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Business Profile

Periodontist

Northern Virginia Periodontics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Periodontist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction in question occurred on 3/20/2023. The office manager at the front desk said my insurance would cover 50% of the gum grafting procedure. I paid Dr. ********** office $3495.00 for the procedure. The office manager said this was an estimate. The dental insurance company said my responsibility was to pay $3372.00. I contacted the dental office and told them there was an overpayment and that I was due a refund. I was scheduled for a reevaluation visit on 4/27/2023. I wanted to cancel, but the office manager said to come in and we would settle the the overpayment. I went in, had the appointment, which was $79.00 and she said she would contact me later about the overpayment. This has not happened as of date. I feel I was lied to and am now being scammed. The money, now $44, is not a lot but I am owed it and I feel I have been taken advantage of.

    Customer Answer

    Date: 06/21/2023

    ---------- Forwarded message ---------
    From: ***************************************** <********************>
    Date: Tue, Jun 20, 2023 at 8:53 AM
    Subject: Case # ********
    To: <[email protected]>

    To dispute team:

    My complaint against Northern Virginia PerioHealth in Annandale,VA
    has been resolved.

    Thank you for what you do.
    *****************************************

Northern Virginia Periodontics is NOT a BBB Accredited Business.

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