Business ProfileforClub Pilates Pentagon City

I am writing to file a formal complaint against Club Pilates Pentagon City due to their unfair and confusing billing practices, lack of proper communication, and refusal to provide a refund for charges I did not authorize.On January 16th, I took a free introductory course at Club Pilates and subsequently registered for their unlimited membership, valued at $229. For one week, I was unable to book any classes because they were always full, and I was placed on the waitlist. On January 24th, I requested a postponement of my membership due to a hand injury from practicing piano. I indicated that I might resume classes at the end of February, depending on my physical condition and willingness to attend. The club agreed to postpone the membership but did not refund the amount to my bank account; instead, they provided a credit. As of this point, I had not used any Club Pilates services but was still required to pay for three months or face a $100 early cancellation fee. On March 15th, I was suddenly billed by Club Pilates for a monthly payment of $206, although I had not started my first month of classes or received any notification that my membership had been reactivated. This prompted me to contact the club for an explanation. I have attache the conversation as January Email. Unfortunately, my interactions with the Club Pilates staff have been frustrating and unsatisfactory. Multiple staff members have emailed me with different information, but all have refused to issue a refund. They claim that I have a three-month contract with them, but I have been billed twice within 15 days for a MONTHLY payment. It is unclear why they decided to reactivate my membership without my consent or proper communication.I have attached the email conversations from March to provide a clearer picture of the situation. I attempted to resolve this issue by contacting them via email, but they have not responded as of Friday.