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Find a Location

Mr. Wash has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mr. Wash

      PO Box 3582 Arlington, VA 22203-0582

    • Mr. Wash

      3407 Mount Vernon Ave Alexandria, VA 22305-2605

    • Mr. Wash

      101 N Glebe Rd Arlington, VA 22203-3752

    • Mr. Wash

      3013 Gallows Rd Falls Church, VA 22042-1009

    • Mr. Wash

      3817 Dupont Ave Kensington, MD 20895-2002

    Business ProfileforMr. Wash

    Car Wash
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    21 complaints closed in last 3 years

    12 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Mr. Wash has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Mr. Wash

        PO Box 3582 Arlington, VA 22203-0582

      • Mr. Wash

        3407 Mount Vernon Ave Alexandria, VA 22305-2605

      • Mr. Wash

        101 N Glebe Rd Arlington, VA 22203-3752

      • Mr. Wash

        3013 Gallows Rd Falls Church, VA 22042-1009

      • Mr. Wash

        3817 Dupont Ave Kensington, MD 20895-2002

      Location of This Business
      PO Box 3582, Arlington, VA 22203-0582
      BBB File Opened:
      6/1/2001
      Business Management
      • Ms. Cheryl Falcone, Manager
      • Ms. Barbara Barker, Manager
      Contact Information

      Principal

      • Ms. Cheryl Falcone, Manager
      • Ms. Barbara Barker, Manager
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      21 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/20/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I went to Mr Wash in October of 2022 to purchase a car wash. The attendant there said I could pay a few more dollars than the wash I waa getting and I could have unlimited washes for the remainder of the year. Though I don't frequent the business often I thought this was a good deal so I agreed and the purchase was processed. Now I have learned that Mr wash has been charging my credit card $30 each month and I was not aware and have never used the service. The phone number listed on my credit card bill does not have anyone answering it. The phone recording redirects people to a website where a cancelation request can be submitted. However the form is predatory. In order to proceed, information from the receipt which I no longer have is required. They do not reply to email. I am filing a dispute thru my credit card company and will seek redress in court as well. The service they sold was deceptive and the hurdles required to cancel it are prohibitively difficult. As a result, they have pocketed $150 so far for services not rendered and all of my attempts to cancel have proved unfruitful. Thank you for your attention to this matter.
      Read More

      Customer Reviews

      7 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nicole K

      1 star

      01/12/2024

      My repeated request to cancel membership has not been applied. Horrible customer service! I was told my membership was canceled and then I get charged again. Customer Service bounces you around, is rude when responding and does not follow through with what they say they will do.

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