Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This car dealer misrepresented the purchase of a vehicle. They noted that it was safe to drive and it was a deal at $ *****! Within 3 days of driving the car lost power and left me stranded. We called the dealer and said that the car they sold was unsafe. We took the car to a local and trusted mechanic. He stated that the car was very unsafe AND the had the engine that was in it was replaced (not new, but replaced) and everything was going bad on the car, EXCEPT for the new tires. The short list of issues include: the key did not match the door fob, the exhaust system was bad and needs to be replaced, the catalytic converter was bad, and after that was replaced, they would be able to determine if they needed to do something with the transmission or the head gasket because in addition to the car losing power, it was not shifting. In other words, they sold us a lemon! I suspect they knew it, because they said that they did their inspection! And kept repeating that it was AS IS. When we approached them about the issues, they asked if the car was 'hot?' HOT? I asked is this the 1940's? What cars get overheated these days OR is there a problem with the engine cooling system, too? When we reached out to the dealership, we were told that we had to speak to the owner, but he was never around. When *** (the owner) finally responded, he stated that he did not believe there were issues and that it was 'probably hot' and when we mentioned that we had an independent mechanic evaluate it, he said that he would fix the catalytic converter. We said we will give you the car back and he said, NO. We went to the Office of the **************** and noted that there were mutliple complaints of alleged fraud and misprepresentation, but the dealership did not respond to the multiple other complaints. How can a business like this continue?

  Customer Answer

  Date: 05/30/2025

  My name is **** ********

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** WBM of Arlington ************************************************************ My name is ******** *******, and I would like the BBB to fight on my behalf regarding not refunding me my Extended Warranty, and my ************* on a vehicle purchased from WBM of Arlington, ** and sold January of 2025.I have been in constant, and consistent contact with WBM Finance Manager to retrieve my refunds. I have emailed and called weekly to resolve this matter. *** has been very unprofessional and non-responsive to calls or emails.I contacted the Extended Warranty and ************* purchased through WBM of Arlington, *** and the company has stated both refunds have been sent to WBM of Arlington, *** to be sent to me based on my cancelling of the Extended Warranty and *************.Please help in any way possible with this complaint, and bring this long and unnecessary matter to a successful resolution in having my money refunded to me for the Extended Warranty and *************, an estimated amount totaling over $3,000.00.Thank you in advance for your attention, and assistance in regards to this urgent matter.Respectfully,******** *******

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see document below.

  Business Response

  Date: 03/13/2025

  I have responded to Mr. 'BBB/***** ****** ************************************** and Better Business Bureau <*************************************************************> by email. Please feel free to call me. ***********. 

  Business Response

  Date: 03/15/2025

  First, please accept my apologies for the delay in responding. Unfortunately, our email system mistakenly routed your previous messages to an incorrect folder, causing an unintended delay.

  Regarding ******************* concerns, we would like to offer the following clarification:

  On or about September 2024, Ms. ****** contacted WBM of Arlington regarding a 2011 Jeep Wrangler she had seen advertised on CarGurus. As part of our standard practice, and as clearly stated in our online listings, we encourage all customers to have any vehicle inspected by a service facility of their choosing prior to purchase. Given that many of our customers travel from different cities and states, our vehicles are competitively priced to reflect this convenience.

  On September 16th, 2024, Ms. ****** visited our dealership in person and finalized the purchase of the aforementioned vehicle. During the purchase process, the following disclosures and procedures took place to ensure full transparency:

  1. Signage and Disclosure
     • Prominently displayed signs throughout the dealership inform customers that ********************** guarantees only the Virginia State Safety Inspection, as required by law. Photos of these signs are attached for your reference.
     • Each vehicle on our lot also displays a Buyers Guide, which clearly states that the vehicle is sold AS-IS. A copy of the Buyers Guide for this vehicle is attached.

  2. Documents Signed at Purchase
     During the transaction, Ms. ****** reviewed and signed multiple documents reinforcing the AS-IS condition of the sale:
     • The Purchase Order, which required her initials specifically acknowledging that the vehicle was sold AS-IS.
     • A Transaction Checklist outlining all monetary details and an additional disclosure that WBM of Arlington does not guarantee Maryland State Inspection.
     • The Buyers Guide, again stating the AS-IS condition.
     • A Warranty Disclaimer, confirming that the vehicle was sold without any dealer-provided warranty.
     • A Recall Acknowledgment Form.

  3. Verbal Disclosures
     In addition to the documentation, Ms. ****** was verbally informed on two separate occasions:
     • First, by our Sales and Finance Manager, who explained the AS-IS nature of the sale and offered an optional extended warranty, which Ms. ****** declined.
     • Second, by her Sales Representative before she departed with the vehicle, reiterating that WBM of Arlington does not guarantee a Maryland inspection and that the vehicle was sold AS-IS.

  We are confident Ms. ****** was fully informed regarding the terms of her purchase, both prior to her visit (via our advertising) and during the sales process. She even commented on the competitive pricing of our vehicle, acknowledging its value relative to others she had seen.

  If you require any additional information or documentation to further clarify this matter, please feel free to contact me directly.

  Thank you for your time and consideration.

  
  

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ****** tacoma that I bought from WBM of Arlington had passed VA inspection in 12/2023, which should not have happened due to five holes in the frame. WBM of Arlington sold to me an unsafe vehicle that isn't road worthy. They could have caused serious injury to the occupants of the vehicle and others. The salesman and the sales manager **** both said that they knew the owner and that he had taken very good care of the vehicle so they should have been aware of the frame. I feel they have committed consumer fraud by obtaining an illegal VA inspection sticker.

  Business Response

  Date: 03/19/2025

  I hope this message finds you well.
  
  I wanted to follow up regarding **************** complaint, which I believe I previously addressed. However, for clarity, here is a summary of the situation:
  
  Mr. **** purchased his first vehicle from us on December 16th, 2023. Its important to note that this vehicle was clearly advertised and sold as a trade-in vehicle in need of repairs. This designation was fully disclosed to Mr. **** at the time of sale.
  
  On January 2nd, 2024, after Mr. **** expressed concerns about the vehicle, we immediately offered him a full refund, despite the vehicle being sold under those specific terms. Mr. **** accepted our offer and chose to purchase another vehicle from us on January 6th, 2024.
  
  Prior to completing the second purchase, we strongly encouraged Mr. **** to have the vehicle inspected by a technician of his choosing. He did so, the inspection was satisfactory, and the sale was finalized with his full agreement.
  
  If you need any additional information or documentation regarding this matter, please feel free to contact me directly.
  
  Thank you for your time and consideration.
  
  Sincerely,
   
   

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from WBM of Arlington. I had vehicle shipped to me today. I purchased vehicle over the phone from them. Before purchasing the vehicle I asked was there any rust and I was told no, and if there was something major wrong that I noticed within 30 days that they would have no problem helping correct problem. But reassured that there was no problem. Upon my vehicle arriving I looked underneath to check for rust and it was terrible! The spare tire was so rusted that its useless and wont even come off. So I call WBM of Arlington to address situation and try to come up with a reasonable solution for the both of us. I was told theres nothing we can do about it, sale was finalized. And that they didnt remember me asking about rust. When I clearly asked . Who would buy a truck without ask that. I even offered I pay 70% of the repair and they pay 30% which was rejected. Everything we talked about seem to be out the window once they got my wire transfer.

  Business Response

  Date: 11/16/2023

  From: ***************** <**************@wbminc.com>
  Date: Thu, Nov 16, 2023 at 8:04?PM
  Subject: (*****) You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania complaint #********.
  To: BBB/***********************  (*******@mybbb.org) <*******@mybbb.org>
  Cc: Manager <[email protected]>, Sales 5 <******@wbminc.com>
  
  Dear ****************,
  
  I trust this email finds you well. After conducting a thorough review of our communication records pertaining to ****************** interaction with WBM of Arlington, I would like to share my findings with you for your consideration:
  
    1.  Online Advertisement Statement:
  Every online advertisement by WBM of Arlington explicitly states our commitment to welcoming pre-buy inspections, providing information on extended warranties, and emphasizing the importance of verifying options before making a purchase.
  
    1.  Communication Logs:
  a. ************** initially contacted us on May 13th regarding the 2008 ********* ********.
  b. Between May 13th and May 15th (when the transaction was finalized), there were 9 telephone calls and 15 text messages exchanged.
  c. On May 15th, during a text exchange about warranties, ************** was informed that the vehicle is sold on an "As/Is" basis. Subsequently, a call was made to clarify and offer an extended warranty, which ************** declined.
  d. After reviewing all calls, text messages, and emails, no conversation regarding rust on the vehicle was found.
  
    1.  Quality Control Process:
  a. The vehicle underwent a comprehensive quality control process before being listed for sale.
  b. Repairs included the replacement of all four tires, the spare tire, power steering pump, and a high-pressure hose with associated seals.
  c. Paintless dent removal services were employed, and suspension sway bar links were replaced.
  d. ****** indicated that the vehicle failed a Maryland Safety Inspection while being offered for sale by ******* ****** ****, citing issues with tires and the steering pump. Notably, no chronic rust issue was reported.
  e. After repairs, the vehicle passed the Virginia Safety Inspection without any mention of chronic rust.
  
    1.  Contradictions and Documentation:
  
    *   Discrepancies exist in ****************** statement regarding the severity of rust.
    *   The vehicle was sold on an "As/Is" basis, and ************** was informed multiple times through text and telephone conversations before the sale. Four signed documents in our files further confirm this.
  
  We are prepared to provide you with supporting documentation, including full transcripts of our communications with **************. Your understanding and consideration in this matter are highly appreciated.
  
  Kind regards,
  
  *****************
  
  W B M of Arlington
  3210 N. 10th Street
  Arlington VA 22201
  Office:************
  Direct : ************
  Fax: ************
  Email: *****************************************<mailto:*****************************************>
  Web: **************<*************************;

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from the dealership less than 30 days ago, when I purchased the vehicle. They handed me a key that was held together by tape and said they would look for the other key. I drove my vehicle on vacation, and when I went to start it one morning. The anti theft system would not recognize the key, and when I called the dealership for assistance. The ************************************ dealership in Ormond beach told me to tow it in, as it would be an issues they could not resolved over the phone. I called WMB 08/15/2022 twice, with no answer. I received a diagnoses of the key was no longer functional, and had to replace it. I arrived back on 08/16/2022 at 4AM and later in the day, I drove up to the dealership. I asked them if there were another set of keys and the immediately produced a set of 2 *** keys that were done through a recall at a ********* dealership. I was not presented with all the keys for the vehicle at the day of purchase because of their policy. They handed me a unauthentic key which malfunctioned, they held the *** key that should have been handed to me on the day of purchase.I have a bill of repair, and a hotel expense that would have been avoided if I had All keys on the day of purchase

  Business Response

  Date: 02/13/2023

  From: ***************** <*****************************************>
  Date: Sat, Feb 11, 2023 at 6:36 PM
  Subject: (*****) ***************************** complaint #********.
  To: BBB/*********************** ************************************** <************************************>
  Cc: Manager <****************************>
  
  Dear ****************,
  
  On July 16th, 2022, **************** Purchased a 2014 ********* ****** with 103,648 miles.
  
   At the time of sale **************** was made aware of the fact that the vehicle came with only one key. (at the time of sale, the key was in good working order and not damaged).  
  On August 15th we were notified by the dealer that had sold WBM of Arlington the 2014 Chevrolet Camaro that their customer (the one who had traded the 2014 ************) had found an extra key. That evening we sent one of our colleagues to pick up the key  and placed it in the vehicle folder to be given to **************** when he picked up his registration.
  The first time we were notified of a key issue was on August 16th 2022, when **************** visited the dealership to pick up his registration.
  When he was presented with the registration and a surprise additional key
   When **************** saw the additional key, to our surprise he became angry and told one of our sales representatives that he had paid over $1,000.00 to make another key and that his key was damaged during his trip to ******* and how come the key was not given to him on the day of sale?.
  We explained that we had been notified of the existence of the extra key just days earlier and that we thought it would be a welcome surprise?!
  I just noticed on the attached document from ************************************ invoice dated 08/15/2022 with 106,753.
  **************** had driven 3,105 miles and 33 days before having any issues with the key.
  the cost was not over $1,000.00 but it was $593.42.
  Our system logs all calls + text messages both inbound and out bound I did not find any calls or text messages from **************** 08/12/2022 and 08/16/2022. The only communication I found was a text message to **************** from out title and registration department on 08/12/2022 3.42PM asking him for his vehicle emissions. He did not reply.
   
  In conclusion
  
  At the time of sale on July 16th, 2022, **************** was offered only one key and was not promised a second key (we did not have one to give). In the event WBM of Arlington makes promises, it is always in writing.
  If the key was damaged and/or had lost programming during his trip to Florida over a month and over 3,000 miles later WBM of Arlington cannot be responsible. However, had he contacted us we may have been able to guide him on how to reprogram the key *** **** is full of solutions.
  The existence of the second key was a surprise to us and should have been one for ****************. **************** did not expect a second key from WBM because he was not promised one at the time of sale.  
  
  Kind regards,
  
  *****************
  
  W B M of Arlington
  
  3210 N. 10th Street
  
  Arlington VA 22201
  
  Office:************