We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Sp Lumera

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I included a screenshot straight from the website that was provided through Apple Pay. I ordered I believe off of one of those little TikTok shops, but I paid with Apple Pay so the sellers information is on my Apple Pay app.  It includes the website, and  contact  email For the seller. The website says theyre out of **************, but the tracking information they tried to share with me said it was sent from ***** so Im very confused myself but the website says theyre located in ********* ****. It just doesnt give an exact physical address. I hope this helps if you need more information please dont hesitate to reach out. Thank you in advance for your time.

    Customer Answer

    Date: 03/04/2025

    I ordered a supplement off of a TikTok shop or one of the other social media shops on December 14, 2024, I have patiently waited at the beginning of February. I started contacting the company to find out where my supplements were and to cancel my order or find out how to return when they do arrive because I no longer wanted supplements that had been in transit for two months. Thats not safe to ingest, the company responded and did not know where my order was and offered me a partial refund and told me I could keep the product when it arrived. I told the *** via email that wasnt ok and I wanted a full refund. After a few back-and-forth emails with the same context, they emailed and said the items were delivered January 23 and told me to check with my . I get informed delivery from the post office so I know everything thats delivered to my apartment every day, and I have a paper trail of of this. Nothing was delivered to my apartment from this company. They didnt have any updated shipping information until Monday when they told me it was still January 23 they refused to give me a refund and theyve stopped responding so I have no product no refund and I paid over $50 for product and shipping insurance. I just want resolution. I dont have time to argue back-and-forth and this is my last effort to recover and maybe prevent somebody else from being scammed to the way I was scammed.

Sp Lumera is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.