Business ProfileforBassett Furniture Industries, Inc.

Purchased a reclining sofa from Bassett, September 2022. Many manufactured defects with the sofa which required many service calls during the following year. After such service calls and more still required, I asked to replace or return the sofa. Bassett agreed to exchange the sofa for something else of my choice. Replacement order was processed and new sofa which is a sectional and I paid extra for arrived beginning of 2024. Fabric on different pieces. Do not match. Look like they came from two different lots of fabric. Agrees the fabric is mis-matched with fabric and wants to come out take pictures and start this process all over again. I have no desire or interest to start another year with Bassett of Customer Service appointments on a piece of furniture. I would like this to be returned and refunded which they are not willing to do. They want me to continue with more appointments more service calls to which I have no desire for. I don’t get paid to be home waiting for all of these Bassett service calls and my job really has no patience for me to miss work either. My boss is as frustrated as I am! I’m asking for a refund and return of the sofa with full money back due to manufacturing defect.