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Business Profile

Information Technology Services

DXC Technology

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, July 20, 2024, I received a letter from DXC Technologies which is somehow affiliated with ********************* but it was sent to an address that I vacated on April 8, 2024. I now have a new address, but when I tried to find a way to update it, the website in question, netbenefits.com, displayed no option for updating the address. The letter gave me little to no indication about the subject matter in question. A number of years ago, I received a large number of letters from DXC, but in all the letters, I was at a loss to know what to do with them. Because BBB is always the agency that manages to make a connection with a human being who can and will explain, I am filing this complaint in the hopes of receiving some soft of communication that will explain what the letter is all about. Also, I wish to update the address on file to the address that I am using with this complaint; if the website had provided me with an option of doing that, I would have done it on my own, but I felt totally lost and did not manage to locate anything relevant on my own.

    Business Response

    Date: 08/16/2024

    Hello,

    We acknowledge receipt of this participants complaint. The letter in question is a standard letter that is sent to any participants that have a balance in the DXC 401K plan as a result of previous employment with our company or who had their balance transfer into our plan due to an acquisition. This is a legally-required announcement to advise current and former participants of changes to the investment options in our plan.

    In terms of updating the address, this should be done online at the website provided in the letter.If the participant cannot update the address on the website, s/he should call the toll-free number provided on the letter to speak with a customer service representative who can assist with updating address and demographic information in addition to answering questions about the plan and processing distributions.

    I hope this helps to clarify and to address the participant's concern. Thank you.

  • Initial Complaint

    Date:05/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that with BBB engagement, this had a satisfactory outcome and resolution.   It is most unfortunate that four months of direct communication with a representative from the company did not have a positive outcome, requiring me to engage the BBB.

    Regards,

    *******************************

    have escalated your loan request and asked for priority processing with a payment sent ASAP. I will continue to keep you updated until this is resolved. We apologize for any inconvenience this may have caused."On May 14, ****************** stated,"The request is taking longer than I anticipated to be completed. I have contacted all of the processing supervisors to have your loan request processed as a priority. I expect all to be completed in 1-3 business days. I will continue to keep you updated until this is resolved. We apologize for any inconvenience this may have caused." May 15, ***************** stated: "There is a technical issue that is causing a delay in processing the request however the processor is asking for approval to send you the requested amount prior to the issue being resolved. Assuming that the request is approved, I expect the check to be issued in 1-2 business days."On May 16 ******************** responded to my inquiry "The request is still in process." It should not take 4 months to get information.

    Business Response

    Date: 05/24/2024

    Dear *******************************,

    I have read through your complaint. We apologize for the inconvenience caused to you specific to your request for services, which was not promptly completed in a timely manner. Thank you for reaching out so that we can better our processes, in general, and rectify your particular situation. Process changes will be implemented to improve the customer experience as a result of our internal review.

    You should have received the item you had originally requested as of yesterday, May 23, 2024. If not, please notify me directly or by using this platform. I have received assurances that this complaint was justified and that it has been resolved.

    Please don't hesitate to contact me if you have any additional issues or concerns.

    Thank you,

    Rein

    ***************************
    Ethics & Compliance Global Trade
    DXC Technology
    T ***************
    ********.*****.dxc.com
    ******, *****
    DXC.com | Twitter* | Facebook* | LinkedIn*

DXC Technology is NOT a BBB Accredited Business.

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