaging past few days "probably on timer" aware of issue nothing further, no updates anywhere that I can find. Connected out of Bristol, Tennessee. Not first time this has happened. Very frustated!!

    Point Broadband

    Date: 12/18/2023

    Hi Wendy. Thank you for your patience. Due to equipment failure, we have to fail over traffic which causes the latency you have been experiencing the last few days. We are exhausting all resources to resolve the issue as soon as possible. Again, thank you for your patience and we are glad you are a Point Broadband customer!

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