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Find a Location

Koons Arlington Toyota has 1 locations, listed below.

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    Business ProfileforKoons Arlington Toyota

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    4045 Lee Hwy, Arlington, VA 22207-3101
    BBB File Opened:
    2/15/1995
    Years in Business:
    33
    Business Started:
    1/19/1991
    Alternate Business Name
    • Asbury Automotive Group
    Business Management
    • Mr. James Koons, President
    Contact Information

    Principal

    • Mr. James Koons, President
    Additional Contact Information

    Fax Numbers

    • (703) 908-8257
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/07/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Purchased a 2000 ** *** on Nov 12 2022 With a we owe you list It was taken back Nov 18 th having failed the state inspection a few days before and also needing a drivers door lock to be fixed and the car to be retreated for the protective coating ******* interior and exterior After numerous calls and emails and text over months was told the car was at a *** garage and they were having difficulty diagnosing and getting parts for the car .I requested I chat to the *** garage they would not supply the telephone number .the car was returned with items not fixed that were on the list Return date February 24th.I wrote that I was accepting the car with my 30 day Warrenty I took the car to *** GARAGE for an inspection got the report I sent it to them showing exactly was wrong and the parts needed .They said they were not going to fix the car per the agreement we made on November 12 th I have taxed and insured this car Spent time going up to Washington to get it and hours chasing it up I spent $175 in get it diagnosed at *** I got it inspected *** said it will fail its next inspection unless one of the items they promised on November 12 th is fixed

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lorna B

    1 star

    03/06/2023

    Purchased a 2000 Z3 BMW on Nov 12 2022 With a we owe you list It was taken back Nov 18 th having failed the state inspection a few days before and also needing a drivers door lock to be fixed and the car to be retreated for the protective coating luxcare interior and exterior After numerous calls and emails and text over months was told the car was at a BMW garage and they were having difficulty diagnosing and getting parts for the car . I requested I chat to the bmw garage they would not supply the telephone number .the car was returned with items not fixed that were on the list Return date February 24th. I wrote that I was accepting the car with my 30 day Warrenty I took the car to BMW GARAGE for an inspection got the report I sent it to them showing exactly was wrong and the parts needed . They said they were not going to fix the car per the agreement we made on November 12 th I have taxed and insured this car Spent time going up to Washington to get it and hours chasing it up I spent $175 in get it diagnosed at BMW I got it inspected BMW said it will fail it’s next inspection unless one of the items they promised on November 12 th is fixed

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