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Business Profile

Internet Services

All Points Broadband

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like cable to my house. I have gone through all of the required steps from the *** and All Points is ignoring my phone calls now and will not reach back out to me to get service to my house. I would use another provider but they are the only provider in my area. This has been going on for a little over a year now.

  • Initial Complaint

    Date:04/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** decided not to make repairs to their wireless infrastructure. I had to change service providers. They are refusing to provide me with a PIN to port my phone number to another provider. The telephone number I have had for over 50 years is being held hostage by ***.

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All points broadband made a payment agreement with me Monday March 3rd because my account was hacked and I am waiting on new debit card . Today March 5th at 8:30 am they informed they would be cancelling my service. I only have all points because they illegally trespassed on my property, installed a box on the side of the home I did not agree to and dig a trench through my yard .

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There has been no transaction. I am a residential land owner, at the address provided. ALL POINTS BROADBAND has been placing innerduct and handholes for future fiber optic placement. my first issue is; they do not have an easement across my property. I have stopped the engineer, *. ****** *************) and told him that they do not have an easement. he said that they are following the **** prescriptive easement. I advised him that they are not in the **** right-of-way on my property, and I showed him why. he agreed that they are out of ****, and on my property with NO easement. Mr. ****** has told me twice that a person is coming to talk about the issue... no one has contacted me. I WOULD LIKE THIS TO BE RESOLVED. the second issue is; this company has used my property for "staging" their equipment over night, several times without my permission. in my opinion, this company is going through the area doing whatever they please, with no regard for landowners. I also believe that there may be a case for a class action lawsuit involving multiple landowners whose rights have been violated.

  • Initial Complaint

    Date:11/22/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern:I am writing to formally lodge a complaint against All Points Broadband regarding the unacceptable level of service and lack of communication we have experienced since initiating service with them.On September 29, 2024, we paid the required deposit to All Points Broadband and were informed that we would be contacted regarding the next steps for installation and service activation. However, it has now been over eight weeks, and we have yet to receive any proactive communication from the company regarding our account status or the timeline for service delivery.Despite our repeated attempts to contact the company for updates, we have been met with vague responses and delays. Every interaction we have had has been initiated by us, as the company has failed to provide any follow-up or transparency regarding the situation. This lack of professionalism and accountability has caused significant frustration and inconvenience.We entered into this agreement in good faith, trusting that All Points Broadband would deliver the level of service promised. To date, they have failed to meet even the most basic expectations for communication and customer service.We respectfully request immediate resolution to this issue. Specifically, we demand:1.A clear timeline for service installation or activation.2.A detailed explanation for the delays.3.An improvement in communication moving forward, including regular updates without requiring us to reach out first.If these issues are not addressed promptly, we will have no choice but to explore additional avenues for resolving this matter, including but not limited to filing formal complaints with state regulatory agencies and seeking alternative providers.We hope that All Points Broadband will recognize the seriousness of this matter and take swift action to resolve it.Sincerely,*********** ***** ******* ************ **************************************** ****** Va *****

  • Initial Complaint

    Date:06/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They advertise speeds up to and we have never been close. We pay for up to 9MBS and are lucky to get 4MBS. Anytime the wind blows hard or it storms we lose service, sometimes for several days. For the last 10 days the speed we get is under 1MBS down to 250KBS. **************** tells me it will be fixed in the next day or two. When I asked customer service to admit there is an outage on the post on the website the response was that as long as we have any speed there is no outage. I pay $50 a month.

  • Initial Complaint

    Date:11/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All Points sent a technician to our home to check for service since we live in a remote location. The technician assured us that the signal was great and we would have no problems getting service. After installation we immediately started having issues in the evening. We are guessing once people are home there is more activity than the provider can handle. We were never informed that this could be a problem. My husband works from home and needs service at all times. After multiple attempts, we contacted the other provider in the area. They came and installed LTE, which All Points does not have otherwise we would have obtained it from them. After requesting to cancel our service after less than a month, we were reminded by All Points that we were in a contract. A contract which they are failing to live up to on their end. Most recently my husband was emailed a link to a legal document stating we were in the contract. After requesting a call/message from management, he received no response. The company is obviously falsely reporting to customers that they are able to provide a service they do not have and then using intimidation tactics to keep them as customers.

  • Initial Complaint

    Date:02/04/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 27th I cancelled my service with this company effective immediately as I had just changed carriers. I was advised that service would terminate as of January 31st as I had already paid for the month of January. February 1st my bank account was drafted for services not received for the month of February. The amount is $44.95. As a disabled person with *********** Disease, my only income is social security and I cannot afford to pay for services not rendered.

  • Initial Complaint

    Date:10/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I arranged to have internet service provided at my home in March 2022. I was forced to prepay for 13 months worth of service to get the free installation that I was previously offered without that commitment, but I had no plans of canceling so I paid it. I started having health issues that required me to move my family to a different house. I inquired about moving the service to my new address but was told they can't offer service there. So I asked for my service to be canceled and the credit applied to my brother's account who lives just 5 houses away and isn't under contract. I was told by email on July 21st that I would be charged a $500 cancelation fee. I reied back that is ridiculous considering I was never told there is a $500 fee, and I had to move because of health reasons and asked for company credit to an existing account since they couldn't offer me service at the new address. I never heard from them again. This is absolutely horrible customer service, and I am a veteran also, not that I would think anyone there would really care. But they have been charging me like $89.99 month since July for service at a vacant house.

All Points Broadband is NOT a BBB Accredited Business.

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