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Business Profile

TV Program Distributors

PBS Distribution

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Program Distributors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im writing in regards to a refund that is owed to me. On October 9th I returned two items from an order that I placed with *********** in September. Both items totaling $86.36 plus tax. According to **** the package was received October 15th. Not hearing from them I sent an email on October 25th. I received an email back stating that my request (#*****) had been received. The next day I received another one stating that the package had yet to complete a return process of 2 or 3 weeks, and I should be receiving an email once this is ******* is now November 13th, and I have yet to receive an email or refund. I have tried calling, but I get an answering machine recording stating that *********** is no longer taking orders. This leaving me to believe that it is no longer a business. If this is so, I believe they should have resolved any issues regarding any customer refunds, complaints, etc. I have waited more than the 2 or 3 weeks to process my returns and get a refund on my credit card. I had been specifically emailed that the process was from the date that I shipped the items. Even waiting from the date the package was picked up is longer than that weeks I was told it would take. And now it seems that they have gone out of business, without taking care of this refund first. I would appreciate any kind of help in resolving this matter.

  • Initial Complaint

    Date:08/24/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two personalized necklace's I received one but I have not received the other one. They were ordered on 06/30/2023 and my bank states that they cashed the check on 07/06/2023. I have called them three times and they keep giving me the run around. I would like for them to send the other necklace or refund me my money in the amount of $60.00

    Business Response

    Date: 09/12/2023

    Hello,

    Several attempts have been made to contact the customer. She has not returned our calls as of 9/12/23.

    The personalized stethoscope necklace was missing in transit from the vendor to the customer.

    The order was prepaid by check and a refund has been issued in the amount of $79.14. The refund check will mail to the customer on 9/21/2023.

    Should there be any need for further assistance, the customer may call customer service at ************** and reference #*************.

    We apologize for not being able to resolve this issue sooner and for the inconvenience to the customer.

    Sincerely,
    ***************************

PBS Distribution is NOT a BBB Accredited Business.

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