Business ProfileforRosetta Stone, Ltd

On March 29th, 2011 I paid $640.93 for Rosetta Stones Yours for Life Spanish language cdRom set. (Thank you for entering the world of language learning with ?Rosetta Stone. This email provides you with important?order confirmation details.Order ConfirmationOrder Number:******** Spanish (Latin America) v4 TOTALe - Level 1, 2, 3, 4 & 5 SetSubtotal in USD:599.00Tax in USD:41.93Shipping in USD:0.00Total in USD:640.93)At the time of purchase Rosetta Stone advertised the package for use on desktops or laptops with an option to purchase additional online services (to access the lessons from anywhere). They said as long as you had the cdRoms you could download the software to any computer (being mindful of the licensure restrictions).When I became aware that the product was no longer going to be supported by the ***** Flash Player, I called immediately. I was given 6 months of the online service at no additional charge and was told that Id still be able to use the primary functions of the software program but it would no longer be linked to any of the online services. Fast forward to 2023, when I had to purchase a new computer. I decided to download the new software to my computer when I got a message saying that the installation failed and I needed to contact the software manufacturer. It was **** who advised me that my computer was too new and the program only ran on the previously downloaded FlashPlayer on my old computer. He indicated I would need to pay another $79 to access Rosetta Stones new online version. I refused and demanded to speak with a supervisor. He said that hed have one call me back in 1-3 business days, refusing to escalate the call. I am not paying Rosetta Stone another dime. They need to either provide me a refund for their now obsolete product or provide access to their replacement product in an effort to honor their original guarantee.