Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Scheduled service and received email confirmation but no one showed up. Contacted them 3 times and they keeps sorry and saying our service team will contacting you. Having the same problem last July. Below is the email confirmation. Dear ***, Thank you for choosing Mercedes-Benz of Alexandria! Your Mercedes-Benz 2017 ****** ****** 4MATIC service appointment has been confirmed for Thursday, July 15, 2021 12:00 PM. We look forward to seeing you soon, however, should you need to change or reschedule please click this link ***************************.html Date/Time of Reservation : Thursday, July 15, 2021 12:00 PM Notes Added : --Perform "B" Service --Perform safety inspection Transportation Option: Pickup and DeliveryBusiness response
10/27/2021
From: *********************** <*******************************************************>
Date: Wed, Oct 27, 2021 at 2:32 PM
Subject: Car service appointment for ** ******************************** <************************************>
** ** made an online appointment for a pick up and delivery service appointment on July 15, but we had no loaner car for him. We rescheduled for July 26. Picked up his car, did the service and returned the car. He was happy.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
6 total complaints in the last 3 years.
4 complaints closed in the last 12 months.